Hi,

We did a booking for a family trip to Aussie. However one of my family member's visa was rejected.

1. can we get refund from AA?
2. Possible to change destination?
3. Possible to change name (for that guy who can't make it)?


thanks

update of the situation

allow me to vent my frustration here.

ppl going:

me, wife, son

Father/mother

Visa rejected(VR)/Son


initially my family wanted to go Spain for holiday. somehow along the line VR got involve and we thought ok, since our son have a company for vacation. rope in father/mother as well.

due to budget and his son wanted to see snow, ok lets go sydney(despite the fact my wife been to sydney before).

no one knows she been to aussie and was deported before( she is in law and don't ask about her husband-complicated).

so now, the kid will not go without the mom. 2 ticket burn and my kid will go alone. and for fuck sake we originally did not want to go sydney and no we do not want to see snow.

so yes its a really frustrating situation

This post has been edited by bengang14: Jun 5 2019, 08:21 AM

If the fault is not from AirAsia’s side, refund will be hard.
I don’t think you can refund or change destination.

Definitely cannot change name

Refund is hard.

If refund also you get back 50% only. Not full.

Ada hutang ptptn la tuuu... Sapa suruh tak bayar..

AA MO is to wait for things like this to get free mulah. offer cheaper tickets 1 year in advance in the hopes some cannot go and charge fees for changes/no show

why reject? apply again

Bengang tak?

crap. guess i am at dead end now


went to their website. seems like they will only refund airport tax

not ptptn
all of us are ok. except one. she did not tell us she had some "history" in aussie 10 years back. she naively thought all is forgotten. which really pisses us off.
will try to appeal. but counting out options now

This post has been edited by bengang14: Jun 5 2019, 07:30 AM

un fortunately so. difference in flight for the whole family was around 2k plus..anyway what's done is done. probably lose 4k now

Ask her to refund u instead of AA.

Why not just go to aussie minue the one person then schedule another vacay later lorh.. since u r lksing money anyway why not make it count..

Might seems selfish though

Just dump that family member... why waste the tickets for others?

Cannot refund la coz its not their fault u didnt get the visa ..the fella that failed should stay at home

Sudah mau pergi ah? Cannot appeal 1 ah? Better ask for more detail reason of reject. Else we cant help much here. But most probably ticket GG 1 la...

Go ahead with the trip, leave her behind lah.
Not selfish at all coz who made this thing happen.
Then claim back the airport tax for the one that didnt go.

Next time, apply visa first before booking flights and hotels.

If you book 100 tickets, 1 rejected, you wanna refund back 100 tickets is it?... Kick that person outlah

Inb4 Blacklist person = TS girlfriend.

Since she's an adult, just leave her here.

In normal circumstances, u only eligible for refund under 2 conditions.

1. U book your tickets + insurance. Tnc apply
2. Your flight schedule change or disturb not by u but by AA.

Memang nama pun bengang
Ignore the girl la
She can take care of herself when u guys go for holiday

allow me to vent my frustration here.

ppl going:

me, wife, son

Father/mother

Visa rejected(VR)/Son


initially my family wanted to go Spain for holiday. somehow along the line VR got involve and we thought ok, since our son have a company for vacation. rope in father/mother as well.

due to budget and his son wanted to see snow, ok lets go sydney(despite the fact my wife been to sydney before).

no one knows she been to aussie and was deported before( she is in law and don't ask about her husband-complicated).

so now, the kid will not go without the mom. 2 ticket burn and my kid will go alone. and for fuck sake we originally did not want to go sydney and no we do not want to see snow.

so yes its a really frustrating situation

yeah i undersatnd. so...just live with it

appealing now..lets see. rejected because, she was once deported back and aussie paid for some of her meals and she/her company did not reimburse aussie gov. 10 years ago.

yeah. we took it for granted. me and my wife have never any issue with visa and traveling. parents so old so visa should be ok.

never thought the weakest link...

for sure we will be going but...like i said... aussie was never our choice.. so it more of a frustration


leaving her... but its still frustrating due to the circumstances...

Damn...your trip is just minor. Your family relationship is all messed up.

This post has been edited by goodiemangold: Jun 5 2019, 08:28 AM

but, u loosing money? is she riding for free or for 50% less?

yeah... thats why i dint bother to describe our relationship in detail

frankly.. not sure yet. she have not paid us yet.

also if this trip fails.

my airbnb need to cancel and there goes the admin fee.
crhist sake i hope i have not paid the car rental. need to check

Are u muslim?

This is more complicated with beli ticket in group, why not she pay for the burn ticket?

is that really relevant? why not u put "if", "then" argument 1st?

Who buy ticket without visa unless u know confirm can get.

If no guarantee then don’t do so.

Can appeal and cancel ticket to get back surcharges and airport taxes etc.

And no pipu take aa. Ohwaiii

Can write to appeal. Good luck.

Damn I'm confuse to read who son is which.

definitely cannot change name
definitely cannot change to other destination
and since failure to secure visa is not AA's problem, I say you can say you have zero chance of getting refund from AA

Haha... I need to read few times only can understand

There are 2 kids here

TS, Wife & Son 1 group

TS parents 1 group

The VR girl (in law) & her son 1 group

Next time sendiri buy sendiri group punya flight tickets.
I do this everytime travel in big group, because...well big group...anything can happen and hard to accomodate everyone.

And btw....sydney ada snow ke?

Refund only for airport tax.

Malaysia airport tax is not much, but overseas is.

So maybe you'll get couple hundred rm

Got...

I think a lot of ppl will do this. Buy tix 1st then only apply visa like 1 or 2 months b4 trip. Well if u r clean wont have big issue. The women should know her own history well b4 decide to go oz.

I think TS can forget bout the in law la... If her son is close to u & ur son can bring along d. My sis used to do this. Sometimes go trip ask my other sister children tag along but hav to make sure they can take care themselves also la. My sis children mostly in primary school d.

Anyway why need to cancel airbnb? Book separate house?

Damn ts, please rephrase your description. Im confused on whose son is who’s

If you bought travel insurance I think still can refund. But not full.

If you no travel insurance then too bad. Burn liao.

Air Asia is like this one. Before you press confirm and buy the ticket make sure triple check everything is correct and working. Any mistake will cost money to rectify.

Should have just labeled them Sis-in-law and nephew la, easier to understand.

I was confused too but I think it goes like this...

This post has been edited by WhatMan: Jun 5 2019, 09:19 AM

Shame on her for giving msian passport a bad name.

Yet another garbage deportee/overstayer/jump aeroplane

Queensland is like almost 2hr flight from Sydney loh

I tak boleh brain the story
At first ts macam guna first person way to talk
Bila last baca bawah like ts cakap from third person view

Apa lancau no wonder visa rejected

the chance of success in the appeal is almost zero if you have a bad history in Aus.

No idea what it means by "our son have a company". But either way, its not possible to refund. Been there, done that.

next time go anywhere other than iraq or iran need to apply visa, independence check, FBI clearance, etc

so, this story is about TS's wife cannot go aussie???

It means his son got friend, got companion aka the VR son.

yeap.

3 groups

wife old me need to drive 3-4 hours. something like that...

i really don't mind brining VR kids. problem is he might not want to go without his mom

when we booked Airbnb it was for 3 rooms. now we don't need 3 rooms and 3 rooms is so freaking expensive.

need to recalculate if it is worth it

yes like that... thanks...

yeap. my son will mengamuk now....jezzzz all for nothing... and crap i don't wanna go Aussie....

Thanks for the interpretation.

The original post barely understandable I don't know how TS visa to aus got approved on shoddy english

There’s no snow in sydney right

nope...need to drive couple of hours....

u need good english to get visa?

Kick in law out from the trip

If her son don’t want follow, then kick him as well

If your son don’t want follow, kick him as well

Hire caretaker for few days? Or ask your parents take care

Left you and wife. Honeymoon all again. Hahahaha

Read the 1st post but so confusing and yet got so many replies.

already got all my answers.... thanks a lot. closing this thread at 11am

Tips before travelling to any part of Australia, apply visa first baru purchase flight tickets just to be safe.

cannot go also AA not profit. they cannot sell your seat if you are no show

beside Australia which countries?

Thanks A LOT!!!!
That clears up all confusion

charge them accordingly what.

They wont refund.

The best they could do is provide you the credit for next purchase. But refund in cash, no way.

don't think the will even give credit.

anyway..my lost..

thanks every one