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 New broadband service, iBurst by iZZinet Sdn Bhd

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expertester
post Nov 22 2007, 10:46 AM

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QUOTE(Lovely_Gal @ Nov 20 2007, 09:24 PM)
For my case, it didn't help using Option 4 and the speed drop... So, I have deleted the tweakmaster... iZZi people still haven't call me after I launched report last weekend. I am still waiting... =.=||
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Priesty, u r using vista right. Dont mess with tweakmaster if you use vista. No point. Vista will auto adjust the size on the packet to optimize your izzi connection.

My XP yes, i need to use speedguide tools to fine tune my izzi connection. But, with vista, during 6 to 7 AM, I am able to download at 110 kBps consistantly. That's remarkable. I believe, my vista tcp ip setting (actually standard from installation only) already at top notch state. The limitation only on izzi site, especially peak hour. I just hope, they will install more antenna because PJ and KJ suddenly has so many izzi user.... no thanks to the continuous aggressive campaign at DigitalMall and Giant KJ.

try to activate TCP IP 6 at your vista. It might help a bit (have no theory behind this, but I set it ON by the way)
expertester
post Nov 22 2007, 02:17 PM

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Good point wr6969. If my izzi show no improve at all, definitely i will not miss the sweet 3 month refund windows. Why should I torture myself heh. From power downloader and torrenter, I downgrade myself to casual downloader and casual torrenter...and then, downgrade myself to once a while downloader (no more torrent, time out to much for other apps), then I downgrade myself again..for casual web surfer...and play online game at 6 AM to 7 AM (before go to work)...haiz...all this self downgrade was done..because I don't want to bang my head at my house wall...

My hard earn RM1300 fly away...blink blink blink.'

Imagine, I need to wake up as early as 5 AM to use my own broadband....because peak hour (no more peak night..every night also peak now) ... i can't play online game at all. My mage need low latency connection..if not it will be killed first by mob..before his magic casted for the 3rd time..aiya. Lucky I am not playing online FPS...if yes, T_T

Streamyx also got problems....dc dc dc..pun sakit hati also...what to do..we have no choice. Hopefully, next month, all streamyx infrastructures upgrade will be completed.


Added on November 22, 2007, 2:28 pmBut, too much critics on easy also not fair to them..because, sometime, let say half of the time (espcially when I took 1 day off), the performance is OK one...only at night...when everyone come home and use the limited bandwidth ..suffer la. Hmm...anyone know any Security Guard vacancy available biggrin.gif

This post has been edited by expertester: Nov 22 2007, 02:28 PM
expertester
post Nov 22 2007, 04:03 PM

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perhaps...his connection is much better now. If the connection is great, why bother to type about it..that's normal for a human. It's rare to find a person who grueling about something, then that things run great...and then, the person come back and tell us "never mind what I told you before, it run perfectly fine now"

biggrin.gif Just speculation...seriously sleepy in my freakiy quite office. biggrin.gif:D:D

Anyway Anodize, as a Izzi distributer, are you working closely with them? If yes, perhaps, you could convey our problems here to the management smile.gif

ps : Sorry if the question is noob question, but I really dont know the answer.
expertester
post Nov 22 2007, 09:23 PM

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hopefully, more tower will be installed in KJ too...

9.20 PM... full throtle speed.. 22 kBps.. Waaaa....want to cry also can't
I want to bomb 80% other Izzi customer in Kelana Jaya...grrr..

Give me some C4 please
expertester
post Nov 22 2007, 10:52 PM

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cannot woo.... either way, only 75% refund...

I hope I can believe on your believe...
expertester
post Nov 23 2007, 11:14 AM

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cool down la edwinlim.....normal la customer like that. Always give you headache biggrin.gif Actually, stress and headache management are your hidden Jobs Description smile.gif Joking....(i deal with customer everyday too, thats why when i become customer....sometime love to shoot here and there also....balas dendam ekekekek).

Anyway, to make things clear, why iZZi should install more antenna to saturated area like Kelana Jaya for example because, each antenna effectively able to support 24 Mbps downstream (I get this from iBurst white paper). But I believe, iZZi customer at Kelana Jaya area are more than 48, which utilize the bandwith at max. Practically, there are more than 100 users getting connected right.

Thats why, I keep getting my bandwith seem cap at 50% (I have the screenshot for the whole 1 hour full speed download). Even speed test with izzi server (which mean, from my modem to izzi only), seem cap at 50-60%.

Base on this observation, I believe, my izzi connection bottleneck, stuck at iBurst Tower not iZZi backbone yet. This early morning I checked, 6.20 am, I able to torrent close to 97 kBps. Izzi speedtest (torrent off), a bit more than 1000 kbps.

However, kudos to izzi improvement, beside all the rant I throw here, the connection stability improve a lot. Almost no time out or DC (ping to izzi server). As long as the latency keep minimal, most of the user wont feel much about 50% bandwith cap...as most of us browse, gaming and casual download.

See iZZi, we are your customer. We actually support you (with our money also la), definitely after invest over 1k, we dont want izzi become something like golightspeed etc. You guys provide suxky service...we rant. Good service, we smile and recommend.

About expanding more tower to broader area, I believe they should do it in parallel way. Make the coverage wider and at the same time, invest more on backbone bandwidth line. Dont be too monotone.


expertester
post Nov 23 2007, 02:30 PM

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QUOTE(wr6969 @ Nov 23 2007, 11:47 AM)
doh.gif

Source of report please.

Let's say this is true.  Let's say Maxis, Celcom, DiGi and Izzi all have 25% market share.  This translates to around 3,750 users for Izzi.  If they can't even handle this small number of users efficiently, what hope is there when more and more users sign up?

Notice most of the users here are complaining about slow connections.  Frankly if you ask me, getting 50-60% of advertised bandwidth doesn't cut it, it's a con job.  Doesn't Streamyx offer better, at least 70%?  And yet people still complain.  I wonder why so many people here are happy with 50% of their purchased 1mbps speed.  doh.gif doh.gif doh.gif
I, as a customer, doesn't give a rat's ass how much they spent on the service.  It's not an excuse for poor service.  Imagine if I already spent RM1 million setting up a restaurant.  I have no money left to hire a good chef.  The food sucks.  I tell my customers - hey, I already spent to much money to set up the restaurant, I have no money to spend on a good chef.  But my restaurant in nice, no? doh.gif

Spending money on towers to increase coverage is one thing.  More importantly, spending money to improve bandwidth is more important.  Unless all of us here want to go down Streamyx's path?  I think not.  Personally, I don't want to even think about it...it's too scary a thought - simply selling the service but not expanding capacity to cater for increased demand.
You are beginning to sound more and more like an internal Izzi employee, with access to such confidential company information.  Or is this simply speculation and hearsay?  Do you believe everything that Izzi's marketing folks tell you?  Damn, don't we wish all customers were as gullible as you?
How do you know they're sincere?  You're trying very hard to sell their service here, you yourself are a distributor or reseller or whatever they call you clowns nowadays.  What has the government taking back the 2.5 and 3.5Ghz spectra got anything to do with Izzi's business and its level of service?  I think you should just focus on the arguments at hand, rather than clouding the issue with your, and Izzi's branding of FUD (fear, uncertainty and doubt)...
*
LoL, anodize is Izzi employee la...
expertester
post Nov 23 2007, 04:10 PM

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Hehehe...anodize going to 'merajuk' mood already. No need la. Do 'feed' us with latest highlight from izzi. The website, well, pretty fancy and informative but not so detail in latest info.
expertester
post Nov 24 2007, 12:42 PM

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Check your PM doublef.

1. Apply streamyx or izzi? Both depend on your place. Streamyx use ADSL which is limited to 3 miles copper cable lenght..unless fibre optic with pizza box. Izzi has open air limitation signal transfer too. So, if i were you, I will ak my neighbour about the streamyx performance, always dc or not. For izzi, ask the izzi salesperson to come to your house and setup a demo for you. Test it as much as you want.

2. mmorpg player, should not experience any lag using izzi, unless you got super brain and eye to notice 0.3 second lag (2moons international server for example). But, online FPS, i can't comment much. my Izzi (except that crap day), rarely disconnect. Almost no disconnection at all (unless i restart my pc).

3. After 12 months period, you may subscribe izzi base on monthly basis or annual basis...just like prepaid card. Izzi modem already yours at that moment.

ps : if you ask me, izzi offer one of the sweet contract actually...only 1 year, able to get the iburst modem, subscription after that like prepaid (handphone).
expertester
post Nov 24 2007, 01:00 PM

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izziYou package, RM 98 per month.
expertester
post Nov 25 2007, 01:35 PM

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QUOTE(wr6969 @ Nov 25 2007, 12:06 PM)
(a) Whether Streamyx disconnects frequently or not could be due to bad wiring to your house.  Your neighbour may not be affected, so this is not the best test for connection reliability.

(b) As for the Izzi salesperson to come over to your abode, bear in mind that they are bringing their own terminals to do the connection.  Unless someone can confirm to the contrary, I believe each device's ID is tied to a username/password combination.  Izzi can easily configure the test account such that its traffic can have a higher priority over all other subscriber's traffic, so you get some excellent test results.  This dastardly move would not be beyond Malaysian companies just to make some sales.  The customer is so impressed with the test results that he/she signs up on the spot.  I'm not saying this is practised, but bear this in mind.  I recall reading in this thread where people have complained that during the testing they achieved impressive speeds, but later, the connection quality began to degrade.
I was told by their back office personnel that "reloads" are only available in a minimum 3 month package.  So you either renew for 3 months, 6 months and 1 year.  Maybe they've changed their minds.  Who knows?  When I spoke to them about three months ago, the price had yet to be finalised because the service had just been launched, and no subscriber would encounter the renewal situation at least until the second quarter of 2008.
What exactly are you comparing this against then?  Maxis wireless broadband packages?  Celcom's broadband packages?  Jaring wireless?  u-mobile? Etc?
Whoa whoa...chill out dude. Don't be such an aggressive man. It weekend by the way. Thanks for the very detail explanation regarding my post. Yes, no doubt, you make your point there, every single bit. But bear in mind my friend, not every one is very teachie and technical like you. Obvously, the person who ask do go thru all the post here. My advice is simple one but yes not flawless. It still depend on the telephone line wiring. But base on my experience, in my previous home at Kedah, TM net tend to allow streamyx connection even the phone line already more than 5 km. All my neighbour has some bad experience with me, espcially when raining.

About the price, monthly subscription etc, this information I got from the reseller. I should quote that earlier.

About the contract, I base on comparing with telekom 2 years and maxis 2 years...and no refund policy. Escpcially telekom, phone line 1 year and streamyx 2 year.


Added on November 25, 2007, 1:58 pmAbout the price RM98 etc, as consumer we will think that way. We pay for the hardware too. I was thinking that way too. But look at the brochure. They clearly state that the modems are free....that's the catch. Even, use any marketing sense available, there is no free things like that...but they make it as 'free', which able for them to charge RM98 in the upcoming year.

Streamyx practice the same way too. RM 88 with modem, and contract end after 2 years. After use it for more than 2 years, the cheapo zte modem is mine but still need to pay RM88. No matter they have promotion RM77 with modem or my contract already end.

If the cost of renewal after 12 month subscription will be much lower than RM98, let say even lower than RM66 (RM 50?), thank god. I dearly hope that will happen. But, to be honest, I do not put my hope on this. Sometime, in this practical corporate world...the world is not too idealist as we want.

This post has been edited by expertester: Nov 25 2007, 01:58 PM
expertester
post Nov 25 2007, 04:08 PM

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Totally agree with you. Thats why on other thread...I rant all the way I want when I saw RM66 for PCMCIA package while they still enjoy 1 mbps...not fair man. Not every new notebook come with antique PCMCIA slot anymore. USB is the only way to go..gosh.

And to think this cheapo izziyou modem will cost around RM600+, I just feel wanna laugh out loud. I can't justify it in any sense.

*****

Perhaps...izzi distributer or CS could explain to us about all those 'in doubt' things.
expertester
post Nov 29 2007, 12:32 AM

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QUOTE(wayfeel @ Nov 27 2007, 12:17 AM)
dono la....lately, daytime surfin speed very good. immediate after dinner time, the speed drop ....can feel wan!!! the feelin is like somebody close my water tap !!!!! damn tu lan now....is everybody experiencing the same as me or is it only me....jus wanto confirm
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100% confirm. Shit la... I use izzi when I reach home (after 8). Also when weekend. But izzi performance like shit at that moment. Seriously not satisfied. Crazy aaa... promise 1 MB give 200 kb at best. I am not joking. I test countless of time tonight...with izzi speedtest (just to verify what is the max speed from my modem to izzi server), and thre result averagely 170 kbps. With speedtest.net, 80 kbps..server Singapore.

Download any file from nzone, with 12 segment, only achieve 20.8 kBps at best. F**k la izzi nowadays. Really make me piss off. 3 weeks performance start to drop, then 2 days performance gain a bit...then performance drop like shit. I really really bengang tahap gaban. Complain also no use. No reply, no feed back..just give empty promise...

Never expect this service will become like this. 20% of advertise speed!!!!!!!!. Bull shit la..talking about 2 Mbps in the pipeline. 1 Mbps also so terrible. The reseller only pandai cakap...go ask refund la.. crap. I just use izzi for 34 days....about 1/12 of RM 1258.00. Then you want to give me RM 800 only aaa....its like I pay RM 400++ for a crap broadband service per month...CRAZY..simply crazy. To be honest...my confident in this company...almost negative now. All big talk only... want to cover the whole malaysia by 2010 lar... 2 Mbps la...only several month in the market, promote like hell..till pioneer or early customer suffer like this. At least, Streamyx still give http download at 100 kBps..even sometime it dc and dc. Now online gaming is IMPOSSIBLE. Ping to izzi.com.my server give me 3000+ ms. Google? Huh... more time out than anything else.

I even re-store my Vista to early state (last 2 weeks) just to verify i dont mess up with any setting.

First week of subscription...they give 80% of the speed...
Second week of subscription ...they start to cap it to 50%
This week ... they obviously cap it at 20% of the advertise speed.

I seriously agree with you...this is a con business... They thought all their customer BUTA IT ka apa?


Added on November 29, 2007, 12:36 am
QUOTE(elkens @ Nov 28 2007, 10:57 PM)
vmad.gif  PJ 14 connection suckssssssssssssss and crapssssssssssssss
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Kelana Jaya, (Lembah Subang, PJU) . . . I also got the result like yours.

This post has been edited by expertester: Nov 29 2007, 12:36 AM
expertester
post Nov 29 2007, 12:50 AM

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Proof...

Ish...bengang nya...how to release it aaa.... AAAAHHHHHHHH

*****

Seriously...izzi will make me get high blood pressure 15 years ealier.

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expertester
post Nov 29 2007, 11:53 AM

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and yay...

This morning, around 7 AM, i check my PC...IZZI DOWN... D, O, W, N

Can't establish connection at all....

Hmm...after this what will happen pulak?

Transmitter kena bom?

Anyone from military..pls provide me couple of C4 please...urgh.


Added on November 29, 2007, 11:54 amI post this message use my office 'choc fudge' streamyx.

"Sekejap ada sekejap tak ada" biggrin.gif

This post has been edited by expertester: Nov 29 2007, 11:54 AM
expertester
post Nov 29 2007, 02:52 PM

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heh...Serdang Lama...just wait One bloody road show there...and you will suffer like the rest of us...

the clock is ticking....
expertester
post Nov 29 2007, 04:35 PM

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lamdogkc..

what do you mean by antenna cable?

anyway, when you terminate it, what did they ask you?
expertester
post Nov 29 2007, 07:40 PM

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LOL...

I know that statement..thats why want to know the real life things...did they ask him anything?
expertester
post Nov 30 2007, 09:21 AM

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sigh...

Last night i check...still stuck at 160 kbps at best.
This morning check....DOWN.
expertester
post Nov 30 2007, 09:36 AM

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cannot tahan already..so call cs.
1800-888-638

Lodge a report...and the service guy told me that Kelana Jaya tower down and has technical probs.

It will be really nice if they put latest news in their website. So Izzi employee...please suggest to your IT department to be more aggressive and update the website. Even a blog will do about the latest news.

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