Don't worry, when the item is updated on the shipping tracking, then it will extend to 15 days(If I am right, rule always change) for them to delivery.

IF, they failed to delivery within the period, order will be auto cancelled and money will back to you, or the ewallet.

Based on history, it is just they are having too many package to delivery, just give them a few days, should be solved after less package for them to be delivered.

This post has been edited by BenYeeHua: Nov 17 2019, 06:30 PM

15 Nov 2019 - 21:51
Package is on the way to Malaysia.
14 Nov 2019 - 05:42
Your package is in the process of being shipped out to NinjaVanMY.
13 Nov 2019 - 19:04
Package was received at the warehouse.
11 Nov 2019 - 21:31
Your order has been successfully verified......
11 Nov 2019 - 21:31
Thank you for shopping at Lazada! If you have not selected a payment method, please proceed to view your order in the 'To Pay' section. Otherwise, your order will be cancelled automatically after 24 hours. You will receive a notification once your order has been successfully placed.

Ninja Van works most by part time, so.

Anyways, many of them joined for this 11.11 as my shipping mostly reached at afternoon instead of night.

Elaborate please?
What if seller refused for refund?

This post has been edited by MrSpeedy: Nov 17 2019, 06:45 PM

Aiyo, learn to read la from the app/website. It's right there on the order status page.
Anyways, Lazada will auto refund after a number of days, if the delivery fails.

Oic,, anyway TQ so much for your advice..
This is my first time purchase for 11.11 sales ..
Before that never experienced before ..

In the same situation.. Seller not yet even shipped my orders but quickly 'claimed' to pack my item on 11.11 day itself 😅

Probably sellers don't even keep stock, 11-11 was the time to take orders only.

Based on policy, cancellation incoming for them within 24 hours or today, unless Lazada had extend the period from 7 days to 14 days la.

Still, some seller is just want to, well, doing promotion via Lazada platform 11.11 event, then some of the orders with promotion price being cancelled.
Don't ask me why, but some of them really just doing like this on the daily crazy flash sale, get promoted to home page and flash sale page, then buyer who lucky grabbed the stock will get cancelled in the coming days.

I guess Lazada will start adding new policy to limit these seller that abuse the promotion, because so far all they get is just normal Cancellation Rate that is acceptable and allow them to join the next promotion/event without any issues, maybe they should adding a better limitation on these kind of seller.

https://sellercenter.lazada.com.my/seller/h...ion-Policy.html

This post has been edited by BenYeeHua: Nov 18 2019, 06:57 AM

the fart are you smoking?
it clearly said 15 to 25 days.
once up they said they'll refund.
so wait.


This post has been edited by shirohamada: Nov 18 2019, 07:15 AM

normal.
in fact it's fast.
on non sale period you can expect 7 days, but this should take longer.
if you order on aliexpress that can even take 2 months.
what did you expect?

Like most people expect hari ni order semalam sampai lol

I bought the Bose Soundsport Wireless Headphones during the 11 11 sales.

WORTH IT! WAS EYEING IT FOR SUCH A LONG TIME! Did not want to buy cause its too expensive!

I just received it yesterday and its amazing! Music seems like its projecting out from your ears!

Worth every penny!

Wow, sweet.
How much u manage to grab it?

actually this is my first time 11.11 purchase. and I do expect the delivery is not fast as normal. but what I don't expect is no update from the tracking after they packed my item. the seller also no reply my chat. I expect on 18.11 my item already reach Malaysia at least.

what more worry me is that i suspect the item i bought actually from hong hong. with the current situation in HK, i wonder if there any delay.

when it says hong kong, it's really shenzen.

return and refund in lazada much more better than cheapo shopee.

how much you bought it?

in the CLEO chat, i type "live agent" or "live chat", still cannot connect to agent, how to chat with customer service?

live chat / phone call / email.