for me, my validity suddenly got extended by 1 year and RM33 was deducted when i did not request for it via the USSD. I am on the old bagus plan. I've raised a ticket with them, waiting for them to resolve this problem.

my validity ends only in july, if auto renewal should kick in, it shouldn't be so soon right? it was automatically renewed in May. Furthurmore the last time i checked the validity extension, it is no longer adding 365 days on top of your current validity, instead it starts on the day of purchase, so right now i am short-changed for a period of 2 months.

This post has been edited by Matrix31: Jun 14 2019, 01:21 PM

after one month of waiting dunno what they doing their live chat did nothing to answer my case. in the end the live chat support issue me another new case id and tell me to wait