QUOTE(fireloh @ Jan 21 2019, 10:47 PM)
The toll booth itself charge only RM 5 per entry from Mainland to Island and no toll charges from Island to Mainland.
Grab driver do charge when we enter to island, but i am not sure if it is RM 9. (if they really charge RM 9, they already earn easy profit of RM 4 for the toll charges itself)
From the app, it shows that the fare is RM 45. but i guess this is excluding the toll of RM 9?
I think this is really unfair to us as a customer.
Not sure which entry point is being referred to when you say RM5 per entry. As far as I know, the toll for the 1st bridge is RM7.50 and the toll for the 2nd bridge is RM8.50. Grab driver do charge when we enter to island, but i am not sure if it is RM 9. (if they really charge RM 9, they already earn easy profit of RM 4 for the toll charges itself)
From the app, it shows that the fare is RM 45. but i guess this is excluding the toll of RM 9?
I think this is really unfair to us as a customer.
I think Grab should not charge blanket RM9 charge, but to just reimburse the driver for what was paid at the toll booth as is done in the Klang Valley. What is the extra RM1.50 and RM0.50 for - the driver having to take out his card and swipe it at the booth?
Plus if the driver has a Penang resident's Touch 'n' Go special Bridge card, he just needs to pay RM5.60 at the first Bridge - thus generating an even bigger surplus of RM1.90 for the driver - and for doing what - the labour of taking out his card and swiping it?
Also, what if the passenger has his own T'n'G card crossing from the mainland to Penang Island - he should be allowed to use his own card to do this, like in the Klang Valley. Does this mean that Grab will still insist that only the driver will be the one to pay the toll even though we can pay the toll ourselves - for cash too, come to think of it. Why the RM9 and not the exact sum, like in the Klang Valley?
Jan 25 2019, 07:45 PM

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