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 Hotlink Maintenance Technical Issues

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RDoe
post Jun 14 2019, 12:03 PM

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QUOTE(Matrix31 @ May 21 2019, 10:36 AM)
for me, my validity suddenly got extended by 1 year and RM33 was deducted when i did not request for it via the USSD.  I am on the old bagus plan.  I've raised a ticket with them, waiting for them to resolve this problem.
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Can it be because there used to be an option to auto-renew Validity 365 before?

I remember seeing 2 options when I last subscribed to V365 - a one-time subscription and a auto-renew one.

Could you have chosen the auto-renew option the last time you did the subscription? hmm.gif
RDoe
post Jun 14 2019, 01:47 PM

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QUOTE(Matrix31 @ Jun 14 2019, 01:20 PM)
my validity ends only in july, if auto renewal should kick in, it shouldn't be so soon right? it was automatically renewed in May.  Furthurmore the last time i checked the validity extension, it is no longer adding 365 days on top of your current validity, instead it starts on the day of purchase, so right now i am short-changed for a period of 2 months.
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Ah ha, so that's something that you'll really have to get answers from them. Have they replied you so far? mega_shok.gif



 

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