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 ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop

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Gentleman_League
post Dec 8 2020, 10:05 AM

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QUOTE(clivengu @ Dec 8 2020, 12:12 AM)
Yeah.. thats costly for me.. so I have to skip the idea...
They themselves know this batch of battery has issue, but they are not replacing them for us free. The best they can do is just give discount...  sweat.gif I paid mine RM225 , i believe is after their 50% discount rclxub.gif
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Tbh all laptop battery cant really last long, I had a Alienware M14X before i bought Illegear the battery are facing same issue after 1-2years it starting to depletes same goes to Iphone.. So i guess its really common bye.gif
SaiyanGoku
post Dec 8 2020, 04:20 PM

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QUOTE(Gentleman_League @ Dec 8 2020, 07:35 AM)
Tbh all laptop battery cant really last long, I had a Alienware M14X before i bought Illegear the battery are facing same issue after 1-2years it starting to depletes same goes to Iphone.. So i guess its really common  bye.gif
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I haven't seen a single swollen battery in any of the Lenovo, Dell, Asus, Acer, MSI and HP laptops which my friends and family are using. 3 of them are >6 years old too.

This post has been edited by SaiyanGoku: Dec 8 2020, 04:21 PM
clivengu
post Dec 8 2020, 07:12 PM

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QUOTE(SaiyanGoku @ Dec 8 2020, 04:20 PM)
I haven't seen a single swollen battery in any of the Lenovo, Dell, Asus, Acer, MSI and HP laptops which my friends and family are using. 3 of them are >6 years old too.
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Exactly. My 7 years old Dell Precision battery only get weak (1 hour battery life).. but never get Swollen.

The way I noticed my illegear battery swollen, is when I start to realise my laptop couldn't sit flat on that table! ... That's how bad it has swollen.. and luckily the bottom plastic did give way for it to expand.. otherwise I might faced with explosion halfway using it sweat.gif
tiggywombat
post Dec 11 2020, 01:17 AM

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QUOTE(SaiyanGoku @ Dec 8 2020, 04:20 PM)
I haven't seen a single swollen battery in any of the Lenovo, Dell, Asus, Acer, MSI and HP laptops which my friends and family are using. 3 of them are >6 years old too.
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Maybe you are referring to the older laptops a couple of years ago when they use lithium ion batteries, those hardly ever become bloated but will eventually become weak over time. I do a lot of laptop servicing and repairs, and I can tell you I have seen plenty of bloated batteries in Alienware, Dell, HP, MSI and Asus ROG laptops. It affects all brands, and it is not something that is particular to one company/brand.

As long as it is a lithium polymer battery, there is a chance it will become bloated from degradation of the battery cell. Doesn't matter which manufacturer made it. Especially if abused under heavy use or kept at 100% charge all the time. Batteries are happiest when they are kept around 50%, not full or empty.

I believe all the major brands only have 1 year warranty for their batteries, since they do degrade over time. I know Dell, HP, and Lenovo all have the same 1 year policy.

You should have a read up on this issue, HP has written documentation on the subject here - https://support.hp.com/my-en/document/c05640567

If you are lucky enough to still be under warranty within the 1 year period, then just send in to their service center for the battery replacement

This post has been edited by tiggywombat: Dec 11 2020, 01:21 AM
SaiyanGoku
post Dec 11 2020, 04:21 AM

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QUOTE(tiggywombat @ Dec 10 2020, 10:47 PM)

If you are lucky enough to still be under warranty within the 1 year period, then just send in to their service center for the battery replacement
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They were notified of the swollen battery issues as it happened in under 10 months.
tiggywombat
post Dec 11 2020, 09:45 PM

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QUOTE(SaiyanGoku @ Dec 11 2020, 04:21 AM)
They were notified of the swollen battery issues as it happened in under 10 months.
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Then you should send in to them for the warranty claim, I am sure they will replace the battery since it is within warranty period. Any other brand/company would do the same.

EDIT: Just noticed you are from India. Pretty sure they can't help you since you are in another country, and batteries cannot be shipped overseas.

This post has been edited by tiggywombat: Dec 11 2020, 09:49 PM
SaiyanGoku
post Dec 12 2020, 12:47 AM

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QUOTE(tiggywombat @ Dec 11 2020, 07:15 PM)
Then you should send in to them for the warranty claim, I am sure they will replace the battery since it is within warranty period. Any other brand/company would do the same.

EDIT: Just noticed you are from India. Pretty sure they can't help you since you are in another country, and batteries cannot be shipped overseas.
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Sucks to be in this situation TBH. If I knew Illegear has such poor QC on batteries I wouldn't have bought from them. bangwall.gif

This post has been edited by SaiyanGoku: Dec 12 2020, 12:47 AM
incubus_skj
post Dec 15 2020, 04:43 PM

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anyone got problem with their USB connections? the plug on the left of my Selenite Pro is wonky. if i plug in an external HDD, it will go in and out of connection. the 2 USB slots on the right no problem tho so i'm not really bothered. just wasted 1 slot zzz
Jared21
post Dec 29 2020, 04:53 PM

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QUOTE(SaiyanGoku @ Dec 12 2020, 12:47 AM)
Sucks to be in this situation TBH. If I knew Illegear has such poor QC on batteries I wouldn't have bought from them.  bangwall.gif
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Not defending them here or anything but i dont think Illegear does QC for batteries. Usually it should be done at the factory by Tongfang or Clevo before being sent out to their partners or at least by the manufacturer of the batteries themselves
SaiyanGoku
post Dec 29 2020, 11:24 PM

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QUOTE(Jared21 @ Dec 29 2020, 02:23 PM)
Not defending them here or anything but i dont think Illegear does QC for batteries. Usually it should be done at the factory by Tongfang or Clevo before being sent out to their partners or at least by the manufacturer of the batteries themselves
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Then it would be a bigger problem than I imagined.
Jared21
post Dec 31 2020, 10:32 PM

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QUOTE(SaiyanGoku @ Dec 29 2020, 11:24 PM)
Then it would be a bigger problem than I imagined.
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Doubt any OEM is safe from battery issues. I see plenty of posts on the Dell and MSI subreddits for example complaining about battery issues. Its basically a lottery at this point. My dad's XPS 15 9550 also had a couple of bloated batteries in its short life time. My old RS-15's battery also gave up after one year or so
Jared21
post Jan 2 2021, 05:45 PM

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I really want to try to break down my Selenite's keyboard and try to lube it or at least tune it so that the rattle from the keys is less annoying.


Vannus
post Jan 2 2021, 09:03 PM

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QUOTE(Jared21 @ Jan 2 2021, 05:45 PM)
I really want to try to break down my Selenite's keyboard and try to lube it or at least tune it so that the rattle from the keys is less annoying.
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Is this the selenite G mechanical keyboard?

I never choose the mecha keyboard but went for that pro keyboard cause it's more firm and I love the magnesium case material.

For battery so far ok, after 4 months owning it.
Jared21
post Jan 2 2021, 11:13 PM

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QUOTE(Vannus @ Jan 2 2021, 09:03 PM)
Is this the selenite G mechanical keyboard?

I never choose the mecha keyboard but went for that pro keyboard cause it's more firm and I love the magnesium case material.

For battery so far ok, after 4 months owning it.
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Yea its been the same keyboard since this chassis came out from TF. I believe they made a couple of changes to the keycaps or smtg but nothing directly at the mechanism of the board itself

So far my battery is fine after about a year or so of moderate use. Its been seeing less use thanks to work/study from home so everything for me is done on my desktop

This post has been edited by Jared21: Jan 2 2021, 11:14 PM
amir.asyraf
post Jan 4 2021, 11:37 AM

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Battery looks ok for me so far. Just checked it last week.

Laptop is 1 year already. Laptop is plugged in 99% of the time since I use it as my main workstation at home.
Jared21
post Jan 5 2021, 06:48 PM

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QUOTE(amir.asyraf @ Jan 4 2021, 11:37 AM)
Battery looks ok for me so far. Just checked it last week.

Laptop is 1 year already. Laptop is plugged in 99% of the time since I use it as my main workstation at home.
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well im currently whacking out some crypto on my laptop and everything seems to be fine. temps well under control as well.
SaiyanGoku
post Jan 9 2021, 05:52 PM

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Long term usage observation:

I have to clean up the vents in every month or so. Dust buildup is real and once cleaned, the peak temperatures go down by as much as 30° C. Can anyone suggest some dust filters I can stick or use below the intake vents?

clivengu
post Jan 16 2021, 05:54 PM

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QUOTE(SaiyanGoku @ Dec 12 2020, 12:47 AM)
Sucks to be in this situation TBH. If I knew Illegear has such poor QC on batteries I wouldn't have bought from them.  bangwall.gif
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6months in... my "new" battery is bloated again.... everytime it bloated, the battery expanded and pressed hardly onto the keyboard cables, causing my keyboard to malfunction completely.. only then I realise the battery issue is back...I have to remove the battery in order for they keyboard to work again.

I thought the original batch battery has issues, and they have replaced with a good batch? Seems like im just bloody unlucky ?


SaiyanGoku
post Jan 18 2021, 12:31 AM

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QUOTE(clivengu @ Jan 16 2021, 03:24 PM)
6months in... my "new" battery is bloated again.... everytime it bloated, the battery expanded and pressed hardly onto the keyboard cables, causing my keyboard to malfunction completely.. only then I realise the battery issue is back...I have to remove the battery in order for they keyboard to work again.

I thought the original batch battery has issues, and they have replaced with a good batch? Seems like im just bloody unlucky ?
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Now it really seems to me like a issue in BIOS or firmware which keeps battery as primary power source instead of AC power and hemorrhaging it intermittently (going undetected). Do you face any GPU power limit throttling in any game and could you check it via MSI afterburner?
Jared21
post Jan 25 2021, 02:46 PM

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Got some Kingpin Cooling Kpx thermal paste on the way.

Time to see which is the best paste for these tongfang barebones

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