https://shopee.com.my/product/84962295/1428348152

I have purchased a unit of TX3 Mini from linglang.my from Shopee on 31st March 2019. Received the goods on early April. It works good and seller (linglang.my) willing to answer questions on the tvbox. Everything was good until May 2019 where the tvbox having issue to load up. I suspected the power adapter issue and i asked seller to warranty. Seller linglang.my say power adapter not in warranty. Seller even dare to ask me to buy new adapter from them. I checked linglang's tvbox page, there is nowhere stated power adapter not in warranty.

Seller then ask me to resend the unit and package to China which cost RM13-20 and STILL subject to their evaluation if they are going to replace if this is non-human damages which is ridiculous. How they even prove this is non-human damages? The product is not even one month and it is already failed to work. I did not pursue to send the box to China, since it is working until today, it failed to start up. After series of negotiation, seller willing to resend a new power adapter and asked me to pay the postage fee which i refused. I go even further by saying pressing that if they dont send me new adapter, i ll spread the news that linglang.my is selling defective goods and giving tons of excuses and wasting time for negotiation.

Please bare in mind the product is not even 1 year in use, already broken down more than 20 times.




You have been warned on seller linglang.my at shopee. Think twice before you buy from linglang.my.

If anyone has contact of linglang.my, ask him to come in here and debate with me since he is already stopped replying my message.

as of now, i think even the tvbox has stopped working, not the power adapter. Beware for those that buys from linglang.my.

https://shopee.com.my/shop/84962295/

Let me reply line by line to explain my situation.
[1]He already first denying that adapter is not part of warranty and is wear and tear part. None of his page stated that. He then suggested to buy another adapter from him, blaming "irregular home voltage". Seems he already know it was adapter problem. The item is just 1 month old.. I have so many China electronic product, this unit cant even last more than 1 month, blame "irregular home voltage."

[2]This is not without numerous negotiation to get him agree to resend the entire package back to China yet still under his evaluation whether he will resend new unit. To me at this point, it is already sounds ridiculous. He wants to see this as threat, I say this is my right to make everyone aware that customer is buying a lousy quality product from him. Barely 1 month old ownership, need to send back to China?

[3] Nope. Did not offer for repair, only check and if found damaged by irregular home voltage, he will not do anything.

[4] Yes, i refused to bear the shipping.

At this point of time, I think the tvbox is already dead as I observe the light just went off using the original adapter. If you want to be in my situation, please go ahead and buy from him.

This post has been edited by Selectt: Sep 2 2019, 03:45 AM

Tvbox unable to load, on and off from March until now. Now, totally do not work.

This post has been edited by Selectt: Sep 2 2019, 03:47 AM

Thats my choice being fickle or not. Nobody likes a product that failed to work after 1 month of ownership, having intermittent bootup issue and time wasted for negotiation.
I ll get another seller to check on it. As of now, it doesnt work at all. Since he doesnt respond due to the "threat" which I clearly mentioned I did not wish to do this. Thats the way he wanted it, so be it. What I can confirm is, he is selling lousy quality product. Whether you consider he is irresponsible seller, thats up to you. I m here to tell my experience.

Lesson learnt, buy tvbox from local reseller, if can buy SIRIM certified unit. This will cut so much bullshit in between.

Disagree. certainly up to me on what i want to do. As I said I m here to tell my experience with linglang. Whether you all readers want to buy from him, go ahead.

Agree on what you mentioned on highlighted.

Putting lousy product quality aside, the issue is not resolved. That is why this thread is here.

No idea what some of you whiteknights are saying. Checked with other tvbox seller, confirm adapter spoiled. Asked me to buy from him and he will easily replace one for me.

And some of you still defending your China's linglang hero, which is funny. meh still wants to nego with him.. resending back to China for evaluation?

So yes, this thread stays. He is still selling defective tvbox package overall.

Hello, first post where got edit. "irregular home voltage" on my 3rd post.

Hi linglang's follower, performance very good. At least no need to send back to China, your hero's home country.

Same same.

Can you read the whole story or not? Dont just pick up one part of the story and quote la. You just defended him because you just pick out your "favorite part" and ignore the rest of the story.

Unless you are member of consumer tribunal, then i ll share my conversation. I m sharing my experience with him, I dont need to prove to anyone here because most of you are defender of your China's IPTV hero linglang.

lol, let me just bold your post so readers can read you are just another typical defender trying to make yourself smart when you are not. Who has zero comprehension skills and no substance other than based on your feeling.

The adapter that comes in the tvbox spoilt and you dont claim from seller yet you are asking buyer to buy outside when usage is barely 1 month. You must be dumb as hell.

So, the conclusion you asking readers as buyers here to suck it up and forget about linglang selling you tvbox with spoilt adapters or follow his instruction to send back to China to his evaluation, yet he still do not confirm he will resend you a new one.

Brilliant choice!

1) i have millions reason to counter your silly post and silly reasoning but its just wasting time.
2) agree to buy locally and not waste time with this linglang fella.
3) barely 1 month and adapter failed, if you can accept, im happy for you. Ask anyone here willing to accept it.

Bumping thread is my purpose. Tq.

You are saying buyer should suck up with faulty adapter because they buy online. Ok.

Any buyer here agree with him, please post here to support him.

When majority here asking me to suck it up and do things on the contrary, of coz I call them names. Dont forget, I m victim and i share my purchase story here when majority pretend to be smart alec.

Sure no problem. It's your money anyways.

No commotion, the irregular supply or lighting strike is totally non existent. All my electronics no issue except this. What triggers me is that linglang immediately recommend me buy new adapter and current adapter not part of warranty. Barely 1 month use, adapter already broken and he keep giving excuses and ask me buy new one. What do u feel if you are end user? That's why this thread is here in first place.

i do sell online and i do exchange for faulty part. Then again, when problem is not with you, everyone has loud mouth on the issue.

Agree with all your posts except this. Cheapest means expect lousy reliability? you buy proton saga expect it to break down on first month? Even for cheapest electronic also, seller have some responsibility to replace if its spoil.

When speak of this again, i now suspect seller well aware of this adapter issue on his tx5. Anyhow, already moved on. General buyers should read & understand useful discussion here.