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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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SUSCandy12
post Oct 29 2019, 08:31 PM

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QUOTE(sHawTY @ Oct 29 2019, 05:02 PM)
For quite some time actually
Kinda annoying to be frank

I wonder if he actually got dedak to be so defensive about an ISP laugh.gif
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Why annoying? My comments have impacted your sales, TM ambassador?

FYI I'm using TM Unifi myself now at home. For close to 10 years until just 1st half of this year, I've been paying faithfully RM169 for 10M until I decided to complaint at TM Point to have it lowered to RM89 without the bundled phone calls and TV.

Made the biggest mistake continuing with TM Unifi, should have just waited a few more months probably I'm now on Celcom or Maxis. I should've not trusted this dishonest company, they quietly changed the early termination plan from one time RM500 into this remaining months nonsense.

Never again I'll TRUST this damn company which blocks you if you post too much complains at their FB page. Want to monopolize Malaysian 5G airspace? Dream on idiots!
SUSCandy12
post Oct 29 2019, 08:54 PM

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Pls. hope some newspaper editor or reporter here take screenshots of these bills and publicize them in the papers.

We demand an explanation from TM for all this billing mess they created. I guess they have one of the most messed up billing system among all ISPs in Malaysia.
Always changing plans, even their own staffs sometimes can't even catch up with the changes and they can never confirm it with their customers.

Why was their TURBO plan so restricted and limited in public information?
Why they only ran the program temporarily and quietly to just a small pool of users?
How come eventually they didn't opened up the 500M and 800M plans at affordable rates to their home customers?

I live in a highly dense populated area in Menjalara Kepong where Desa Park City is just by walking distance. How come my building has been stuck with miserable VDSL2 upto 30M for over 10 years?

My building has more than close to 100% ports takeup rate for HSBB. Why?
SUSCandy12
post Oct 29 2019, 09:49 PM

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QUOTE(Alpha_Tay @ Oct 29 2019, 09:33 PM)
2 fibre cable Connector to connect both fibre cable Photo Uploaded

there is at least 2 case i have seen with my own eye, that unifi installation at different Shop Lot Biz Area, Black fibre cable was coming from front Entrance through wall, but before the fibre cable through the wall, there's 2 fibre cable Connector to connect both fibre cable, i would provide the photo later if i found it.
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It's black cable with steel wire support in it all the way from the FDP box on your telephone pole all the way to the back of the modem.
They just cut the fibre cable from the drum, attached connectors at both ends by stripping of the sheath using a wire stripper and place the exposed fibre strand into the connector.

What a cheap 3rd world way of doing things.

The correct method which 1st world countries do usually is pull the black 2-core wire into your house(1 strand for spare) use fusion splicing to terminate it in a FWS(wall socket) with 2 ports then use the internal patch 3M/Fujikura fibre to wire up your ONT.

The wholesale provider only wires up to the FWS(wall socket) and your preferred ISP will connect the patch fibre from the FWS to their own ONT and then the router which they supply.

TNB's open network will work like this some day. They only handle the passive fibre all the way to your wall socket from there your ISP will do the litting and use their own ONT.

As you can see the OpenNet wall socket supplied by the wholesale company in SG has 2 ready ports one as spare:

user posted image

Your ISP/retail service providers will supply their own ONTs and routers to get you connected.

This post has been edited by Candy12: Oct 29 2019, 09:52 PM
SUSCandy12
post Oct 29 2019, 10:01 PM

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user posted image

As you can see at least 2 strands are provided for each home premise in 1st world countries such as Singapore, even more such as in Switzerland they provide 4 strands.

The circled area is where the fibre cables are spliced and then placed in transparent heat shrink wrap blocks for protection.

3rd world poor Malaysia could only provide 1 strand fibre to each home in its HSBB project.What a pity.

This post has been edited by Candy12: Oct 29 2019, 10:01 PM
SUSCandy12
post Oct 30 2019, 11:06 AM

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QUOTE(wkc5657 @ Oct 30 2019, 10:38 AM)
4) on celcom fibre's advantages, the best is the termination clause....but if you read the terms carefully :
a) do you know that the ONU only 1 year limited warranty? TM warranty you for LIFE as long as you're under their contract. Tukar berapa kali also nevermind, i just changed mine not to long ago FOC, because the connection not stable due to overheating of the ONU unit and resplice the fibre optic. Sometimes, if you pandai-pandai and good relationship with the contractor, can even help you replace your router.
b) if you move house, you incur additional RM200 to "transfer" your account to another branch servicing your new location. For TM, no such issue. As one forumer stated, transfer of ownership ini macam pun boleh.
c)  if you ffk/reschedule installation date from initial appointment, any change is rm200 unless give 4 days advance notice. I'm presuming this also applies to after sales service issues. For TM, if you give reasonable time ahead, the contractor has no qualms rescheduling, even half a day before you tell them need to reschedule also ok, FOC, come another day.
d) there is no guarantee that celcom won't "over-deliver" for certain users, but chances definitely lower because of margin concerns.

i also looked into celcom when i undergone this fiasco, but item 4a and 4c is quite a tough consideration because ONU can die at anytime. This one TM takes the cake. And there is no guarantee that celcom after sales service is any better.
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If you subscribe to Celcom Home Fibre under TM's HSBB network similar to Maxis Fibre, your ONT(fibre modem) is supplied by TM Wholesale themselves, it's lifetime warranty.
By the way the market is throwing ONTs out there now, it's just a plain dumb media converter with some basic routing function and switch. They're dumping them below USD$45 per unit out there with advance function. Those one ethernet port mini ones are even cheaper goes below USD$35 or less.

Early termination is only one time off RM500 under contract, downgrade only one time RM50 and no renewal of your contract, continue from where you left off.

Their 100M plan is among the cheapest RM120 only just use it for data, dump the stock router and get your own.
SUSCandy12
post Nov 1 2019, 12:18 PM

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QUOTE(mylinear @ Nov 1 2019, 12:10 PM)
What is wrong with (d) and (f)?

It just explainsthe the waiver and how to do the YEP.

Please explain more as you are being very vague.
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Clause (g):
Starting from 1st January 2020, customer’s will be charged with full charges as per the unifi plan and other add on subscribed.

This allows TM to officially launch higher priced plans such as the 500M/800M plans and they have full right to adjust your pricing to what they are launching.

Currently their 300M plan already is going for RM199.
So easily 500M will be over RM200 and 800M will be close to RM300.

Put this in simple way, the whole idea of this YEP plan is to lock their customers in another 24 months full remaining months contract and the 2nd hideous intention is to allow themselves to reprice their 500M/800M plans to those Turbo customers by making you give them the approval.

This post has been edited by Candy12: Nov 1 2019, 12:25 PM
SUSCandy12
post Nov 1 2019, 04:26 PM

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QUOTE(mylinear @ Nov 1 2019, 03:46 PM)
Did you contact TM / CS to find out exactly what the (g) clause means? I'm just wondering if they actually told you that your package price will go up to advertised price from Jan 2020. Or its just based on some doubts / misinformation going around.

The 500M and 800M prices are already in the RM2xx and RM3xx range. We know this from a year ago when turbo was done. It is nothing new. Its just that they have not launched them as new packages so far for some reason. Go look at soonwai's post of his bill. You can already see the 800M price there. Go look at other 500M bills posted before. Perhaps you are not aware of this, that's why you think there is a hideous intention from them.

BTW, RM199 for 300M is also not new. Did you think all this while 300M was at RM139? It was not. It has been RM179/199/209/219.  Just because of a promo, users got it at RM139. So even the currently new advertised RM199 300M is not really new. Whether the price is too high is a different story though.

If you think about it, do you really think that TM would "trick" users who are for example paying RM1xx for 500M or 800M to start paying RM2xx or RM3xx from Jan onwards? There will be much backlash from users and the authorities if so.Or they will lower your speed to 100M if you are only paying RM1xx.

While I can understand your frustration due to your circumstances and not being happy with your package, you should not let it cloud your judgement. I do agree with you about locking users in for 2 years. This has been clear from the start. Users know it already. They have reasons to do so, we may find out sometime next year what it is. Maybe due to competition.
Feel free to contact CS and get verification and keep a record of it in case you need it in Jan.
Thank you once again for taking the time to check on this.
Just in general...

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Wow a TM Ambassador really hard at work trying to write this much to fan off doubtful customers.
Not even a fan will go out this far to answer this way.

Clause (g) states it very clearly, full charges apply according to the plan you subscribed. As per now, there is no official turbo 500M/800M plans yet for public to subscribed. This is very dangerous and reserved clause which gives them full right to make changes to any available plan come 01/01/2020.

Contact them for clarification? Good luck getting a definite answer from their messed up organization. Most don't even have any idea what their management has in mind or even their own latest packages.Most will only answer you by the script or by information known by their own colleagues.

Blacklash or not, once fooled twice shy. They changed from 1-time RM500 penalty to remaining months quietly early this year when making contract renewal, what makes you think they can't play it again?

This post has been edited by Candy12: Nov 1 2019, 04:26 PM
SUSCandy12
post Nov 1 2019, 04:40 PM

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QUOTE(misspinky @ Nov 1 2019, 04:29 PM)
Nowadays, most of them not find the proper way without find out the reality before proceed any actions. Acts first rather than think triple. Should done in proper way, right manners and right paths. Viral is their right paths  doh.gif

I suspect they will came out other options again early next year might be in February because TM is very itchy mix the prices. TM should done just like maxis, switch automatically that those pay higher to current price. I remember that their 30Mbps package price more higher before they launch new one for RM89. They switched most of their subscribers from their system. But TM is afraid of trying give something happy for their customers.
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The reason they don't like doing auto switching with price adjustment for speed upgrades is because they want to intentionally make their subscribers renew their contracts with new terms that favor themselves quietly hoping that many dumb users just sign and accept the new deal in front of them.

Always with hidden intention which makes them a very dishonest company to deal with.

We all know the real intention behind this YEP 2019 free until year end deal. To lock users for another 24mths and to slip in new clauses that favor their future plans.
SUSCandy12
post Nov 1 2019, 05:13 PM

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QUOTE(xCryptik @ Nov 1 2019, 05:06 PM)
Actually I like their General TnC at Section B even tho it might violate users right without getting early notice. Hahaha.

2. Our Rights to make Changes
WE CAN CHANGE ANY TERMS IN THE CAMPAIGN AT ANY TIME WITHOUT
NOTICE. AS SUCH, YOU SHOULD LOOK AT CAMPAIGN TERMS REGULARLY.
WHEN CHANGES ARE MADE, IT WILL BE EFFECTIVE IMMEDIATELY UPON
POSTING ON OURPROPERTY. YOU UNDERSTAND AND AGREE THAT IF YOU
CONTINUE TO PARTICIPATE IN CAMPAIGN AFTER THE DATE ON WHICH SUCH
TERMS HAVE CHANGED, WE SHALL TREAT YOU HAVE ACCEPTED THOSE
CHANGES.
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a) The Year End Promo Campaign (“Campaign”) is organized by Telekom Malaysia Berhad (“TM”). The Campaign is offered to new and existing customer who subscribes to selected unifi Home plans as below:

unifi 300Mbps
unifi 100Mbps + TV bundle
unifi 100Mbps
unifi 30Mbps VDSL
unifi 30Mbps
unlimited


So if you're under Turbo 300M/500M/800M, you're not covered, it allows them to adjust or downgrade you to the closest plan available if they wish with clause (g) and Section B as you highlighted.
SUSCandy12
post Nov 4 2019, 08:51 AM

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In real life, no consumer will waste time complimenting or promote a product unless they're paid either monetary or with benefits to do so. You'll only hear complaints on the threads if they're not satisfied.

These threads are often filled with resellers or company staffs to promote their services disguising as consumers. Do take note.
SUSCandy12
post Nov 4 2019, 09:33 AM

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QUOTE(fruitie @ Nov 4 2019, 09:17 AM)
Yeah, maybe you should tell that to se7en because LYN consists tonnes of such threads. Seriously, we are sick with your assumption. Calling us TM ambassadors and resellers and whatnot, what's next? I have said this before and will say it again. As a user who's barely one year old here, you surely know a lot about LYN culture yeah? Lurk more and don't assume.
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This "assumption" or observation does not just apply to LYN. It applies everywhere in all public forums especially profit oriented popular ones that relies on donations/sponsors.

Just noticed that over the weekend activity on this thread itself has also slowed down. Could it be that most of these posters here were resting on weekends? They only came back to post helpdesk replies on weekdays?

SUSCandy12
post Nov 4 2019, 08:52 PM

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QUOTE(soonwai @ Nov 4 2019, 04:42 PM)
Yeah, I think so too. Because in the TIME Fibre thread*, there's someone who will actually benefit from his knowledge. Tagged him but he hasn't replied. I guess he's only interested in rebuttals.

*TIME Fibre thread OP wants to sign up for Unifi and terminate when TIME is available in a few months. Plans to rely on TIME's RM500 rebate to offset TM's termination fees.
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TIME and Maxis has since stopped the RM500 rebate to attract TM customers to switch to them ever since they found out TM quietly changed their termination policy to remaining 24 mths contract from just 1-off RM500 payment.

TM is the bad guy here. Consumers beware, this untrusted company has been dishonest ever since Streamyx days. Their brand promotion motto on their vans which ask consumers to "TRUST US" is prove that they're very guilt conscious over their own marketing.

user posted image
SUSCandy12
post Nov 4 2019, 09:28 PM

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QUOTE(PoorMan @ Nov 4 2019, 09:24 PM)
To be fair, I think it is incompetence rather than malicious intent to defraud customers. The thing I cannot tahan is that once they they know there is a problem, they don't fix the problem but allow the hole to get bigger and bigger ... that is until the authorities/Minister calls them out, and then only they act.
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LOL their plans are always changing and being replaced. So confusing that their own lower level staffs including branch managers aren't aware of what is happening.
Take for example their Unifi Air launch, some of their branch managers don't even know it is in existence until later few weeks when people started asking over the counter about it.
Sometimes their customers even know better or more upto date then their own staffs.

I would say the GLC company itself is overstaffed. We all know the reason why. The keep unemployment levels low. laugh.gif

Further edit:

It's a pattern, the TM ambassadors only comment during working hours, they seem to tone down after work hours and on weekends. hmm.gif



This post has been edited by Candy12: Nov 4 2019, 09:49 PM

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