Over the MCO period, my iPad Air 2019 went on a downwards spiral. First it started with a white spot on the screen, about three inches above the home button. Only noticeable when the background is white/light colour. Then the home button stopped working. Now, whenever it runs out of battery, it goes into recovery mode.

Bloody ridiculous, I bought it less than 6 months ago. Temporarily switching back to my 8 year old iPad.

Anyone made a warranty claim with Machines before? How was your experience?

If at all possible, don't go to Machines. They're not known to be the most...trustworthy. Or reliable. I personally had a bad experience with them sending my phone in for a battery replacement. Several others have experienced the same if you were to look around the forum. If you absolutely MUST go to Machines, go to the one at Northpoint (Mid Valley). You have a better chance there.

Else, better go to Mac City or Switch instead. I have stopped supporting Machines altogether and actively steer people away from them. That's how badly I view their service.

That bad? I bought mine at Midvalley Machines, so thought of going back. Which Switch outlet do you recommend for warranty claim?

Sent my Apple Pencil 1 for warranty claim in Januray at Swich The Mines
Very easy process, i drop the Pencil there & 3 days later they called me to pick up replacement Pencil. Since Apple Pencil is a non-repairable item, if any problem arises within warranty period they will do 1to1 exchange

Not sure about other device though

That bad? I bought mine at Midvalley Machines, so thought of going back. Which Switch outlet do you recommend for warranty claim?

Ah.. thanks, good to hear some feedback. Did you buy your Apple Pencil from Switch? They should be offering the same level of service regardless where the Apple product is purchased from right?

Looks like I will be dropping my unit off at Switch.

If you’re going to the MV branch they’ll direct you to the north point “branch”. It’s specifically for repairs and such. While I had an ok experience there, I just put a blanket ban on Machines as a whole for peace of mind. Any switch should be fine, but +1 for the Mines branch. That’s not the first positive experience I’ve read from the person above.
Alas, such is not the case when it comes to Authorised Resellers. Some places are better than others. I personally have sent my watch to Mac City a few times and had zero hitch with them. I wouldn’t go there to ask any questions though. Several of the branches I’ve been to, I actually know more than the “geniuses” that work there. Seems like they don’t really hire passionate people at Mac City.

I find the people working at EpiCentre to be knowledgeable. Also passionate. Saw someone bringing in one of the earlier models of MacBooks there and they actually know what they were talking about.

Coincidentally, I bought my pencil there. Could use my TreatPoints there so that was a bonus.

Ah.. thanks, good to hear some feedback. Did you buy your Apple Pencil from Switch? They should be offering the same level of service regardless where the Apple product is purchased from right?

Looks like I will be dropping my unit off at Switch.

Hi, I am planning to buy an ipad air for my sister who will be entering University soon.  Anyone here have ordered via Apple Malaysia Education Store?  What documents do I need to submit to validate this purchase?  Thanks

Then basic iPad should suit u.

Now with the new bigger display, it does look a bit better than before.

I got mine for RM 1,899. iPad Pro 10.5 (2017), Wifi, 256GB. This was a random price drop last month I think.

If you're budget is that high, then the iPad Air is fine too. Although, I think it might be overkill for your usage.

Do you own other Apple devices? If you do, and you can maximise your workflow (work on Mac/iPhone, then move on to iPad, or vice versa).

If the iPad is purely a tablet to entertain yourself/your kids, I think going for anything higher than the basic iPad is...not worth it. I think the money would be better spent on getting a hardy case and screen protector (since it'll be mainly for your children at the age they discover they can throw stuff )

What I would do is get the 2018 iPad in a higher storage configuration, and spring for the data model. That way your kids will always have access to youtube/netflix or whatever platform you prefer.

Another more portable option would be the iPad mini. Same thing though - higher storage and 4G model.

Why more storage? They're likely gonna be downloading a lot of games...32GB would fill up quite fast. 4G (data) model so you can stream, anywhere, anytime, without having to tether to your phone. Downside to the mini? It's small. So not as satisfying to watch videos on a smaller screen. Upside to that is, it's small - easier for kiddy hands. Although they do have cases meant specifically for this.

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Having said all that, check out the prices first before committing. I'm basing my (best) price on my last research:

All base model storage
- iPad 2018, wifi-  RM 1150
- iPad Air, 2019, wifi - RM 2,150

Side note, the 10.2 iPad is going for about 1.9k for the 128gb. So I guess that's your benchmark.

Last I saw, the 2018 iPad, 32GB was going for about 1.2k on Lazada.

Might wanna dig around and see what you can get. My personal advice? Wait on 12/12 for a high likelihood of a deal. If you're not too bothered about the price, go for either SenHeng or Harvey Norman since they usually have additional warranty.

Does anyone know where I can find this in Malaysia? Or is it not in our market yet? I've been searching the common online shops and couldn't seem to find one that ships here.

https://www.logitech.com/en-roeu/product/co...buy-combo-touch

New Air may be imminent...

https://www.gsmarena.com/apple_ipad_air_man...-news-44950.php

New Air may be imminent...

https://www.gsmarena.com/apple_ipad_air_man...-news-44950.php

looks good. hope they release it this year instead of march next year...