Asking because I'm opting to purchase a Predator Helios 300 from Harvey Norman.
Afraid of it being unreliable and breaking down on me. Though unlikely, it's always nice to seek advice from the sifus, yes?

My questions are:
Are acer products generally reliable?
How about their customer service?

btw hope this thread can be of tolong for other potential acer buyers too.
Cheers!

every brand has good and bad models, same goes to Acer

for best reliability, go for business laptops

so far acer has been improving n i guess same goes to any brands available in the market, if they dont improve then they will no longer be around the market anymore.

I am using Acer products and they serve me well so far with no issue

Hi! I know I'm a bit late on replying, but I saw your input on various gaming laptops in the gaming laptops approval list.
But may I ask why do you recommend business laptops compared to consumer grade laptops? Is it because of the more strict QC and testing involved in the manufacturing process?

Just wanted to use this opportunity extend my sincerest thank yous for the help you've been giving to the community! You've surely become a prominent figure in the mobile computing community.
Appreciate it lots on behalf of everyone!

That does make sense! It should be a relatively safe purchase then.
Thanks for the input!

Make sense. For gaming & consumer it is bang for buck in value & features. But is their after sales support improved now? My previous experience with Acer on the business side wasn't that pleasant. Let's just say no spare parts even when under warranty, need to order parts from Taiwan or Singapore. Delay in getting the crucial part up to 1 month.

Yes, but also other reasons like longer+premium warranty, better guarantee on reliability+longevity, usually more durable etc

You're welcome

+1, Acer now produce good product but their support make us less confident

really? my experience is totally the opposite. the products sucks but support very good. and price are cheap too.

Idk about anyone one here but it has been good for me. Product wise, never reached support cuz never had any problem so far. I own an acer 144hz monitor

no,
bad,
better buy hp,

Are acer products generally reliable?

they are known for value so that's really a no
had their 3k laptop, 5k laptops and 1k+ monitor, all were cheap but the moment I got it, those products always leave something more to desire

How about their customer service?

not the best but OK tier

Can't deny the abundance of their servicing centers though, quality wise I'm unsure, as I never had my acer product fail on me in the recent years.
Seldom see people complain about a predator/conceptD series laptop in real life though. Usually it's the lower end models that get the most criticism. But hey, em value banyaks sia

want cheap want quality

doesn't work this way

Bought a predator helios 300 in june 2018 and used it almost daily for my gaming and media consumption needs. It's an ok laptop, screen could have been better and thermal performance is borderline acceptable. Gpu fan broke down last month so I called Acer support. They only speak english btw. I was out of range for the on site warranty so had to walk in for warranty. Estimated repair time is 2 weeks and its been 15 days since and still the repair status reads awaiting spares. So yeah not impressed atm.

On the plus side they have service center in almost every state.

Damn you are making me worried lol.
How did you buy the predator helios though? I'm searching but acer malaysia website doesn't sell it (404 page not found).
Btw I prefer not to purchase from lazada./shoppee

Acer Malaysia Store website usually slow in product update, sell on retail price (never reduce price), and always no stock.
You may go to their official store in Lazada or Shopee, but they also sell on retail price.
If you want to touch/test the machine, better go to the retailer store, you may find the list on Acer website.

I just bought my Helios 300 (i5 with RTX2060) on Saturday and upgraded the ram to 16 GB and warranty to 3 years ( default is 3 years )

My experience so far ?

Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise .

Couldn’t restart for a while then managed to get it to boot into windows after a few tries .

Did a diagnostic check says no issue but some forum mentioned this problem before : https://community.acer.com/en/discussion/56...omly-shuts-down

Not sure how common or uncommon

Will check later tonight .

Didn’t have any issue playing overwatch on my ultra thin envy 13 with mx150 ... thought it would be better with A gaming notebook .

This is unexpected

Have you checked the temperature?