How do I delete or disable my Lazada account? Was told to disable on account in order to enjoy Group Play but I can't seem to find any delete/disable button in the app.

Then why the hell this CS advised me to disable the account! I can't even locate the disable button, I even searched in the Help section - it states unable to delete account. So I'm permanently banned from playing Group Play or what!!! Anyone shares the same experience?

For that account I don't even use.. And I did try using it to join the group I created once but then no more since I couldn't join. Then almost a month later another account of mine suddenly violated TnC 😣

This post has been edited by starry-starry: Apr 15 2019, 09:26 PM

How long has it been? Mine since last Friday only. I already used up all the rebates but I still wanna collect some more so wanna get un-ban asap la...

Chat with CS and almost wanna cry 😅

I asked them to help me to be able to join Group Play, the CS provided me with a link and told me Group Play already ended on 27 March. 😌😌😌😌

I was still playing last week.. The CS just simply told me it was ended to end the conversation.. 😅

Deleted

This post has been edited by starry-starry: Apr 20 2019, 09:07 AM

This is horrible and Lazada even allows sellers to do this! Is it because you already returned the item and had your money refunded made them think that they have to right to reject your review? Lazada should do something for sellers who r selling fake items!

asklaz@lazada.com.my

This email updated on first page is no longer in use? Not just the customer@lazada.com.my email!

Is there a number we can call? Live chat with CS is not useful, I've used it to highlight my group play issue but yet to be resolved. They said to get back within 24-48 hours r simply bullshit! Don't even know how to follow up the problem? Every time to have repeal the same story with every CS, there were 2 or 3 CS simply told me group play already ended end of March. When I exist friends r still playing, promised to check and get back to me via email but never did!

The live chat is honestly testing my patience cuz CS provides standard answer, not helpful and lack of knowledge ie telling me Group play already ended last month from 2-3 CS..


I can't play for approximately 2 weeks already, earlier one CS said this is due to I have 2 accounts and had to disable one. Then currently I can join group but not start my own team - no solution is provided so far. What can u u?

Updates: currently I can't join other teams or create my own team after I told CS to escalate the problem. Excellent service!!!

This post has been edited by starry-starry: Apr 23 2019, 01:25 AM

If I choose to close or deactivate my account, Lazada will refund the money in my Lazada wallet right?

Oh! I meant refunding money in my wallet to my credit card or bank account. Lol will see how things go, have complained too many times I can't play group play and they r not helping to resolve the issue. Thinking to close the account and open a new one works faster..

Besides Group Play, any other ways we will receive rebate coupon? Just received one but no idea where it comes from 😅

Before I had this another account which I logged in using the same phone and they said I had to disable it. Don't want the same incident repeated but out of sudden can play the Group Play for rewards now so I'll continue with the account first.

My account can now join Group Play so I'll cancel my decision of opening a new account. Earlier was frustrated after chatting with CS millions of times but problem was not solved.

This post has been edited by starry-starry: Apr 24 2019, 02:07 PM

MEEEE!! I think mine since last week!! Don't bother to check with their CS, always not helpful and can't resolve my problem.

Happened to me during the previous sale, didn't get to use voucher collected & seller increased price in the end. Something is really wrong with Lazada.. Chat with CS but didn't get it settled.

This post has been edited by starry-starry: May 9 2019, 05:51 PM

Yes, they are! Previously I chat with them, they were not helpful and in the end they would say to inform relevant department & update via email. I even deactivated/closed my other account which I feel like so stupid listening to them. Don't bother now, although I wish I had earned more rebates which can apply to their upcoming sales. In a way, I think their competitor Shopie is doing a better job certainly.

Somehow Shopee CS responds quicker to inquiry but u r right, problems may not be resolved. Just that comparing both, reaching out to CS in Shopee is more convenient and faster respond time. The good thing I can say of Lazada is probably the way they handling return items like covering shipping fee etc. Somehow I always find Shopee offers lower price with all the vouchers etc - saying this cuz I can't start my own group play to earn more, 50 cents per day is too little. 😅 oh! I especially hate it when their CS told me group play ended in Mar, I seriously dunno they purposely said so to close case or they had no idea what was going on with Lazada!

I wonder too but currently I'm playing the games to kill time only not to earn cupcakes 😅

So those who have collected the RM100 voucher - what's the T&C? Just out of curiosity.

Damn! Just bought Lazada voucher from Boost, didn't know voucher cannot be combined with seller & Lazada voucher!!!

And thought to use d voucher I bought to top up my mobile credit instead , then found out most sellers impose extra charge on top of top up amount. Regret I bought the voucher from Boost and it's only 8% discount!

This post has been edited by starry-starry: May 16 2019, 12:42 AM

Yes, if u r the leader n only require to recruit 3 members to cash out. It's also correct to say as long as 4 members in a team then can cash out anytime. Jealous that u guys get to create your own team, I can't create one since weeks ago!