Hi all,

Just called maxis hotlink customer service.They are currently facing some system technical issues ( i guess due to the system upgrading ). Here's a summary:

1) Monthly and weekly internet pass is affected (you are not able to perform the purchase).Only daily internet passes will work.

2) DO NOT PERFORM TOPUP MORE THAN RM60 AS CURRRENTLY THE TRANSACTION WILL NOT GO THROUGH BUT THE AMOUNT WILL STILL BE DEDUCTED FORM YOUR RESPECTIVE BANK ACCOUNT(this is what was being told by the customer service). Currently tested only RM5 will go through (any amount higher you can try at your own risk).

No timeframe given as when will it be resolved.

such a big issue they should hv come out with a notice... imagine how many ppl topup that amount and left stranded...

It's pretty frustrating ☹️ But there is nothing we can do here but to wait.

UPDATE: Purchase of weekly and monthly pass has since recovered.Hopefully topup has recovered as well.Have not tested it out yet.

Hi. What plan are you on? I am on Hotlink Fast 3.0 and not able to see RED plans with unlimited calls.

I am on the fence of porting out because of this as my monthly red plan coming to end by month end.

This post has been edited by jychow: May 18 2019, 12:52 PM

I’m on hotlink fast 3.0 , unlimited calls plans still can’t be seen. I think they removed this plan for fast 3.0

I think they have removed it.i am in hotlink fast 3.0 as well

Renewal data plan expired but still stuck in the app. (after cancel the auto-renewal)

Want to buy new monthly plan, but system said there is renewal pass active, being refused to buy a new plan.
SMS comes out something like "oppss unable to process your request, because you have monthly renewal plan still active".

Cancel again via USSD code through #100*, despite message comes out already cancel the auto renewal, still the same.

for me, my validity suddenly got extended by 1 year and RM33 was deducted when i did not request for it via the USSD. I am on the old bagus plan. I've raised a ticket with them, waiting for them to resolve this problem.

looks like i cannot renew my monthly internet passed. Its a bit expensive compare to the Red Pass which is RM60

my ookyo also affected, cannot auto renew my plan

manually pay for RM31.8 +RM1 +RM1 still in grace period

Can it be because there used to be an option to auto-renew Validity 365 before?

I remember seeing 2 options when I last subscribed to V365 - a one-time subscription and a auto-renew one.

Could you have chosen the auto-renew option the last time you did the subscription?

my validity ends only in july, if auto renewal should kick in, it shouldn't be so soon right? it was automatically renewed in May. Furthurmore the last time i checked the validity extension, it is no longer adding 365 days on top of your current validity, instead it starts on the day of purchase, so right now i am short-changed for a period of 2 months.

This post has been edited by Matrix31: Jun 14 2019, 01:21 PM

Ah ha, so that's something that you'll really have to get answers from them. Have they replied you so far?

after one month of waiting dunno what they doing their live chat did nothing to answer my case. in the end the live chat support issue me another new case id and tell me to wait