How did you make Apple Australia call you? BTW, why did they call you, Malaysia isn't quite exactly in the region on Australia....

AppleCare guys apparently are in Australia... I've spoken to a few of them.

i have the same problem...will be taking it back to VR tech.....

have problems with my Ethernet port too...a few of the pins are lose....been procastinating for quite some time....

and i think my MB suffers from discoloration as well...

now can sekali gus take the thing back.....been using my macbook for nearly 1 year now (since June 2006)...luckily i got ACPP....hehe

wei, dun scare me la, my macbook black color is coming edi u know, now u really scare me.....but i bought applecare also la..gulps

Not all though. My GF's called them before for support, and the fellow was in India (she asked, and he answered). But did a damn good job at doing the Auz accent though.. hehe

Same here
mine on the life side near usb and right side dvd rom there

presumably the guys at maccity began to panic because we made a huge fuss about both machines.. a macbook (blk) and macbook pro.. so basically they probably called up apple australia and asked them to call us..this is since they have our contact details at the shop anyways. I have a lot of faith in apple, it was seriously dented when these problems came along with cr@p service. even though i didnt have apple care, the machine was new enough that they replaced them anyways. this wound that maccity make gonna take a long time to heal. i'm not sure what the other distributors in malaysia are like as i only bought from maccity in the past.

My MB is not showing signs of any gaps, but my gf's MB does have a gap. She sent it to Apple Centre in singapore, and got it fixed in 1 day...


OFFTOPIC::
Bought both my MB and MBP from Mac Studio at Lowyat plaza... both are perfectly fine.. hrmmm.. now I am in Singapore, and the support me DAMNED good. I just called to tell them about my MB discoloration and they said they will replace it free of charge, just had to bring it to Apple centre... The guy was from Australia.. i tink Apple Singapore Customer Service is transferred to Australia.. I also requested for the Mac OS X installation disk, it costs SGD22, but I received it in 3 days! DAMN fast...

besides the gap thingy...
anyone using macbook noticed tat the macbook is not balance when its on a plain table with the lcd screen openned??

my macbook got this 'not balance' problem on the bottom right palm rest... i checked all 4 plastic turtle shape thingy at the back of the macbook... they seems fine n it's balance when the screen is closed...

anyone ??

This post has been edited by jensen_tidus: Jun 23 2007, 11:01 AM

Personally, I don't see a reason for them to panic. All they had to do is to follow the standard procedures for this kinda stuff.

Apple machines with even the most tiny of defects out of the box r to be considered as 'dead on arrival' on the spot. All they had to do was to take it back from u, and give u a new one. Not gonna cost them anything, as they'll just exchange that 'DOA' unit with Apple. Only reason that I can think of here is them not wanting to put up with the paperwork.

put it this way... i know about alot of the updates that apple releases before they do. and to know that is quite scary since they are meant to be apple distributor, i duno what their policy is but it is useless....

anyways my new machine is finally on the way so im not too worried.

well, considering what u just said, that brings up another possibility now, of which is ignorance on their part.

oh btw. should you run into problems in the future, no need to go back to them. Just bring your machine to one of the service centers (I tend to go straight to VR Tech over in Jln Yap Kuan Seng).
its faster that way, as most of the resellers tends to send stuff over there too.

thanks man i will bear that in mind

finally i got the answer...pls look at this pictures, i got from website ifixit...

actually, this part is the top cover of macbook that attach with keyboard and touch pad.
so, the best thing that u can do, just let it or change to a new cover..the gap didn't give any problem to the macbook performance..




for the lcd area gap, actually there are many tabs, made to attach the display bezel.


so, dont put any glue to these gaps because you will find hard when u want to repair it.(not to u but to the apple technition.)

This post has been edited by neji02: Jun 27 2007, 03:15 AM

one Question ...
discoulour is for WHITE APPLE or BLACK also ?

hmm
antoher thing is , my macbook black got one dead pixel .. can claim kah ?

i think they mean the White one..the white colour will actually become yellowish..

i also got this one dead pixel on my macbook.Went to Machine in Midvalley, i to claim warranty..but fail..Then i went back to Trg, got my Macbook checked by Apple Seller there, they said can claim..She offered to help me. And now, the problem fixed..

hmm... i wend to machien yesterday as well.
asked them ... they said roughly 1 week...to replace...

anyway , how long does it take for them to replace for you the screen ?

btw , i bought mine at maccity, can claim from machines ?

no discolour problem..it just the pic from website

u can claim if u still have warranty....

yup...that true..not only apple reseller, other computer reseller also would do the same
they will ignore it, if its only 1 dead pixel.