Help [WTA] did it happen to u?, finally..i got the answer..!!!!
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 Jun 22 2007, 03:15 AM
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#1
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9,270 posts Joined: Jan 2003 From: Somewhere out there 
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QUOTE(xaw5126 @ Jun 21 2007, 09:51 PM) AppleCare guys apparently are in Australia... I've spoken to a few of them. Not all though. My GF's called them before for support, and the fellow was in India (she asked, and he answered). But did a damn good job at doing the Auz accent though.. hehe |
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Jun 23 2007, 11:08 AM
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#2
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9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(|Keantan| @ Jun 22 2007, 11:38 AM) presumably the guys at maccity began to panic because we made a huge fuss about both machines.. a macbook (blk) and macbook pro.. so basically they probably called up apple australia and asked them to call us..this is since they have our contact details at the shop anyways. I have a lot of faith in apple, it was seriously dented when these problems came along with cr@p service. even though i didnt have apple care, the machine was new enough that they replaced them anyways. this wound that maccity make gonna take a long time to heal. i'm not sure what the other distributors in malaysia are like as i only bought from maccity in the past. Personally, I don't see a reason for them to panic. All they had to do is to follow the standard procedures for this kinda stuff.Apple machines with even the most tiny of defects out of the box r to be considered as 'dead on arrival' on the spot. All they had to do was to take it back from u, and give u a new one. Not gonna cost them anything, as they'll just exchange that 'DOA' unit with Apple. Only reason that I can think of here is them not wanting to put up with the paperwork. |
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Jun 23 2007, 02:51 PM
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#3
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9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(|Keantan| @ Jun 23 2007, 12:49 PM) put it this way... i know about alot of the updates that apple releases before they do. and to know that is quite scary since they are meant to be apple distributor, i duno what their policy is but it is useless.... well, considering what u just said, that brings up another possibility now, of which is ignorance on their part.anyways my new machine is finally on the way so im not too worried. oh btw. should you run into problems in the future, no need to go back to them. Just bring your machine to one of the service centers (I tend to go straight to VR Tech over in Jln Yap Kuan Seng). its faster that way, as most of the resellers tends to send stuff over there too. |
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