Oh is it. I need to check its item rating again, and the shop rating as a whole just to be sure.

From what I read of your experience, the seller has been very accommodating and willing to engage until an amicable solution for both parties.

Sadly I conclude from your grouses, the amicable solution did not come about - when you make that threat...

" I go even further by saying pressing that if they dont send me new adapter, i ll spread the news that linglang.my is selling defective goods and giving tons of excuses and wasting time for negotiation."

Offered to check the box and repair, if you send the box back at your cost - not acceptable to you.

Later, offered to send a free adapter to you at your cost - also not acceptable for you.

Anyway, thanks for the heads up. I will check on the shop rating as a whole and think twice before I buy.





PS :- I have spoken to the seller some weeks back, he has been very supportive and accommodating with my numerous queries, but I still haven't bought from the seller as I was waiting for new Tx3 update after the seller explained the latest market news about AstroGo. Seller says willing to write to me when the new Tx3 is available.

https://shopee.com.my/product/84962295/1428348152

So, I have a chance to really scrutinize the customers rating and feedback.
After thinking twice and what is available for me to read, my thoughts is that, this seller is a genuine exemplary seller. I am not being biased or whatnot, just purely reading what others have to say.

Most if not all the low rating comments has no credence due to the lack of relevant feedback in their review.
Most almost seems to be unaware of what they are buying into, probably thinking by paying RM100+, it will fully and completely substitute paying monthly subscription to unify or Astro in every sense.

The seller is straight up selling a android box with stock apps only - basically he is selling a hardware which many consider the best entry level android box for its price, capability and stability. In another thread, comments being made that even streaming 24 hours continuously with this box with no untoward problems or over heating incident.

The low rating complaints were mostly connection issues, or non useable streaming apps with dead feed. As far as I am concern, these has nothing to do with the hardware, the box or the box hardware/software stability. The seller merely provided assistance in obtaining the apps. The installation is done 100% by the user themselves.

As for the 5 star ratings, I think the numbers alone tell its story.
1289 - 5 Star reviews compared to just 6 for 1-star review.
Even 4 star count are significantly low compared to the 5 star count.
It certainly does say a lot from this statistic alone.

Alright maybe to some says statistics tells nuts, lets then scrutinize the feedback.
One common theme when reading through the feedbacks is the RESOURCEFULNESS of the seller.
Phrases like
- Very helpful to explain
- fast response in chat
- packaging the best
- generally very helpful seller

Apart from that, another common thing I notice is that there are quite a number of REPEAT CUSTOMERS. Customers who announces they are buying for the second or third time, either for themselves or for friends or neighbors.

There are also a few customers who are SERIAL BUYERS. Most likely people making some profit helping others to get and install their very first android box.

There was one 5 star review though that took my breath away.
The buyer mentioned his IR remote controller was acting up after numerous drop to the floor in the first week. He mentioned the seller sent him a new one.

Sure beats me what is going on in that order or in the chat discussions. Ultimately a buyer and seller coming to terms with an AMICABLE SOLUTION to make the sale a successful transaction resulting in a 5 star review.

Lousy product quality is very subjective as per each their own perception/opinion.

Here the buyer admitted dropping the IR remote numerous times and it acting weird(I'm guessing here as the buyer didn't mention specifically it didn't work). The buyer coming clean it is very much his fault.

I certainly won't bring my Samsung phone back to their service center to tell them they have lousy product because the screen couldn't survive the numerous accidental drop from my pocket pants. I am sure the Samsung personnel will snigger at me at complaining the phone survived 1 fall, so it should survive multiple falls.
Because it didn't survive multiple falls, it is a lousy product.

I know every time I see my kids fight over the PS4 - DS4 controller and dropped it, my heart skipped a beat as I can see RM200 flying out the window.

As mentioned I was in awe the buyer mentioned it in his review. The immediate word coming out from my mouth is "WOW". The next few words were "what a bloody fxxxxxx generous seller"

I do know that some other sellers in Shopee SPECIFICALLY MENTION THAT ANY REVIEW WITH 1-STAR WILL VOID ANY WARRANTY. I believe that in such sellers, they are very confident of their product or their after sales service or remedy of any after sales problem - THUS THEY WONT TOLERATE 1-STAR RATING.

As for this seller, no mention of this specific terms of transaction. Seems the seller is adamant in making sure the transaction is beneficial to both parties, thus we see the lack of low rating comments.

I rest my case, my lord