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> AirAsia Refund after booking, Due to Visa Rejected

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fabianz03
post Jun 5 2019, 07:14 AM

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From: Tāmaki Makaurau
QUOTE(bengang14 @ Jun 5 2019, 07:11 AM)
Hi,

We did a booking for a family trip to Aussie. However one of my family member's visa was rejected.

1. can we get refund from AA?
2. Possible to change destination?
3. Possible to change name (for that guy who can't make it)?
thanks
*
If the fault is not from AirAsia’s side, refund will be hard.
I don’t think you can refund or change destination.

Definitely cannot change name

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