cant find any in izzi web..even in news section...

care to share the link?

wow dude...this is the first time i read this kind of letter. Be cool...izzi not threatened you. It just convey the message professionally to its customer. Well, the complain came from that bcs.....

Hmm....if so many pirate DVD reseller sell those DVD haram without any problem on our soil... do you think this foreigner will take action on you?

Till now, the lucky isnt start yet...mean 10k quota still not fully filled.

Pro =

Unthrottled torrent download.
Mobility (especially notebook user)
Refund policy
Test the service at your home before you make you make your decision (to buy or not to)
Free upgrade to 2 Mbps (according to izzi reseller)

lucky you to get free upgrade. 3 complain has been submitted but hear nothing from them yet.

my download speed a bit better than before but at night...it still capped at 50% at best. Funny thing... 20% and 50% keep alternately ... let say 10 minutes. I realize this things via non-stop monitoring network activity (vista task manager - network).

Saturday and Sunday morning till evening, the speed is good. Could be say almost 100%. But night....kaputs. At least better than before which keep dc and time out.

Last night...the speed ok ok la. Alternate.

hahaha...

we are being ignored...correction.

if the pipeline already 2 mbps, mean i get only 10% of it la...sigh

dont buy the antenna...

ask for free. They will definitely give to customer who got poor reception. I even get free even my signal 100% after some bla bla bla with the reseller.

I wonder eh...even lim told us that 2mpbs line already upgraded, but most of the time my speed around 500 kbps???

Even 6 AM now kinda 700 kbps only...

dang you kajika...hahaha....seem your streamyx really make you Frequent dc or not kajika?
here is my latest speed update...

Metrofon Malaysia


Cyberjaya Malaysia


Singapore Server


Penangfon Malaysia


Surabaya Indonesia


USA


Intensive enough?

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Added on December 14, 2007, 11:44 pmGood thing is, izzi representative call me 2 times today to check my probs...

I notice they add extra one month to our izzi...

This post has been edited by expertester: Dec 14 2007, 11:44 PM

once a week...thats very good....extremely good. my workplace, it will dc more than 50 times from 8.30 AM to 5.30 AM. Location, bangi.

Btw, what is your lcoation kajika?

yours consider ok la lovely_gal. Compare to mine...hmm...they still unable to fix it....

From the tele coversation, the cs guy told me, each tower support 50 user. What if in my area, KJ, all 50 user 24/7 torrenting...for sure best effort i can get 500 kbps at best.

To make thing worst, average i get only 350 kbps. I will lodge my 3rd written report to them...

upgrade bw my shoes.

are you 100% sure....that problem cause by izzi, not your PC? (i assume you use different pc for different connection)

lucky you kevyon6.

Last week, go balik kampung and play with my parent streamyx...sigh....easiyly 1400++ kbps. All download also 170 kBps one.

yeah...some kind that one....

but mine one is the one mounted to lcd display...not with a base to be put on the table.

feel lazy already to complain. 30% to 40% advertise speed all the way, day and night. Kelana Jaya already too crowded with izzi customer, and still, the Giant KJ still do their promotion...dang.

Guess what, I talked to one of izzi CS, and he told me that, each antenna will support 50 user simultanously. Yeah right...no wonder I get no more than half of the speed because KJ user all heavy downloaded XD

izzi shaping torrent now!?

hmm..I think you should post this msg at

support@izzi.com.my



--------------

I send 3rd email to izzi and follow up with call, explicitly request to lodge a report and clearly state I want my report number.

My previous report (yes, I got report number on that), state that I rarely enjoy more than 500 kbps since November 2007 was received by them...but guest what...

one of their guy, named Suresh (who actually the person who call me couple of times regarding my problems at that moment), simply close my case with this kind of statement "Customer seem satisfied with current speed thus, case closed".

Oh My God...I never ever say that I am satisfy. I even demand 1 month compensation like other one of LYN forum member enjoy but this bloody guy simply twisted my report like that.

My mistake...hmmm, being too kind to them. I wait almost a month to re-complain and until then....I never know that they already close my case and infact never fix my problems.

So guys, better watch out and keep bug them until they fix your problem or you .err...get your refund.

Yer la, G stand for generation. Then, I can setup a company then provide a service with '10 G' technologies?

Each generation of technology must have their well and clear definition, if not, we call it misleading.




iBurst is NOT 4G but pre-4G. Thats why they put " " for their 4G.

source : http://en.wikipedia.org/wiki/4G



Sometime, the way we post about other people post implicitly express our rudeness.

---

Added on January 26, 2008, 12:41 amThis one yang I really hairan one.

As a customer who upfront more than RM1k, and they provide me half of their advertise speed (not fluctuate, it happen most of the time), is it wrong for me to lodge a report and wait for their action. I gave them some space and rooms to rectify the problem, not directly jump and scold them. I ask for explaination and they gave me empty promise.

As a customer, what can I do more than that. Bomb their tower or simply terminate their service. If the patience in my blood become really thin or they do not fix the problem within their promise time frame or they dont even bother to fix that problem, then by all mean, I as a human has my right to end up my subscription AND / OR tell my fellow friends (be it offline or online) regarding my experience.

Don't expect every earthling know everything about their rights or the correct channel to express their problem. If you think everybody is soo good like you then you must miss a lot of TMnut Screamyx complain, rant, curse topic and posts. NO need to forget how many blog and topic talking about Maxis BB service. They have their right to tell their version of story. So do I.

Think about my situation. Pay RM98.00 for 1 Mbps service. They give me half of that. Promise me countless of time to fix that problem. But no action. My third complain baru buka report. Sudah bukak report, do not fix my problem and simply close the case with fake customer satisfaction clause. And I, still waiting their action (mind you, I am working chap, who spend my time all my day in my office, which I felt, lodge a report and scold them bla bla bla too fussy and leceh! My work life already kill me...and make me half dead, lagi nak deal dengan customer service ka? Call the CS pun bukan boleh fix immediately. When I can't hold my patience anymore (download speed drop to 300 kbps), thats why I call them and ask what happen.

Of course, as a mere mortal, I really surprise and disgruntle when I knew my report already close with FALSE customer feedback. And my 1 month compensation claim still hanging...without knowing any status on that.

I dont care who you are (sorry to say), either you are Suresh or Izzi staff. I am expressing my feedback to the community. They have the right to know. If i do the same thing, telling this thing to my officemate, wife, friends even penpall or bloging it, you can't do anything. It might not suite your taste...then what I can say...PM me. I have no problem with that.

But, as LYN member, when Izzi perform well enough to meet my minimum satisfaction level, I post about it (Check my previous post if you are so rajin one). When they serve me not well enough (but already eat my money), I will tell the world too.

And talking about the right channel, yes, I did. I send them couple of emails with all the screenshot, backdated to november till january (which I keep the record), and also call their customer service. Next step? Go to their physical shop? Nah...too fussy to do that.

So now...still has problem with my post?

Send me a PM as your copy post if you feel ok with that so, I can read it even delete by mod. (I miss your previous post regarding my post.)

This post has been edited by expertester: Jan 26 2008, 12:41 AM

already send to ISP, before I post here.

So, in your perspective, an educated poster should keep the frustration to their self alone after post that complain to the respective ISP?