Your local ping to Webe is really high, even using WIFI you shouldn't be getting more than 10ms ping to any local server in KL. Are you on fiber (FTTH) or high speed copper (VDSL2)?

If u using xdsl you can't expect full speed.

The only choice you have is ftth for best performance.

Has anyone tried to get their unifi user id and pw from TM? This is the reply I got from them:

"For your information we do not keep record of unifi password, so if you wish to get the password we will need to submit report to reset it and you will receive password within 24 hours via sms. Once receive password via sms internet will get disconnected and you will need to reconfigure the router to reconnect back."

Sounds like a very complicated process. Why do they make it so hard for customers to use their own router?

if use expressvpn another no need for test because expressvpn is fastest vpn at the world

Guys, I wan't to terminate my Unifi. However I accepted the Turbo upgrade last year.

will it be considered a new 24 month's contract from the time I accepted the Turbo offer?

If I terminate now will they charge me termination fee?
(my contract was up long before the turbo upgrade)

What is the right information then?

Thanks. I think my contract got renewed. gotta talk to TM then.

Just 2.5G.

10G is coming on RT-AX89X with SFP+. No point for us.

What's your current plan?
I thought no new installation is needed.

Today went to TM Point Cyberjaya and request to change to YEP package (100Mbps @ RM129), changed was successful and it reflected around 1.5 hours later. 
The staff told me If renew via online or live chat, going take some time. 

Previously: unifi 100Mbps (STB) BEST
Now: unifi 100Mbps - Super Value YEP 2019

What I was told from Live chat (yesterday) and today (TMPoint):
- Remain same for speed 100Mbps + free 600 minutes call + can use back existing STB for UnifiTV
- Tied to 24 months contract. Price remain same after contract ended (RM129 + 6%SST)
- No warranty for existing equipment (STB, Wifi/Router and DECT phone), while BTU remain as lifetime warranty.

Since I renew it late and the October bill already released, I will only entitled for two months FREE (Nov and DEC). 
Oh well... better than get nothing. 

Maybe he is some kind of tm staff or agent....always get discount .Don't care show to other people.

you guys really crack me up.
you do know his name is not even soon wai or wai soon right?
heck...he might not even be chinese 

No need to be so paranoid lol. Let's take my example which is probably the majority of the Malaysians use case. My choice for unlimited uncap high speed internet is either Maxis or Unifi and no Time broadband. Since TM owns the fiber infra it's pretty obvious I'm going for unifi. In addition maxis's broadband is not the best quality so that's another reason for unifi. If Time was available I would definitely use that but landed property so bad luck, no chance.

Do some of the forum members work for TM? No doubt since this forum is pretty popular in Malaysia. Are they promoting anything? Doubt they need to since most people already know about it and are actively discussing. If they're answering technical questions then that's a good thing. Easy on the insults, we know we're not as smart as you so relax la don't be so angry. Since you're so smart please educate use dumbos more, thanks. We welcome your almighty trove of knowledge, probably.

I'm surprised to see everyone targeting soonwai for RM 159 - 800Mbps, there are cheaper 800Mbps users on this thread. RM 149 is the cheapest I have seen so far.

OK, so if we get cheaper and others can't get, we are trolling? If you hang out on this thread long enough, we did share our bills here. Fine, we photoshop those bills.

Wait, why do I even bother to explain to you?
OK, if we are using their product and support the product we are using, we are paid fans? Wow. Such logic.

"Trying to tell your customers off and using dupe accounts to down talk me, you're just making a fool of your company's image.
Suddenly weirdos and non active accounts appear out of nowhere. "

Wow, who are you? Those people on this thread are longer than you are here. So just don't make everyone laugh.