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 New broadband service, iBurst by iZZinet Sdn Bhd

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expertester
post Nov 12 2007, 11:21 AM

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QUOTE(priesty @ Nov 12 2007, 09:59 AM)
My dear, not hardware problem lar. Seriously, is the line problem lar in this case. Because previously when I play with streamyx, it's very smooth, no problem at all. WoW also I play smoothly before I get izzi. All with high setting. And also coz the connection now is wireless mah, very hard to get stable connection. Last nite latency very high  cry.gif  cry.gif . Timed out until crazy  vmad.gif  mad.gif
*
yeah...last night....the time out drive me crazy. PW can't enter at all. Fly for fun stuck at char selection. The only game i can play 2moons only...grrr...

Download speed = half of the promise speed. Sunday morning = nightmare to us now.
expertester
post Nov 12 2007, 01:51 PM

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QUOTE(ftweng99 @ Nov 12 2007, 12:59 PM)
The reseller told me that by default the setting in MTU is as 1400, which he advice that not to configure anything as it might create problem later. He even told me that the bandwith will be increase again due thsi week as lots new users been joining Izzi.

So i just have  to wait lo and see how ot works after this week. As mentioned , my download is around 10 - 30 kBps (kbyte)..


Added on November 12, 2007, 1:03 pm
hi.. sorry as need to check with u as any nice online game? whats is the PW & 2moons? can provide me the links/sites? thanks..
as you sounds like these games works well in broadband..  *exclude the time out *
*
Heh, default MTU for windows is 1500. Dont just blindly believe the reseller. They are "reseller", not tech or something more technical. Check here

http://www.speedguide.net/downloads.php

Download the tools, and optimize your network. In case you lost during configure your windows setting, there are alot documentation there..to guide you. Eventually, you will understand why tuning your MTU will improve our wireless data transfer.

2moons website is www.2moons.com
PW is perfect world...google it. It is local hosted 3D (really good visual effect i told you).

Hope this help.
expertester
post Nov 13 2007, 02:11 PM

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hmm....

I send a ticket to them (using their website), complete with detail description of my probs. The auto responder website, advice me, that their tech will contact me within 5 working days....but, why till now (12++) working days, I still heard nothing about it eh?

Actually my probs more or less like others. The download speed approximately 500 kbps now. Compare to 950+ kbps when I first subscribe.

Izzi should build up more antenna. 1 antenna (according to iBurst whitepaper) could only support 24 x 1 Mb downstream. What happen if my place (Kelana Jaya) suddenly has 150 users, which 100 of them connected (and use full bandwith possible, downloading, torrenting..what else)....defenitely, by best effort, I can only get half of the promise speed.

Latency nowadays seem getting worse, compare to 3 weeks ago. Now,by using ping -t google.com, i get quite a number and consistant time out. Which rarely happen last 3 weeks.

Haizz...more ppl subscribe, the worst our connection will be...help.

(signal strength always 100%.)
expertester
post Nov 13 2007, 05:18 PM

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But if izzi keep playing chicken and egg...later, disgruntle customer will spread bad word about izzi.

Having 70% of the promise speed still bearable (50% already not happy woooo), but if the situation getting worst, 30% of the promise speed..walau...any customer will feel cheated and cancel their izzi subscription.

Cancel subscription, izzi lost money...how to expand?

I dearly hope, Izzi management will find quick solution about this performance problems. Please dont be another tmnut screamyx (even with lot of DC, 1 Mbps, ftp download still exceed 100 kBps.) (Izzi, rarely DC but the speed seem capped at 40-50% of 1 Mbps).
expertester
post Nov 13 2007, 09:59 PM

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more and more game I CANT login now....wtf
expertester
post Nov 14 2007, 01:07 AM

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QUOTE(edwinlim @ Nov 14 2007, 12:51 AM)
expertester,i have saw ur message in our support webmail,we are working to improve the services.Even i'm using the streamyx,cos quite expensive for me to paid upfront for 1 year.
*
yay, luckily i able to get feedback from izzi staff rclxms.gif rclxm9.gif thumbup.gif

<my real life profile has been known.... sweat.gif >
expertester
post Nov 14 2007, 09:40 AM

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QUOTE(oHkereD @ Nov 14 2007, 05:25 AM)
Where do u send them? the complain form. biggrin.gif
Wanna send one, I'm really really frus by having less than 50% speed they gave.  blush.gif
I call lot's of time and what they can tell me is to wait for a month to let them diagnose the problem on their base tower.  blink.gif
Do you have any idea there's a new base tower nearby carrefour? If I'm not mistaken it's gonna be at endah villa or endah regal. Maybe you can inform people here that any one of your new base tower came online. Appreciate it.  biggrin.gif
*
at their website..ticket to complain.

Luckily i get feedback from izzi staff is refering to edwinlim post here...not physical phone contact what so ever. They never contact me or email me even, I give them every single piece of information to do so.

50% of the speed...hmm..complain so they will know more and more customer start to feel not content. Hopefully, this will make they install new antenna to support more user. I a bit affraid izzi will become another tmnut screamyx....overloaded customer with limited pipeline.

I still able to bear with "capped" bandwith...as long as the line perferctly stable, no dc, low latency....no timeout. But thing getting worst now.. cry.gif

Edwinlim...please help us. icon_question.gif
expertester
post Nov 14 2007, 02:18 PM

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here you go..

http://www.izzi.com.my/contactus.php
expertester
post Nov 14 2007, 10:06 PM

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QUOTE(karheng @ Nov 14 2007, 09:46 PM)
i'm still waiting izzi to cover more near Desa Sri Puteri,Desa Petaling.
as you can see there is still no coverage between kuchai & selangor turf club. In thier service coverage said got coverage at desa petaling, but when i tested here result was bad ( 100-150kbps only ).

So it should be the coverage here not strong enought.
*
At least this maintenance smooth up my precious gaming experience tonight..... rclxms.gif rclxms.gif rclxms.gif


Added on November 14, 2007, 10:06 pmLoL...wrong quote


This post has been edited by expertester: Nov 14 2007, 10:06 PM
expertester
post Nov 16 2007, 11:44 AM

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Last night...is my izzi nightmare. It keep DC within 3 to 4 minutes. The line was not droped.. just time out for 5 to 6 seconds...(ping to google and izzi.com.my...same)(enough to kill my online game). I fedup and try to find solution in the net.

Funny thing is... one of the solution, blame on my Windows XP "pirate edition" socket 5 (outdated). In the confuse state...I think maybe kot. Then under confuse and angry influence, I made stupid move. Update my windows xp...dumb me..of course can't + got the WGA nagged screen.

So, with basic knowledge about new TCP-IP in vista, i decide to reformat my PC, install Vista +izzi driver for vista etc....VIOLA...no more time out...Woot.

Too good to be true. However, I am not sure either it is vista better socket5, better TCP IP or simply Izzi fix that problem.

Just sharing XD

(download speed improve a bit, about 100 kbps... midnight)
expertester
post Nov 16 2007, 01:44 PM

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have you test your ftp or http download speed. What abotu speedtest?
expertester
post Nov 16 2007, 07:15 PM

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70 kBps not happy ..LoL...

then me get 40-50 kBps...should be disgruntle already la
expertester
post Nov 17 2007, 03:46 PM

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iZZi now is too much already. Too greedy !!! vmad.gif

They want too much customer until even their server can't handle it. No need to mention about their gateway or internet back bone.

Below is the screenshot. I do not alter anything, just plain print screen. You can see, that i am struggling to install windows live messenger. Can't play online gaming due to extreme lag latency.

3000+ ms latency...to their own server. That ping is ping -t izzi.com.my

Stop telling me base on best effort basis. 50% (most of the time) of the advertise speed already consider cheat customer. Super lag latency some more...it start happen last 2 days.

I really want to know their explaintion. Hay...come on la...you ask us to pay RM 1300 for this kind of service? CRAP..UBER CRAP.

user posted image

Crazy or not..I dont know. Dont tell me to print screen speedtest....if this kind of crappy connection you give me. See, the signal is 100%. How to speed test if keep time out or 3s latency..

Funny is... before Kelana Jaya road show (held at Giant Kelana Jaya), my izzi experience very breeze. Check out my review on izzi when i first get this crap...before kelana jaya road show
BOOOOOO...org tamak selalu rugi...but now...izzi yang tamak...I yang rugi... damn.
expertester
post Nov 18 2007, 04:06 AM

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if they are going down...our 1k already in their pocket...


expertester
post Nov 18 2007, 10:26 PM

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and...what about the refund term?

can refund even can get connected and get third of the promise speed?
expertester
post Nov 18 2007, 11:14 PM

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What i actually mean is, there must be a specific term of agreement in this refund policy.

Yes we all know that those 75% refund within 3 month of usage..etc etc...but, is that it?

Are they willing to refund, even the connection is OK? Or they have specific condition that must be met before they refund us.

For example, 100% refund policy...several condition must be met.

Blind spot area or almost blind spot area + within 3 days + downoad not more than 3 MB. (<-- if i am not mistaken)
expertester
post Nov 19 2007, 07:45 PM

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QUOTE(Anodize @ Nov 19 2007, 12:47 AM)
every service provider would face problems. Its about how long they would take to solve it.

ask yourself this... do you still face problem with streamyx? How long have they been in the market?

How long celcom is in the market?
19 years
How long Maxis is in the market?
15 years.
How long is iZZi in the market?
months...

thats why they are giving this money back gurantee policy. Look at the growth of the tower station monthly... you will see that they are willing to invest into problematic situation that accurs to customer. but they too need customers feedback to be better. So, send in all your feed back...

I gain more confidence after the GM gave the speech... he even invited his engineers to the speech for question that is out of his hand.
*
you must be kidding maxis already 15 years in the market...right
celcom 19 years in the market..whoa...that was..mmmm...1988? Perhaps other name...

If i recall properly, is there any GSM mobile in 1988?


Added on November 19, 2007, 7:53 pmhmmm...tracing back the history of maxis, it really that old lol... kudos to your history knowledge.

Maxis establish in 1993, about 14 years already...XD XD


Added on November 19, 2007, 7:55 pmbut to be honest, my sometime 'crap' izzi perform better than my office (KVC) streamyx. Corporate package also DC every 3 to 4 minutes.

Hahaha..that is SUPER DUPER UBER ULTRA BLOOD SUCKER CRAP from TMNUT.

This post has been edited by expertester: Nov 19 2007, 07:55 PM
expertester
post Nov 20 2007, 05:29 AM

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Lmao...TmTouch exist after celcom la...

expertester
post Nov 21 2007, 04:15 PM

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call sales person wont do much..coz most of them are reseller...
expertester
post Nov 21 2007, 10:43 PM

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Anodize aka Eric..are you Izzi reseller?

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