Hi everyone,
I have Perodua Myvi 1.5 Adv which i bought Dec 2018 last year.
Few days before, got problem with starting up the car. But, yesterday it cannot start at all. Then I call the Perodua Auto Assist and they send the car to Perodua SC in Bundusan. Later, they found out it has fuel pump problem. The SA told me that the part is unavailable and need to wait at least 1month. He also told me that courtesy car is unavailable and I need to find my own solution for my transport problem.I ask them for compensation daily till my car get fix, but he told me that it is not Perodua policy to compensate customer regarding this problem. I'm puzzled. How come they treat customer like this. The car is just 6 months old and already broken! I have to pay ccm and now the car cant be use. And they didnt offer anything to help me? Did anyone encounter this kind if problem? I'm thinking of bringing this matter to Consumer Tribunal to give Perodua a leason. They have a lot of profits but didnt care about their cuatomer predicament. If anybody have similar experience can you share and advise me what to do. Tqvm

Hmmm.. at least your car still running. Now i have to think whether renting car or use Grab for daily commute. And it surely cost me a lot. If Perodua thinks thia is the best way treating their customer, then they are wrong. If this case is heard in Consumer Tribunal and become sensational, what will happen? hopefully the P2 top gun do something and not burdening their customers.

The SM told me the price ia around RM 700 for the fuel pump and RM100 for gasket. And I dont want the warranty to be void. There's a lot of part out there but I dont think RM300 is an original one. Bit anyway good suggestion if i cant wait any longer than this will me my plan B.

my perodua salesman once told me to refuel once it reach 1/4 of the reading and i followed. I suspect maybe it is cause by the auto idle function. the engine keep stop and run during traffic jam. Its really annoying and i managed to turn it off recently before this incident happen.Just my opinion. But i think this only exxagerate the fuel pump that is already defective from the beginning

They said the warranty will void. BTW i have experience bringing my previous case to Tribunal and I won all 3 of them. Actually all companies dont want their image to be tarnished. I'm sure big company like Perodua wont let this case be tried in any court. This could bring bad image to them. Its only cost RM5 to file a report. I decide to claim RM80 each day I cant use my car.Cases before this, they usually settle ny claims before the hearing commence.