Hi everyone,
I have Perodua Myvi 1.5 Adv which i bought Dec 2018 last year.
Few days before, got problem with starting up the car. But, yesterday it cannot start at all. Then I call the Perodua Auto Assist and they send the car to Perodua SC in Bundusan. Later, they found out it has fuel pump problem. The SA told me that the part is unavailable and need to wait at least 1month. He also told me that courtesy car is unavailable and I need to find my own solution for my transport problem.I ask them for compensation daily till my car get fix, but he told me that it is not Perodua policy to compensate customer regarding this problem. I'm puzzled. How come they treat customer like this. The car is just 6 months old and already broken! I have to pay ccm and now the car cant be use. And they didnt offer anything to help me? Did anyone encounter this kind if problem? I'm thinking of bringing this matter to Consumer Tribunal to give Perodua a leason. They have a lot of profits but didnt care about their cuatomer predicament. If anybody have similar experience can you share and advise me what to do. Tqvm

Fuel pump need 1 month to source?

Last time few years ago, I claim door rubber took 3 months.

middle AC vent another 3 months.

Hard to believe this is local car. Part availability worse than Peugeot. Eh but if want to buy magnetrap sure ready stock.

This post has been edited by dares: Jul 6 2019, 06:03 PM

Hmmm.. at least your car still running. Now i have to think whether renting car or use Grab for daily commute. And it surely cost me a lot. If Perodua thinks thia is the best way treating their customer, then they are wrong. If this case is heard in Consumer Tribunal and become sensational, what will happen? hopefully the P2 top gun do something and not burdening their customers.

For me, I'll just buy the fuel pump myself and get a mechanic to install it. No point waiting 1 month when you can pay around RM300 to solve the problem.

Time vs cost, not worth waiting 1 month.

That's why I stick to Toyota, their customer services much better, parts availability and reliable, second I usually got motorcycle as backup.

Vital kan at Facebook

Email to the branch's service manager, cc to Perodua HQ customer service.

Agree with you bro,, just only fuel pump part.. no point to waste so much time & money for waiting 1 month for Perodua claims ...

And fuel pump part are not expensive... Let say, if a gear transmission default ,, then is worth to make noise & claim them ...
And usually typically Malaysian attitude are tdk kisah ..
Or if that owner have planty of time & money .. he would spend the rest of his time to file in with consumer tribunal...

And we let see whose will get the benefit ...

did the guy didnt tell you it was stock take in HQ? i went to buy side mirror cover and mirror also next monday only then possible to order it.. not deliver on monday..

also you need to check with your insurance for courtesy car, not perodua

Tell them if a shop takes them 1 day to cook their meal and they can only eat tomorrow see if they like it or not.

Else you give them option, say you can fix it outside, still maintain their warranty with letter signed by both parties because you need to use the car. Thats the only viable win win solution. Because they stick to their 1 month or whatever time they want for 1 stupid part.

Else you say see you in tribunal or court or whatever.

Yours might just be a defective fuel pump to begin with, at least you are still in warranty. Tips for longer fuel pump life is don't let the fuel get too low, best to pump it when it still has 1/4 left. And prime the fuel pump whenever engine is cold.( For me I always wait for the fuel pump to prime before starting the car) it might make any substantial difference in modern fuel pumps but I still do it. And change fuel filter accordingly. The most common is when I see many drivers want to save money and stretch until car nearly out of gas only wanna refill. Compare that to the cost of having the fuel pump replaced

This post has been edited by SilentForever: Jul 6 2019, 11:54 PM

It seems this generation of myvi fuel pump problem is common? Seen it on the myvi lowyat group also last 2 weeks ago. Design flaw or quality drops?

GG warranty if fix by yourself... Good luck next time if really got transmission fault.

Also by repairing it yourself you are playing right into their hand - drag your claim until you give up and repair it yourself, then void your warranty as a bonus!

so after order from HQ need to wait 1 month?

Also which insurance give you courtesy car? at most they pay you loss-of-use for a limited amount of days, and that's if you are involve in an accident. Fuel pump konk is not an accident.

Cause everything to east malaysia from west malaysia gonna take too much time, they aint gonna post laju it.

My Vios they airfreight my warranty claim parts FOC.
Get it fixed wihin 1 week.

Sometimes what u pay, is the difference in aftersales service.

The SM told me the price ia around RM 700 for the fuel pump and RM100 for gasket. And I dont want the warranty to be void. There's a lot of part out there but I dont think RM300 is an original one. Bit anyway good suggestion if i cant wait any longer than this will me my plan B.

That's not the customer's problem. It is the service center's responsibility to make sure they have ample stock, and the manufacturer's responsibiility to ensure spare parts are distributed in a timely manner.

They're not shipping parts from Europe....it's not acceptable for a local car to take month(s) to get parts. Even for east Malaysia....a week or two still OK, a month is too much.

my perodua salesman once told me to refuel once it reach 1/4 of the reading and i followed. I suspect maybe it is cause by the auto idle function. the engine keep stop and run during traffic jam. Its really annoying and i managed to turn it off recently before this incident happen.Just my opinion. But i think this only exxagerate the fuel pump that is already defective from the beginning

They said the warranty will void. BTW i have experience bringing my previous case to Tribunal and I won all 3 of them. Actually all companies dont want their image to be tarnished. I'm sure big company like Perodua wont let this case be tried in any court. This could bring bad image to them. Its only cost RM5 to file a report. I decide to claim RM80 each day I cant use my car.Cases before this, they usually settle ny claims before the hearing commence.

Cheap brand where got courtesy car one? Even Mercedes A class also don't have. Only E class and above have.