Later I take a pic of and see. Is it only visible when taking a picture of it or when you look at the screen it is also like this?

This post has been edited by TOMEI-R: Sep 11 2020, 07:06 PM

this is what happen to me.
2.** pm. doing unboxing and check this issue.
2.** contact Huawei customer service via lazada chat with my issue. (they ignore me).
3.** i click return and otw to MBE for return, Huawei CS call,ask me visit service central for them to inspect and 1 to 1 exchange.
4.** arrived huawei service central, when they check my imel, they said my phone is registered on 15/04/2020 with extended warranty till 15/04/2022 (she wrote me a note as proof but not allow me to snap photo on their PC.
another CS told me curve screen is like with green bar n bla bla bla (this trigger me), i told her " if ur logic is true, why display all faulty device", than she keep quiet.
after some discussion, she promise and try to get approver from Huawei Main Office for 1 to 1 exchange.
10 minute after i left, she call and told me, she get the info wrong, she saw registered date but warranty should start on Arrived date (really skeptical, how could she saw wrong thing, if wrong how could she state warranty date and extended warranty date ? ) and my unit should be arrive their office in 5 day.
i do feel skeptical with HUAWEI MALAYSIA MANAGEMENT, seem like they cooking something behind our back.

bro u can go service central and check.

I believe the green line or shadow is colour shift. Curve screen tends to have this issue especially one that has 88 degree curve

This post has been edited by am84496: Sep 11 2020, 07:11 PM

that not shadows .... my is obvious, as u look at in certain degree, u can see it does look like GLUE PATENT.
second, why they device warranty date and can be twist ?
look like huawei MALAYSIA HIGH MANAGEMENT is cooking something behind their supporter.

Bro, I do believe it could be the amateur staff mistake. Trust me, if Huawei indeed intend to cook something behind you, you wouldn't even know it. They can easily change the warranty date if they have the intention to cheat. Did you check on Huawei Malaysia website?

Can see at certain angles with the white background.

I think you could be right - but nevertheless I'll have the customer service take a look over the weekend.

Wow, that definitely sounds shady. So you'll get a new unit from them in 5 days time?

Bro, for link to check?

On the issue of warranty, have you insert the sim card?

Check here

https://consumer.huawei.com/my/support/warranty-query/

Your warranty normal?

This post has been edited by chaukeng: Sep 11 2020, 07:26 PM

Does the green only happened on white background?

What i can said is color shift. Definitely not defect. If u owned curved screen phone before you will know it. It happens only on white background when view from certain angle.

bro i questions one of HUAWEI senior management team, guess what happen ?
they can't simply change IMEI record (cause this is our GOV record).

double post.

This post has been edited by XXXOOOXXXOOO: Sep 11 2020, 07:47 PM

When you bought this phone?

So the answer is yes or no? If I'm not mistaken, the warranty period will be updated in their system few days after u use i.e insert sim card and connect to internet.

9/9/2020

but my warranty is like below (base on Huawei Customer service) :




Base on Huawei website :

u means Huawei Malaysia provide this page that just to confuse USER/BUYER and their customer ?

btw don't sell yesterday, their backend should be a lot better than this right ?

Bro, did you see it is "expected"

This post has been edited by am84496: Sep 11 2020, 07:55 PM

Based on the screenshot. You definitely have a case. Ask for a refund for that matter.