https://shopee.com.my/product/84962295/1428348152

I have purchased a unit of TX3 Mini from linglang.my from Shopee on 31st March 2019. Received the goods on early April. It works good and seller (linglang.my) willing to answer questions on the tvbox. Everything was good until May 2019 where the tvbox having issue to load up. I suspected the power adapter issue and i asked seller to warranty. Seller linglang.my say power adapter not in warranty. Seller even dare to ask me to buy new adapter from them. I checked linglang's tvbox page, there is nowhere stated power adapter not in warranty.

Seller then ask me to resend the unit and package to China which cost RM13-20 and STILL subject to their evaluation if they are going to replace if this is non-human damages which is ridiculous. How they even prove this is non-human damages? The product is not even one month and it is already failed to work. I did not pursue to send the box to China, since it is working until today, it failed to start up. After series of negotiation, seller willing to resend a new power adapter and asked me to pay the postage fee which i refused. I go even further by saying pressing that if they dont send me new adapter, i ll spread the news that linglang.my is selling defective goods and giving tons of excuses and wasting time for negotiation.

Please bare in mind the product is not even 1 year in use, already broken down more than 20 times.




You have been warned on seller linglang.my at shopee. Think twice before you buy from linglang.my.

OK Noted .
unscrupulous Seller noted .

This post has been edited by tien171: Sep 1 2019, 06:24 PM

If anyone has contact of linglang.my, ask him to come in here and debate with me since he is already stopped replying my message.

as of now, i think even the tvbox has stopped working, not the power adapter. Beware for those that buys from linglang.my.

https://shopee.com.my/shop/84962295/

Oh is it. I need to check its item rating again, and the shop rating as a whole just to be sure.

From what I read of your experience, the seller has been very accommodating and willing to engage until an amicable solution for both parties.

Sadly I conclude from your grouses, the amicable solution did not come about - when you make that threat...

" I go even further by saying pressing that if they dont send me new adapter, i ll spread the news that linglang.my is selling defective goods and giving tons of excuses and wasting time for negotiation."

Offered to check the box and repair, if you send the box back at your cost - not acceptable to you.

Later, offered to send a free adapter to you at your cost - also not acceptable for you.

Anyway, thanks for the heads up. I will check on the shop rating as a whole and think twice before I buy.





PS :- I have spoken to the seller some weeks back, he has been very supportive and accommodating with my numerous queries, but I still haven't bought from the seller as I was waiting for new Tx3 update after the seller explained the latest market news about AstroGo. Seller says willing to write to me when the new Tx3 is available.

can u describe the nature of the problem.... 20 times?

Let me reply line by line to explain my situation.
[1]He already first denying that adapter is not part of warranty and is wear and tear part. None of his page stated that. He then suggested to buy another adapter from him, blaming "irregular home voltage". Seems he already know it was adapter problem. The item is just 1 month old.. I have so many China electronic product, this unit cant even last more than 1 month, blame "irregular home voltage."

[2]This is not without numerous negotiation to get him agree to resend the entire package back to China yet still under his evaluation whether he will resend new unit. To me at this point, it is already sounds ridiculous. He wants to see this as threat, I say this is my right to make everyone aware that customer is buying a lousy quality product from him. Barely 1 month old ownership, need to send back to China?

[3] Nope. Did not offer for repair, only check and if found damaged by irregular home voltage, he will not do anything.

[4] Yes, i refused to bear the shipping.

At this point of time, I think the tvbox is already dead as I observe the light just went off using the original adapter. If you want to be in my situation, please go ahead and buy from him.

This post has been edited by Selectt: Sep 2 2019, 03:45 AM

Tvbox unable to load, on and off from March until now. Now, totally do not work.

This post has been edited by Selectt: Sep 2 2019, 03:47 AM

From the description is just faulty adapter, go to electrical shop and just but it instead of being fickle about it

Once you get it do a factory reset using the needle method of there's on hole in this box

avfan perhaps can adv if there's on hole for reset

i m sure u hv asked seller for help and concluded it's power adaptor failure.
i have seen 2 cases of such failure myself... some other brand.
i just replace with new adaptor... rm20 or so, done.

adaptor failures... hard to say what caused it... rm105 box... cannot expect it to be top notch quality, can also be lightning, accident?
a sad case for u since many of us bought from this seller, no one else reported such a problem so far.

there is a reset pinhole like other boxes to do factory reset.
but i guess he already checked it with seller or tried himself.
https://www.youtube.com/watch?v=IelWlJkE33o

Thats my choice being fickle or not. Nobody likes a product that failed to work after 1 month of ownership, having intermittent bootup issue and time wasted for negotiation.
I ll get another seller to check on it. As of now, it doesnt work at all. Since he doesnt respond due to the "threat" which I clearly mentioned I did not wish to do this. Thats the way he wanted it, so be it. What I can confirm is, he is selling lousy quality product. Whether you consider he is irresponsible seller, thats up to you. I m here to tell my experience.

Lesson learnt, buy tvbox from local reseller, if can buy SIRIM certified unit. This will cut so much bullshit in between.

Mate

You've wasted time having to deal over such small matter is up to you. maybe you're unlucky to get a lemon unit. Just hope you sick it up and go get that $20 adapter and try out again

Been buying boxes from overseas without fuss and will continue to do so if the price and availability permits

Disagree. certainly up to me on what i want to do. As I said I m here to tell my experience with linglang. Whether you all readers want to buy from him, go ahead.

https://shopee.com.my/product/84962295/1428348152

So, I have a chance to really scrutinize the customers rating and feedback.
After thinking twice and what is available for me to read, my thoughts is that, this seller is a genuine exemplary seller. I am not being biased or whatnot, just purely reading what others have to say.

Most if not all the low rating comments has no credence due to the lack of relevant feedback in their review.
Most almost seems to be unaware of what they are buying into, probably thinking by paying RM100+, it will fully and completely substitute paying monthly subscription to unify or Astro in every sense.

The seller is straight up selling a android box with stock apps only - basically he is selling a hardware which many consider the best entry level android box for its price, capability and stability. In another thread, comments being made that even streaming 24 hours continuously with this box with no untoward problems or over heating incident.

The low rating complaints were mostly connection issues, or non useable streaming apps with dead feed. As far as I am concern, these has nothing to do with the hardware, the box or the box hardware/software stability. The seller merely provided assistance in obtaining the apps. The installation is done 100% by the user themselves.

As for the 5 star ratings, I think the numbers alone tell its story.
1289 - 5 Star reviews compared to just 6 for 1-star review.
Even 4 star count are significantly low compared to the 5 star count.
It certainly does say a lot from this statistic alone.

Alright maybe to some says statistics tells nuts, lets then scrutinize the feedback.
One common theme when reading through the feedbacks is the RESOURCEFULNESS of the seller.
Phrases like
- Very helpful to explain
- fast response in chat
- packaging the best
- generally very helpful seller

Apart from that, another common thing I notice is that there are quite a number of REPEAT CUSTOMERS. Customers who announces they are buying for the second or third time, either for themselves or for friends or neighbors.

There are also a few customers who are SERIAL BUYERS. Most likely people making some profit helping others to get and install their very first android box.

There was one 5 star review though that took my breath away.
The buyer mentioned his IR remote controller was acting up after numerous drop to the floor in the first week. He mentioned the seller sent him a new one.

Sure beats me what is going on in that order or in the chat discussions. Ultimately a buyer and seller coming to terms with an AMICABLE SOLUTION to make the sale a successful transaction resulting in a 5 star review.

Agree on what you mentioned on highlighted.

Putting lousy product quality aside, the issue is not resolved. That is why this thread is here.

Lousy product quality is very subjective as per each their own perception/opinion.

Here the buyer admitted dropping the IR remote numerous times and it acting weird(I'm guessing here as the buyer didn't mention specifically it didn't work). The buyer coming clean it is very much his fault.

I certainly won't bring my Samsung phone back to their service center to tell them they have lousy product because the screen couldn't survive the numerous accidental drop from my pocket pants. I am sure the Samsung personnel will snigger at me at complaining the phone survived 1 fall, so it should survive multiple falls.
Because it didn't survive multiple falls, it is a lousy product.

I know every time I see my kids fight over the PS4 - DS4 controller and dropped it, my heart skipped a beat as I can see RM200 flying out the window.

As mentioned I was in awe the buyer mentioned it in his review. The immediate word coming out from my mouth is "WOW". The next few words were "what a bloody fxxxxxx generous seller"

I do know that some other sellers in Shopee SPECIFICALLY MENTION THAT ANY REVIEW WITH 1-STAR WILL VOID ANY WARRANTY. I believe that in such sellers, they are very confident of their product or their after sales service or remedy of any after sales problem - THUS THEY WONT TOLERATE 1-STAR RATING.

As for this seller, no mention of this specific terms of transaction. Seems the seller is adamant in making sure the transaction is beneficial to both parties, thus we see the lack of low rating comments.

I rest my case, my lord

u can read more about the seller (and other sellers) here:
https://forum.lowyat.net/topic/4722095/+400

as far as i can tell, all buyers except one is happy enough.

but it's a free world - one can praise or one can condemn - even in a public forum.

anyway, i think enuf said!

I have been following this thread when it started, it seems to me the thread starter has made a some modifications to his first post.
As I clearly remember the word "IRREGULAR HOUSE POWER SUPPLY" being mentioned in the first post but couldn't find it today.

Today, it just struck me that it could really be a Lightning affected fault as the incident was reported in April.
Did a quick Google on "Lightning Season in Malaysia".. and returned this
https://www.thestar.com.my/news/nation/2018...safety-measures

"He said the most intense period for thunderstorms are from March to May, and from September to November."

The lightning doesn't have to strike near our house, even a lightning happened 2km away can have severe repercussions.
I remember some 18 years ago, Lightning strike very close, my whole electrical system blink, and next I know my Printer fried but my CPU is intact. VERY ODD, but true. Obviously when sending it back for warranty claim, I didn't divuldge what happened. Two times it happened, and both times I never bother to go back to claim my printer back. Just buy a new one.

Then the time of ADSL modem, and BELKIN Surge arrestors - If we need to claim warranty, we need to sign off exactly the place, time and date the fault happened. It does explain a lot why Electronic products does not cover lightning caused damages and always the reminder to unplug the telephone line to adsl modems during a thundersorm.

Not accusing anybody of anything, just contributing to discussions. No hard feelings okay.

No idea what some of you whiteknights are saying. Checked with other tvbox seller, confirm adapter spoiled. Asked me to buy from him and he will easily replace one for me.

And some of you still defending your China's linglang hero, which is funny. meh still wants to nego with him.. resending back to China for evaluation?

So yes, this thread stays. He is still selling defective tvbox package overall.

Hello, first post where got edit. "irregular home voltage" on my 3rd post.

Lol... So did you managed to get your sirim approved with warranty adapter? 😆

How's the box performance so far?🤔

Hi linglang's follower, performance very good. At least no need to send back to China, your hero's home country.

Lol.... You must be a real dumbfuck to assume I'm his follower or his supporter

All the best to your box

Same same.

You use it for almost a whole month before the box have issues and you claim they sell defective unit.
Pretty sure they tested it first before sending it out to you and you actually received it in working condition but you still claim they sell defective goods...

They even willing to send you adapter and only asked you to bear postage fee, you end up buying new adapter anyway which might actually cost you more...

Seriously cannot brain this, I would love to see the conversation you have with the seller, if he reply rudely or curse you out then I can understand the rant.

Not defending anyone, I myself only buy from local sellers if I have the option, it's just that this thread sounds unfair to the seller.

Can you read the whole story or not? Dont just pick up one part of the story and quote la. You just defended him because you just pick out your "favorite part" and ignore the rest of the story.

Unless you are member of consumer tribunal, then i ll share my conversation. I m sharing my experience with him, I dont need to prove to anyone here because most of you are defender of your China's IPTV hero linglang.

I suggest you read back what you wrote on your opening post.
A lot of contradiction to what you replied to others.

For example, you bought at the end of March, reach your doorstep early April then suddenly reply to people unable to load, on and off from March until it doesn't work anymore when you know for yourself it is the adapter problem.
Yes, it's wear and tear item, it's not even proprietary, it's like when your phone charger doesn't work anymore, you don't go and claim warranty for that, you buy a new charger that is available everywhere.

The box itself is like below RM110, I bet you can easily buy 20 unit of it if you want, then a RM10-20 adapter definitely won't be a problem.
I would understand if the adapter is like over RM100 in itself then it's worth making a fuss opting for a warranty claim.

You refused the seller solution, I'm pretty sure they have their own SOP that they need to follow when dealing with situation like yours.
You refused to share the way he treated you, for all we know you're the one being rude to him.
At this rate, we won't even know what's the truth.

In the end, it's your choice to decide how you want to live your life, you have your own opinion, others have theirs.
You're free to voice yours, some would agree, some won't.
Thank you for sharing, how it would affect you or the seller is for the readers to decide.

lol, let me just bold your post so readers can read you are just another typical defender trying to make yourself smart when you are not. Who has zero comprehension skills and no substance other than based on your feeling.

The adapter that comes in the tvbox spoilt and you dont claim from seller yet you are asking buyer to buy outside when usage is barely 1 month. You must be dumb as hell.

So, the conclusion you asking readers as buyers here to suck it up and forget about linglang selling you tvbox with spoilt adapters or follow his instruction to send back to China to his evaluation, yet he still do not confirm he will resend you a new one.

Brilliant choice!

You yourself mentioned that it's working well until May, whatever happens in between only you yourself know.
You think they have a way to know that your adapter specifically will fail after a month and still send it to you?

That's why to avoid this, buy in physical store near you.
It's always the risk for the buyer when buying online if anything happens to it few months or even years of using it.
In this case any seller even local will ask you to send back for evaluation.

It's electronics, some parts will bound to fail over time, it's just that no one knows when, you basically got the short end of the stick here.

1) i have millions reason to counter your silly post and silly reasoning but its just wasting time.
2) agree to buy locally and not waste time with this linglang fella.
3) barely 1 month and adapter failed, if you can accept, im happy for you. Ask anyone here willing to accept it.

Bumping thread is my purpose. Tq.

again , SIRIM certified unit doesnt prove anything . it only prove that the device won't cause u some serious disease etc ... the WIFI unit is good to use etc.... it just simply ntg ...

i saw so many naive buyer go buy Evpads becoz of MCMC and SIRIM approved ? hahahahahahhahahahahha...

they simply failed to understand wat does MCMC and SIRIM approved mean.

ur simply a stubborn buyer. u should know the risk of buying frm oversea seller. and come here rant bcoz of a faulty adapter ? come on , just go MR. DIY and buy a new 1 will do ... around RM10 perhaps ?

if ur demanding so high quality product , non of the TVbox in the market can confirm to work for more than1yr or 1month, they can give u warranty bcoz they charge u at a very high price ... buy at ur own risk ... somemore this is only an adapter faulty and u cant accept it ?

This post has been edited by boxer07: Oct 8 2019, 11:17 AM

So only your opinion is the right one.

Anyone else who disagree with you will be labeled and called names?

Good going sir..

You are saying buyer should suck up with faulty adapter because they buy online. Ok.

Any buyer here agree with him, please post here to support him.

When majority here asking me to suck it up and do things on the contrary, of coz I call them names. Dont forget, I m victim and i share my purchase story here when majority pretend to be smart alec.

If someone call you a duck, ofcourse you refute them and think they are crazy.

But if the "majority" call you a duck, maybe you have to take a good look in the mirror....

Here you "think" you are the victim, but since you share the story, others are allowed to have their own opinions, and just cause they dont agree with you, it seems childish to start disparaging them.

As for me, I would not hesitate to buy for the seller if I ever need somehting from him..... thats my opinion after reading thru the thread. Feel free to call me names.

Dude if u going to buy things from China u should better know that warranty is almost none existence.

If it were to broke down within Shopee guarantee period u may still have chance to ask for refund (full refund if u lucky).
Lazada better atleast 2 weeks.

No u should not suck it up. If u want to fight for your rights please lodge a report to KPDNHEP and see how it goes.

The problem here is actually CHINA seller because the shipping fee itself already costs quite high.
If u bought from local seller they might replace the adapter for u.


But then again iinm most manufacturer might not give warranty for accessories even Samsung only warranty their phone charges for 6 months isnt it? Correct me if im wrong.


I saw earlier some commotion about mentioning of irregular power supply and possibly lightning strike but i wont comment about that..ima only comment about the seller/product.

Sure no problem. It's your money anyways.

No commotion, the irregular supply or lighting strike is totally non existent. All my electronics no issue except this. What triggers me is that linglang immediately recommend me buy new adapter and current adapter not part of warranty. Barely 1 month use, adapter already broken and he keep giving excuses and ask me buy new one. What do u feel if you are end user? That's why this thread is here in first place.

As i mentioned, the problem its CHINA seller where courier fees is high so even if its the tvbox that is faulty they probably will not even provide warranty for u let alone an adapter.

U will have better luck with local seller, or thru Lazada.

want cheap = buy china
want warranty = buy local

simple as that.

wat he/she want is just his/her consumer right . he/she thinks that the seller should & must replace for him/her should the product faulty....

he/she should buy from china seller in the first place .. but what to do , he/she want the cheaper price and yet demand this and that . maybe he/she never sell things online before and thats why he/she wont understand .

1. I believe TS did survey before purchase. At the end you choose the cheapest one with limited hardware power. Than you shouldnt slap your own mouth by saying it's lousy product as per post #14

2. IPTV with free to view app is not stable anywhere, with a lot of ads and also heavily depends on your network stability. You shouldnt complaint about this also.

3. Now is year 2019, i believe most of the people should already have enough experience to buy online. If warranty is your concern, dont buy from oversea. I think this is basic knowledge for online buyer.

4. Yes linglang the seller is wrong. Because seller didnt state clearly about the warranty claim. Seller should learn from mobile device seller, and state clearly that warranty claim is just simply help you to send back to China. But seller is not wrong at all, most of the electric product didnt give warranty to adapter also.

5. By the way, no one defending China IPTV la bro, the fact is all IPTV box no matter what brand, also come from China bro. EVPAD , LONGTV those branded here in Malaysia also is China Set. Just do some branding , SIRIM & provide stable APP saja.

To share you my experience. I research and study alot online and bought TX6 (at least not the cheapest in price and hardware at Lazada from Local seller), is good and working great. But i understand the meaning of FREE APP so i didnt complaint about the stability of viewing experience nor the skin of start up.

Within a week i purchase EvPad (from shopee) and happy until now.

Dont get me wrong, Tx is still a great device if you know how to play around and use the right app.

If you are interested, i can sell you my Tx6.

i do sell online and i do exchange for faulty part. Then again, when problem is not with you, everyone has loud mouth on the issue.

Agree with all your posts except this. Cheapest means expect lousy reliability? you buy proton saga expect it to break down on first month? Even for cheapest electronic also, seller have some responsibility to replace if its spoil.

When speak of this again, i now suspect seller well aware of this adapter issue on his tx5. Anyhow, already moved on. General buyers should read & understand useful discussion here.

yes, you buy saga, you expect the power windows to cease functioning earlier than other brands

Selectt Thanks for the heads up. Planning to buy a TX3 from linglang.my tonight. Will update you on my experience with him.