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Hotlink Maintenance Technical Issues
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TSabc456
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 May 17 2019, 10:31 AM, updated 7y ago
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Getting Started
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Hi all,
Just called maxis hotlink customer service.They are currently facing some system technical issues ( i guess due to the system upgrading ). Here's a summary:
1) Monthly and weekly internet pass is affected (you are not able to perform the purchase).Only daily internet passes will work.
2) DO NOT PERFORM TOPUP MORE THAN RM60 AS CURRRENTLY THE TRANSACTION WILL NOT GO THROUGH BUT THE AMOUNT WILL STILL BE DEDUCTED FORM YOUR RESPECTIVE BANK ACCOUNT(this is what was being told by the customer service). Currently tested only RM5 will go through (any amount higher you can try at your own risk).
No timeframe given as when will it be resolved.
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TSabc456
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May 17 2019, 02:05 PM
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Getting Started
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QUOTE(anakMY @ May 17 2019, 11:24 AM) such a big issue they should hv come out with a notice... imagine how many ppl topup that amount and left stranded... It's pretty frustrating ☹️ But there is nothing we can do here but to wait. |
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TSabc456
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May 18 2019, 08:55 AM
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Getting Started
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QUOTE(abc456 @ May 17 2019, 02:05 PM) It's pretty frustrating ☹️ But there is nothing we can do here but to wait. UPDATE: Purchase of weekly and monthly pass has since recovered.Hopefully topup has recovered as well.Have not tested it out yet. |
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TSabc456
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May 20 2019, 03:47 PM
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Getting Started
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QUOTE(jychow @ May 18 2019, 12:52 PM) Hi. What plan are you on? I am on Hotlink Fast 3.0 and not able to see RED plans with unlimited calls. I am on the fence of porting out because of this as my monthly red plan coming to end by month end. I think they have removed it.i am in hotlink fast 3.0 as well |
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