You didn't contact them but they fix it?

I think it is not related to bank. The pop up message show before shopee app navigate us to top up screen.

your issue already fix? or, it come back again?

shopee block a new phone new account?

There is same complain in the facebook

flushing out abusers, one way or another

The first reply:
We had received a Live Chat from you recently regarding your Shopeepay top up. We are working internally with the relevant teams to get this issue resolved. Please allow us 3-5 business days to revert with an update.

After 1 day:
We are sorry for the difficulties you had. In this case, your account status is normal . Please allow us to refer to the following troubleshooting steps:

For App
-Clear cache: Me > My Account > About > Clear cache
-Please update your Apps Version to the latest one via Playstore.
-Log in and try again after complete 24 hours from now onwards ( compulsory )

shadap u bodo abuser. nobody ask u reply.

i know u abuser. period.

Impossible for this, 1000000% guarantee newbie and new phone for Shopee, if like this also block, then means it is suiciding for attracting new blood.

Do you tried everyday? Or, you just tried it after 2 weeks?

I also kena the same and their reply is exactly same like what they replied u .

Asked me to try another device and said my account is all normal..

i also lazy reply them d just let it be ..

I also can't top up shopee pay through any means including my linked bank account. I'm a long term and regular Shopee user, buy household and normal small value items every day, and one phone only. Never had an issue for years but today couldn't top up. I contacted CS and they said nothing is wrong with my account. They asked me to top up using bank account but I every method failed. I've just emailed them again and waiting for update.

Try topping up with cash at 711  -> FAIL

Don't be fooled by Shoppee. Such method doesn't work and such error is nothing related to cache. Only people yg bodoh will ask you this and that.

I can confirm that your acc is blocked or xxx by them. So they asked you do this and that but they didn't want to tell you that you get blocked. Or the CS is not known about this blocking but it was done by another team and they were not notified.

I am not the affected person but I work in customer service line and I know how to handle both.

co should not use this way to fool their clients.

if wrong, just say
if get banned, just say
if not get banned, just say

why need to hide and fool people to do all kind of BS things?

Such thing is not because of cache, ok? dont be stupid

You are right. They just fool people and thought we are bodoh

coz cheap2 lsbour

Feedback from friend who contacted shopee - it is a bug and shopee CS is asking their developer to fix it.

U mean have to report own problem to Shopee only then they will fix it?

abusers among them and will not be fixed

Which is the best way to lodge a report?

How he/she contact Shopee?

Live chat? Basically all Shopee CS from live chat and email are brainless.

I feel very uncomfortable posting here with all the arguments, but for the sake of people facing a similar situation as me:

Last update from Shopee is that it looks like there's a technical issue and they asked me to send a video showing my attempt to top up via the various methods failing. I sent the video yesterday night and they replied saying they have escalated and it may take 3-5 working days for team to revert. At no stage in the process did they ask me to confirm anything about my identity or transactions, nor did they indicate that any of my activities are suspicious. Despite my Shopee pay problem I still use Shopee for all the small grocery items, kids milk, exactly as normal but just pay directly via CC. It's not a massive problem for me but just irritating when I can't use certain Shopeepay vouchers.

At least got some notice d now .. Lol

My account kena block two weeks can’t use d .. those customer service like robot .. I do nothing suddenly like this d ..

Now see what their pattern ..