So I guess it's a standard thing vouchers bought from 3rd party ie Lazada cannot be combined with seller & lazada vouchers?! Not a frequent Lazada customer

Highlight this to CS via live chat now, hopefully they could solve your problem immediately if u have collected vouchers which u wanna use today!

Yes! RM16 discount auto updated from seller & Lazada for items I wanted to buy. When I applied RM20 voucher I bought from Boost, I couldn't combine it with RM16 (which I wish I had found out earlier). So I ended up not using the voucher cuz I got RM16 off without paying a cent and if I applied RM20 voucher, I had actually paid RM18.40 and received RM1.60 discount only 😅 learned my lesson..

Yes RM16 r two vouchers that I collected from Lazada & seller.

I wonder too! The live chat is useless, CS is lagi teruk! I can't find any number to call, if anyone knows do let us know.

How to order & reserve item without paying in Lazada? Teach me! I thought have just proceed payment right away!

What? How to join this 'special' group to receive this info? 😅 I bought this 8% Lazada voucher from Boost and realized I can't combine with seller & Lazada voucher! So how much did uhey pay for the RM10 voucher?

No wonder this forum is not so alive, there's a secret group!!!

This post has been edited by starry-starry: May 18 2019, 06:57 AM

Oh please I wish to join the group too! And am I the only dumb one to buy 8% discount Lazada voucher from Boost & only realized it couldn't be combined with seller & Lazada voucher?!

Why does this Lazada system so terrible? I can't even start my own team for group play for weeks. Earlier escalated to CS in the end was told to deactivated my other account instead. Didn't get my problem solved for long


Good for u!!! I wish I had extra money in my wallet too!!

This post has been edited by starry-starry: May 18 2019, 07:19 PM

Anyone think I'd contact CS regarding Group Play? I can't start my own group after 2 May, I thought to give it another 15 days but realized I still can't start my own team.

Previous experience was horrible, talked to several CS and many were not helpful. In the end I did get to play for a while and got my other account deactivated. But now once again.. Is it their system problem or what? I haven't played more than 15 times this month certainly! Error code 6004

Seriously don't understand why, what's this soft ban? It will be uplifted somehow? And I do see the same group of people post their own group daily (could possibly >15 times monthly) in Lowyat while my account is always banned for no reasons. Wanna earn rebates also can't! I wonder if this is the problematic account and creating a new one would be alright. Not that I want to have a dupped account , I just wanna enjoy the benefits as a normal uses!

How to contact CS in chat? Typing 'Live Chat' still? I keep getting same response 'please give of a chance I would love to help you if I could'. Is it because of today is PH and no-one is working? I thought standard response is telling u their working hours.

Thanks! Just had a 'meaningful' chat with the CS - asked something replied me with something else 😅

Anyways, has it always been 'live agent'? I remember it was live chat before, do they change it often?

No I don't , I used to have 2 accounts but 1 was deactivated early this year after I chat with CS which doesn't help at all cuz I still can't play now. It's seriously frustrating..

But wait.. Using the same account in 2 devices is not allowed? That's crazy, it makes no sense to me! What's wrong with a person holding 1 account logging into 2 devices? Not that I do that but that makes no sense!

How long has it been? This Lazada system in indeed sot! There r people I see who post almost daily inviting people to join their group, I guess prob > 15 times no problem at all! If only their system was working normally, we'd earn some rebates and combine with vouchers to buy things - although I prefer Shopee. 😅

That's horrible, I mean Lazada should revalidate the voucher even if it's cancelled by buyer - that's RM100!!! Get yourself a good reason and speak to them again, all the best!!

If it's stated change of mind is applicable, I think it's
alright to reject the item? Anyone can advise? Get the seller response that he will refund once he receives the item.

Currently I believe the only way to contact them is via the live chat which I find is pretty much useless as CS doesn't help much but being a middle person or even provide useless advice!

Don't understand much about the T&C but somehow I don't understand why u can't get your RM100 gift card amount if u paid for it & perhaps choose to buy something else. Is it that u don't want the item anymore? Maybe last resort is to reinstate the order - if possible?

This post has been edited by starry-starry: May 22 2019, 08:36 PM

😱😱😱😱😱😱😱😱

Poor u.. Anyone mind explaining why Lazada refused to reinstate Lazada gift card to buyer - whether order is canceled by seller or buyer? Understand there's a validity of 6 months but it still doesn't make sense customers don't have the right to choose/cancel what to buy!

I just find this unacceptable - don't care what the T&C written first. It's customers who pay to get the gift card, what's wrong with us cancelling the order? To me, they should reinstate value of the gift card.


I agree, it seems they r not even trying to retain their customers. Like my case - can't join/start group play for close to a month, didn't bother first but started to chat with CS on the problem later. One CS closed my case immediately on the same day without solving my problem. Then tried with another CS, told me to wait but nobody ever updated me the status. Shot them an email on the case created, received a pretty quick response by claiming multiple accounts r used in 1 device. What the xxxx! I'm very sure I only have ONE account!!

This post has been edited by starry-starry: May 28 2019, 09:42 PM

Poor thing is he's been chatting with then but still unable to get gift card reinstated!

+1

This post has been edited by starry-starry: May 30 2019, 11:49 AM

Yes, please do what the others suggest by lodging a dispute case with the bank & complain to KPDNHEP/KPDNKK instead of wasting your time with them. I hope you get your gift card revalidated soon - all the best!