I asked customer service (didn't want to bother closing my account since they request upload of two verification documents, wasting my time only). He said they can't charge if balance is 0. So I will just leave it to die.

done closed account easier to manage.

top up in gopayz count in ewallet or what MCC code?

ewallet aka mcc 6540

just email them to close acc?

first, email to request termination. of course fill up the form https://www.gopayz.com.my/en/support/faqs/c...ling-my-account

first response via email, was nicer tone: "We regret to hear that you are leaving us 🙁 Is there anything else we can do to change your mind?

If you still wish to terminate your GoPayz Account, pleaseprovide us a copy of your NRIC (front and back) and a copy of bank account statement for the refund process if you still have balance. You will be charged for RM1.10 for the refund handling fee. The whole process will take up to 3 working days,"

i replied with nric only. no bank statement as i dont have balance inside.

then they revert email, with a simple msg "Kindly call our call centre at +6018-388 3388 for verification procedure in this matters"

then i call the number for verification

then they revert email, saying "Appreciate for your verification call. Please be inform that we will process your request. The whole process will take up to 3 working days (Monday - Friday). "

next day, email status "Your GoPayz account has been closed. Please call us immediately at +6018-3883388 for more assistance."

This post has been edited by cybpsych: Dec 28 2024, 08:24 AM

New "requirements".

Terminate acc also took so much trouble from them...

#1 and #2, yes for my case

#3 is new, for my case. maybe because i called-in to do verification over the phone.

#4 is yes for my case

better to be tedious than sorry later

you'll never know if "you" are the genuine account holder that requested for termination, right?

better than they ask you go to umobile branch!

This post has been edited by cybpsych: Dec 28 2024, 08:25 AM

In fact I prefer to go to u mobile branch... take less time than these documents since its on the way for me.

unless there is fund to be request to transfer to (which i believe everyone will just make sure acc zerolised before requesting to close acc), otherwise, i feel they just wan to make u feel trouble to close the acc and give up on doing so..

For AEON bank acc closure, all done via in app... no such hassle...

nvm la, each have its own policies anyway

Has anyone been charged service fee?

I have used it to top up my phone in Dec, but i am still being charge service fee on 1/1/25.

Mine was charged and waived. I spent before i got charged though, if it matters.

my one shown charged n waived on 1 Jan 2025..

I did spent on 21 Dec to clear off my balance..

Dec not yet start the fee.. As its already waived on 1st Dec.

My fee charged on 1st Jan, and do some transaction on 5th.. Till now no waive yet..haizz

is it suppose to work like that?

charge first, then spend to get it autowaive?

not sure, maybe..just emailed them to check the status...
last time charged and waived same day

Any txn between 1Dec to 1Jan when fees charged?