Called CS about the cashback limit issue & after checking with his senior, he told me that this is due to my statement which falls on 1st of the month therefore the cashback limit will follow the new T&C.

Told him that "friends" were told that PBB is aware of this issue & will rectify the missing cashback & the CS was surprised.

In the end, he said he'll appeal to the mgmt for me. Sigh.

Yea, I told him it makes no sense that they're giving me the old cashback rate but implement me new cashback limit. He agreed but he said that he's just passing the message he received from his "officer' which I assumed was his senior.

Anyway, will keep a look out for any backdated cashback & see how it goes.

Just checked statement today. Got RM30 CB instead of RM38 for my PBVS card.

Called CS to enquire and to inform that all my transactions are in Sept and they cannot retrospectively apply their new TNC to my previous transactions. CS say will appeal to management and usually within 1 week, the results should appear in the statement. To call them back after 1 week if there is no changes.

My suggestion for everyone is to call CS and make sure they are aware of your situation. If not, they might just try to pull a fast one on those who are not up to date.

good to know you got it back. my statement is 8th... only RM2 short cause i didnt "max" out. lazy to call la. but feels like they should honour all customers not just those who called. imagine the non-forum people.

but yes, i can support the theory of %CB is old % which is 6% or 5% but the cap is new cap... someone didnt think it through

Most users probably won't bother to call them up, hence can save some money for them LOL. Mine the CS told me cannot wadafaq... but it was via email la, told him/her to escalate to next level. Lets see how it goes... if still cannot then need to call up.

Just an update on the dispute of cash back for Visa Signature card. PBB had credit back the balance of RM8.00 into my account (11 Oct 2022, Cash Back Bonus).

me too gotten the RM8  for VS+ RM10 QM.

Same day as u.. but, CS didnt put me on hold, but, is very "fierce" type said will submit request for 1 time approval.

strange, i never get busy for >5 mins at any hours.

603-21768118 > #1 > #8 > reach human to pickup

Sometimes I will call PBB VI hotline too at 03-2176 8188 but I feel it has no difference with the VS hotline.

OT: MBB Premier hotline is the best, calls will be picked up immediately after a ring. Hardly more than two rings.

Technically, PBB is wrong.

Logically, one cannot apply the new tnc (cashback % and capping) to transactions before the effective date. It is common sense.

Actually to me, common sense is cashback % follows transaction date and capping follows payout date.

Emailed PB yesterday regarding the new cashback cap. Here's their reply.

Hope i get the RM10 cashback.

Given the blowback on this issue, PB should have standardise the statements' end date to end-of-month, like FD and loan.
So much harder to handle when everyone's date is different. What if a person's statement is registered to beginning of the month? It'll be very annoying.   

Statement out 23/10.
CASH BACK BONUS 20.00CR

even all i use before 1st Oct

Continue use as convert 0%.
By the way, this month my birthday month too 

u just email them? what u write? 

Nike.. local currency.. luckily chargeback after 1 week+.. i wonder was it due to the ipay88 security issue cos i did use the card on zcity before..

#MeToo

Many overlapped visa campaigns and I tried not to mix them up. Shouldn't have SMS this one.

I also received the reward RM38 for ewallet topup campaign 688.
=========!!!!!!
But haven't received RM50 cashback  for Weekend Spending 20% campaign. I still remember the time i performed payment,  no OTP was sent to me, it just directly approve (although not saved card).
How about you guys?