Aug 7 2007, 09:39 PM
I experienced this before (in Dec 2005).
I went to the bank with an official letter requesting explanation and immediate action to clear the transaction.
After a week, i followed up with them but to no avail, i proceed to BNM.
In my report to BNM, i attached all the transactions data/documents, my earlier letter, chronology of events (time & date i called, met, discussed and whatsoever), and also estimation cost (phone calls & transportation).
Before left BNM, i prepared a hand writing cover letter with BNM endorsement (proving that i had consulted them).
I c.c. the cover note to the Managing Director and GM, Customer Service of the bank.
Surprise me, on the next day... the PA to MD called me personally and asked me to meet them for better solution.
We met up and immediately my case closed and clear as crystal. But no compensation for my call and transportation.
I double checked with BNM. Confirm! It was cleared.
u may try this.
Ambank stole my money.., maybe??
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