the story is like this..i doing bulk from ebay and one forumer bank in through counter to my nexg card and the process is in my transaction hystory but the fund never credited to my acc.. already called them and they tell me will call me back but WTF??? one week and no single call from them. what do i need to do right now? already go to branch but still same answer...

talk to their manager...and ugut to report/write to newspaper or TV3

hehee.. i agree wif ya

why like tat 1 .. why nowadays even bank want to tipu orang punya money... my fren money at 1 bank (HXXN LXXXG bank) also kena makan.... haih .... becareful lah everyone.. better keep the money under ur pillow ...hahah...

it happen to my fren also.. u need to call them or send them an e-mail.. my fren get his transection done after 2 weeks..

call them two times already...they said gonna call me back but a week gone....should i call again or wait one more week??

lol keep in pillow also not safe la keep in ampit la like oldies aunty wakakka

lol, please think how to solve my problem.. really buntu right now..

Sorry out of topic.

My gf's sis withdrawed RM500 from C***B***, but only 400 come out. Went to report and they told her they will investigate. Then they said its not their fault ... wht to do? Sue them over the 100 bux? report police? V can do no sh*t!

If they do this to 5% of their customer per day, they can afford to close down their investment, loan, credit card and etc departments.

But say if they r not intentional. I think its wiser to withdraw money in smaller amounts ... mayb it will lessen the percentage of this things happening.

this is why some bank officer got sue bcause 'pecah amanah',,,really don't know what happen nowadays...right now i have to refund the forumer with my own money.....because he decided to report to police if i not refund or buy his order..right now, losing my RM 344 is so much....

Maybe you should wait another few days for the transaction to clear...If still no showing of the amount of money, then you should go to AmBank branch to verify this problem..

this transaction is done a week ago...nonsense if still not clear....btw the process is already in my transaction history but no money was credited...like it just there but no money...

the transaction is from overseas?

from local malaysia PJ branch....

Then should be cleared within 2 - 3 working days... For overseas transaction usually takes 1 - 2 weeks to clear off. I advice you go to the AmBank PJ branch to clarify this problem with concrete proofs..

support freedom mol mastercard,topup from 7-11 nonid wait for ambank to to this & that

i need to go to PJ? haiz;...

it depends on how good the branch..maybe pj branch workers quite lazy or too many work to do ...if u go there ..maybe the prob still not solve .. better way u call HQ for better approach ...the best is..call their GM ..


This post has been edited by redx: Jun 24 2007, 07:24 PM

In this case I guess you have to.
Or maybe you can go to the nearest branch 1st.
report about your missing transaction.
No point in calling them to settle it, you have to go there and demand your money.
Don't forget to bring along all the necessary prove.

i just called them and they said the balance is right...the seller f***ing ambank customer officer f***ing noob...i want my RM 344...what to do right now?? f***ing ambank...stop using ambank f***ing ambank sucker....

hi ... the best way is if u dun received any call from them, write a letter to bnm. do u have the proof of it ? like documents and so on.

i deal with them before and personally helped a client complained them, two week time it was solved.

damn problematic lar this ambank.

if i dun reply back in this thread, pm me.

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Added on June 24, 2007, 4:56 pmwe can do shit. through bnm.

one of my client lost RM 2 K because of the scratch and win coupon. everyone told her it was hopeless, in two week times, i wrote some letters, and two weeks time, the company call her to collect her money.

it can be done. but u need all the document proofs.
and some guidance

This post has been edited by wingcross: Jun 24 2007, 04:56 PM

wingcross, you're a lawyer?

I am not. but everyone can do it as long they did it according to the procedure. if banks issues, refer to bnm.

in a bank or any institutions, u may go to the counter and complained, but most of the time, they will just put aside the issues. If you write a letter to BNM, the BNM rep will send a letter to their CEO asking for explanations. of course a CC will be send to you as well.

just make sure everything u submit got photocopy and make sure he sign on it as he has accepted it. Name, the acceptance date with the bank chop.

Then he wont simply simply do loo. hope it helps.

what a great idea wingcross? can u help me? what document to i need?

AmBank very bad especially with their latest invention NextG card...
eat so much of money, just for withdraw money from ATM it charge RM9.

my direct and indirect clients faced two problems before. Claims which they dun want processed until BNM inquiry them.

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Added on June 25, 2007, 4:46 pmIf NextG card is so good, and profitable to the bank, i am sure other banks would come out with different brand of cards. This is business mah.

but maybank so big also didnt do that. something is amiss.

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Added on June 25, 2007, 4:50 pmhi, can you try to go their AMbank branch again for further inquiry ? see their manager if possible. ask for a period, maybe 3 days since u call them before. Ask them for investigation results (usually no results) and tell them to refund (hopefully they dun come out with any excuses)

IF they did, ask for the excuses to print out and make sure the manager sign and chop on it even its printed and doesn't required signature bullshit. By signing on it, he know you are going tobe serious. and he will too.

then we can proceed with the BNM thing. I found the address already. hehe.


This post has been edited by wingcross: Jun 25 2007, 04:50 PM

last time happen to me.. make a call to them and never call me back..

after that i send an email to them then they call me to ask my situation..

great... my money return back to my account within 2 days as their promised to investigated..

Go to the bank, make a fuss and demand for the manager.
This is your money. Don't give up. If their manager give lame, stupid excuse, straight go to BNM. And remember, record down every excuse they give, and ask the manager to sign. Make a report to BNM, and tada. I can give u 99% the case sure solved. As long as you have a good concrete proof.

huh?..take out money got charge until rm9 one ar?..okok..now need to think before i want to use next g card..they got charge for wat somemore?

NextG is sux lar.... Better straight cancel them.

might as well change to EON BANK MOL FREEDOM unembossed mastercard prepaid credit card

the advantage? no monthly rm3 payment...

go find out more @ https://www.molfreedom.com/

any technical issue dun ask me.....i juz a NextG user which converted to this one recently...

Enjoy and remeber..customer always right!

This post has been edited by SiLVeRHybRiD: Aug 7 2007, 05:27 PM

huhu.. so.. it is not good eh to apply for this master card?

A few years ago I used my AmBank ATM to withdraw $ but was denied and also at a few more banks as the next day I was leaving for Singapore and wanted to bring along add RM for emergency purpose! The following day withdraw the RM1000 at an ATM at KL Sentral but a few weeks later recieved thier notifier letter that i had withdrawn RM1000 on 2 straight days. Filed a complaint @ AmBank branch in Bandar Baru Ampang where I bank but guess what, now more than 3 years, o reply and when I call them they said to check with branch & when I check with branch they said to check with HQ! Guess what RM1000 BURN!!!!!!!!!!!!!!!! They denied it was thier fault on thie end!

I experienced this before (in Dec 2005).
I went to the bank with an official letter requesting explanation and immediate action to clear the transaction.
After a week, i followed up with them but to no avail, i proceed to BNM.
In my report to BNM, i attached all the transactions data/documents, my earlier letter, chronology of events (time & date i called, met, discussed and whatsoever), and also estimation cost (phone calls & transportation).
Before left BNM, i prepared a hand writing cover letter with BNM endorsement (proving that i had consulted them).
I c.c. the cover note to the Managing Director and GM, Customer Service of the bank.
Surprise me, on the next day... the PA to MD called me personally and asked me to meet them for better solution.
We met up and immediately my case closed and clear as crystal. But no compensation for my call and transportation.
I double checked with BNM. Confirm! It was cleared.
u may try this.

Bank is a license "TAI E LONG"

anybody agreee?

I'm extremely disappointed with MOL Freedom's customer service. I bought and sent in the application form 2 weeks ago. The customer service person told me the processing job should be completed within 10 working days. Then on Thursday, I received a missed call from them but I wasn't at home. So I tried to call them back. Sadly, I was passed around from one person to another 4 times and in the end somebody hung me up. Imagine my frustration. Then on the next day I tried to call them again to check my application status. A guy asked for my personal details like IC, contact number, card number etc and say they'll check and call me back within that day. Again, I was disappointed when I didn't get any return calls. And wow, ever heard that customer support has weekend breaks? They do. I mean, I'm going to let them manage my money and personal information..How could i trust them in this case? I'm going to cancel my card soon..

This is how banks make money, guys. You dont wanna see their charges til they come to you. You guys ever made any TT to overseas? the recipient always received the amount lesser than you banked in. RM25 - RM32 per transaction on TT.

Write Complain Letter To 消费工会(what we call this in english? the association that help and protect customer right).. it work for sure.. They very scare those association.. when you wrote complain letter to that assiciation, that assiciation will forward wrote another complain letter to the company(bank or whatever), and request them to give you a reply within a week and provide solution as well, if not they Jia Lat!!

My previous experience is complain to Suruhan Multimedia Communication Malaysia about slow broadband services provided by small company while I cant use streamyx.. the company straight reply me very fast xD

i kena this before also, but i went to the bank and informed them about it. Bring ur atm receipt also and fill up the complaint form. i got my "unwithdrawn" money the next day.

the best is u keep the receipts and keep on bugging them non stop lo. i use nexG so far no big problems (except for the fact that u need more than rm150 in ur card balance to pump petrol )

ambank service is slow. i mail them ask them about something took them 3 days to reply. might as well go to the bank and ask them straight away.

but what to do, ambank is the only bank open on sunday at my area .

Right now the most reliable bank to me is still C***B***. no big problems with them so far. even atm card kena makan they call me 1 hour later to collect my atm card back.

This post has been edited by SnoWFisH: Dec 26 2007, 09:54 AM

wah, nowadays bank also wan scam ppl.. so where do i hv to put my money?
better buy "peti besi" for my own good..
luckily i dun use this BANK.
btw, this bank open on sunday?

yes ambank opens on sunday. as far as penang is conerned.

You have the proof of transaction. Lodge a police report?

whoa..bank nowadays also cannot be trusted

how bout u just bomb the ambank.. n im going to bomb the alliance bank..alwayz withraw money but nothin' came out..alwyz happened like dat..

Hi. I was a banker and I know what banker is really scared of. Believe me, they won't call u back, unless you do something else.

This is what you could do to AmBank, to spur them into action to investigate, and give u back the money.

1. Gather whatever evidence you have, such as your statements, or ATM slips or whatever things that you think will help your case. Make 4 photocopies of those documents. Remember, the point is not to produce useful evidence, but "appear convincing" with lots of documents.

2. Write a letter to AmBank about what has happened, and remember to threaten to COMPLAIN TO "FINANCIAL MEDIATION BUREAU (BANK NEGARA MALAYSIA)" if they don't give you the money. ALSO remember to ask them to contact you before a SPECIFIC deadline, for example 1 Nov 2008. The letter should also inform the receiver clearly that the letter is CC to AmBank HQ, AmBank Branch (Where u hold account), and AmBank Credit Card Department (Address on your card statement).

3. Make 4 copies of the letter, attached the "so called evidence" and send AmBank HQ, AmBank Branch, and AmBank Credit Card Department each a copy. Keep a copy for yourself.

4. Cut and paste the content of the letter, send an email to AmBank Customer Servic. CC to as many AmBank email address as you can get. (Remember not to include too many personal details such as a/c number in this email)

After you've done all this. Just wait, and they will call you and apologized and give u back the money. Why do all this? Because most banks received hundred of complaints like these a day, they won't care because they know most people will give up if they delay long enough. If you become aggressive, and threaten to get Bank Negara involved, they will be really really scared.

Also, I told you to CC the letters and email to so many people, because by doing this you will get higher management attention. Many high ranking managers just sit in their ivory tower and think their banks are well run, until something like what u did happened, only they will pressure lower ranking staff to investigate.

If AmBank still don't act (I doubt they have balls not to care ), complain to Financial Mediation Bureau: http://www.fmb.org.my/

Also make sure you're not the victim of a scam. Suppose I make a screenshot that says I deposited money into your account, but I didn't actually. Then when you don't get it, I demand a "refund".

Lol... now days bank also stole money .

maybe the buyer chargeback the money.

This post has been edited by junclj: Nov 8 2008, 08:58 PM

not first kes kena stolen, my teacher also kena before.