Have been getting CS to check why I can't play Group Play, keep telling me I have 2 accounts logged into 2 devices whereby I've got 1 account only! Complained again, they promised to check and returned with the same answer and case closed. What's wrong with this Lazada?!

Well please dispute this with your bank if u r using CC to pay for the gift card. Please do not hold any longer since there is a timeframe for lodging the complaint - claim service not rendered/non receipt of item. Then lodge the case with KPDNHEP - anyone knows what is the contact email etc? Do it asap! Someone please share tips what/how to include in uif complaint.

This post has been edited by starry-starry: Jun 2 2019, 10:29 PM

Wow! U must be damn rich to spend that much in just one night!!

Why is this Lazada sounds like a horrible company who doesn't know how to run business.. They simply block account for no reason? And they have no intention to retention customers?

Haha.. If only that works! With a new account, I suspect they would block the account if the system detects same CC & address details. Like I can't start my team in group play till now, they don't even care but not that I give a damn anyways.


They r losing many customers 😂😂😂

Haha. . Maybe I shall give it a try.. Same mailing address OK? I ain't sure CC I've used, I remember once due to check out error, I did enter a different CC no but didn't save it under my account.

However, I still think they would use the reason of is multiple accounts detected under 1 device - have no idea how that works!

This post has been edited by starry-starry: Jun 9 2019, 12:30 AM

Wow.. That's something new, can top up wallet but can't use it for payment. Actually my case was simple, I logged in 2 accounts in one device - 1 being almost a dormant account that created ages ago which I used to buy an electrical item for my parents - using my CC but not not my hp no since item was to be delivered to parents home. Then recently I just started using Lazada again, I registered with another email address instead. I was dumb thinking I'd earn extra $$ from group play so I guess that was why I can't enjoy the group play benefit. However, I already informed them to close/deactivate the old account but I'm still unable to send out group play invitation till now. They could only offer RM10 voucher telling me they aren't sure when the problem would be resolved. 😅

From what I know u can't email them directly.. U will receive auto reply saying email not received unless u receive email update from them then u may continue to communicate with them. Based on personal experience, they could even shoot u an email claiming case closed and u have to chat with them if u have further inquiries.

This post has been edited by starry-starry: Jun 10 2019, 09:53 PM

Chat with them again, u can't email directly like I said earlier. Or get them to give u case reference no so that u can follow up with the case via live chat if u still haven't received any updates.

Yes, I don't think there r that many new master CC added every Tuesday?! 😅 anyone can comment?

This post has been edited by starry-starry: Jun 11 2019, 09:16 AM

Just realized there r vouchers to be collected from Lazada and only left vouchers for new customers & electronic items. Guess seriously need to join the telegram group 😂😂😂

Any idea Super Retailer Day vouchers will be refreshed? Didn't manage to collect some vouchers.

Same here and twice, I wonder what r they for? Topping up wallet?

Anyone can share more about this?

Type 'live agent' to chat with CS in the app then u won't chat with the robot anymore 😅

This post has been edited by starry-starry: Jul 8 2019, 11:03 PM

So anyone who got banned from Group Play ever allowed to play again? Previously I could still join group but not inviting others. Then out of sudden I received some rebates into my wallet which I wasn't sure what were they.. Chat with CS to inquire, in the end I can't join group anymore 😂😂😂

I should have diam diam, now no more next time! 😣😣😣

This post has been edited by starry-starry: Jul 9 2019, 03:22 PM

I didn't click 'collect prize' during Guess It session, does it mean Lazada won't credit the RM to me? First time winning and didn't know have to collect manually!

I wonder too, using MBB CC to make payment?

Yes, I encountered that during last sale. I couldn't check out my items due to some errors. Later the item price increased!


Don't think there's any, screenshot if necessary.

Thanks - just collected!

What la got such good deal 50% off promo code? Damn!

I only managed to save little from RM5, RM10 plus free shipping vouchers. Didn't even try to use the RM2 voucher.. Always miss out good deals from glitch!