i got the same reply from Yoong, is ur CS who replying is also Yoong?

Today Ying reply email said cant accede to my request to credit back RM15 cashback, I just send another email to their complaint unit (customerservice@publicbank.com.my) as formal complaint this round..

Today suddenly receive email from PBB on the revised card feature on PIB cards..maybe receive too much complain hence need to blast out the revision to “remind”

I think they can't use this as excuse to credit the RM15 to selected cardholder. Also, not everyone eyeing on the bank announcement page daily on any new revision, hence, they still need to follow the effective date of revision. Some ppl can claim that they only saw the announcement on 30 June.

Also, bank should send sms / email to cardholder on the revision if they want to use this as excuse. I receive the blast email on last Friday 12 July on the revision... Mayb after ppl complain only they send out the revision notice via email. I use to have a colleague who didnt really look at the statement, and after 1 month the feature revision, she only realise the changes and call up to PBB to ask why the cashback reduce.. as I know, PBB really credit back the cashback to her after she complain that she didnt receive any notification on the revised cashback. But, that;s a gesture of her loyalty support.

u're lucky enough to get good officer who entertain ur request. Did u jot down their name?

After they reject me with the standard reply, I shoot an official complaint to their complaint unit with the fact that txn made prior to 1 July are still within 21 days notice with old card feature irregardless of the statement date. Also, I told them they have selectively credit the RM15 to some cardholders who appeal earlier, immediately the same day the CS who reject me via email call me in the late evening n said my case is pending mgmt review and I receive the RM15 next day.

I think after the email shoot to complaint unit team, they might have receive instructions that whoever call up just do manual crediting.

customerservice@publicbank.com.my

did u jot down the name of the CS?

can be after


finally the FAQ give better illustration, and it is same as AEON... minimum spending can be cumulative of 30 days before + after access.

ewallet no cashback for VS

last week i called up, no mentioned anything just said will submit recommendation to mgmt for review which take 3 working days and will be reflected in next statement.

But, i check is instant credited.

CS: Melissa.

I always get excluded, that’s the only cards I have with PBB

add on SC Jumpstart debit card > no fee..

look like the minimum spend date is important as well.. i did the Insurance transaction on 1st of the month, but, fulfill RM1k spending later in the month, but, got nothing...

missed 3 months cashback..

but now is the other way round, min spend also need to be earlier...

i.e.

Case 1 > Insurance on 1 Sep, Min Spend 1k on 4 Sep
Case 2 > Insurance on 2 Sep, min spend 1k on 3 Sep

Case 2 will get the cashback instead of case 1..

This post has been edited by mamamia: Sep 30 2024, 01:49 PM

ooo, i thought u said min spend can take time to fulfill as quoted above.

ya, coz u said someone mentioned, thought is based on someone experience sharing in the thread..

Anyway, now we need to know it is not...

If purchase online 1000 and convert to flexipay, still can get 3% cashback?

i feel everyone will be receiving that... weird that it is coming from marketing email...

only BT from other bank, not within PBB

look like i need to keep trying.. called on Monday, rejected n not even wan to submit request.. said they no longer can submit request..