update:

last week friday tm contacted me, briefed me about the termination process.
as long there's no outstanding bills, you are allowed to terminate. with condition that you have unifi fibre newly installed under same name.

for the upcoming bills, there will be penalty will be shown and the penalty will be waived on the following months.
so there will be 2 bills that you need to wait. for the final bill, u only have to pay the remainders between bill cycle and last few days before termination.

already returned the modem to tm point. only 20 minute process. hope that clarify.



This post has been edited by cjoenic: Sep 7 2020, 05:00 PM

they may or may not ask for the fibre installation form.
however, they will need you to provide ic photocopy, and fill in service request form for termination.

the process is not straight forward as it sounds, as it require upper management to do the checking and process the waiver.

hope they'll improve the process in the future.

unless signal reception is an issue for you, getting better antenna wont do any more good regarding the speed.

due to the nature of mobile telco tower, unifi air definitely affected by congestion, hence the speed during peak /off peak hour etc

[modem] <---signal---> [tower] <---capacity---> [internet]

can you elaborate more into the issue?
is it same device?
what device are u using?
unifi mobile on 4G which band channel?

i see. best to say, unifi air wont work well there. since youre saying unifi mobile is unusable there.

the reason the coverage map show coverage for unifi mobile there, while unifi air is not,
i believe the coverage there is on the very edge of the tower range or the tower simply werent capable to serve high speed data for unifi air.

thats why unifi mobile is 'there', just to serve calls/sms, but not good enough to serve high speed data usage.

to me, 4g/4g+ is more like a name/brand standard. id look at the lte "CAT" level.

it appears that your huawei p10 have lte cat12 (600 mbit dl 100 mbit ul),
while your 4g modem rm100 only lte cat4 i believe, as it is rated 150 mbit dl 50 mbit ul)

and of course, the rated speed does not always reflect in real world use.

the modem provided by previously was huawei b618 which support cat11 (600 dl 50 ul)

now i believe tm provide huawei b818 which is cat19, rated at 1gbit+ (cant seems to find real value on the net), surpass most modem out there.