QUOTE(surianti @ Mar 22 2023, 09:15 PM)
Why is it that when I enquired Celcom store they show me that the lowest fibre is rm90 per month, 50mbps (20mbps up). They told me there's no 30mbps package.
after merger they streamline with Digi offering. Dropped old Celcom 30mbps and keep Digi's 50mbps instead.
QUOTE(PowerGadget @ Mar 22 2023, 11:29 PM)
Hi guys, I have 10 months contract left with this Celcom Timur Sabah infra 20Mbps and applied to relocate to a new place that has only TM infra.
They forced me to switch to TM infra with package that is more expensive and renew contract for 24 months again.
I feel like it's quite unfair to me, it is a standard thing where new location don't have celcom infra then they forced you to switch to TM infra with higher package and renew contract?
pretty much. they can't simply offer arbitrary package speed when they don't own the physical fiber ports.
relocate shouldn't reset contract, but since you effectively moving to the whole different service it's not unexpected if it must involve termination first.
I think this is an outlier case, you need to talk to higher cs. if you just ask at counter or 1st level cs they will just give you canned response.