Hi everyone !

May i know how can i check whether i am paying reasonably for grab car service or not?

I have recently used the grab car service from penang airport (island) to sungai dua (mainland), the grab driver charged me RM 45 for the trip in conjunction with RM 9 for the self- claimed toll. Thus, the total cost is RM 54.

She claimed that although there is no toll charges from island to mainland, but if we take the grab from island, there is a guarantee RM 9 toll charges.
May i confirm is this is true??
I took this service at around 6.30pm on saturday. There is no jam during my journey back. If this is unfair, how can i make the report?
Thank you everyone.

Wow... Oh i see... Grab didn't inform all user ? That's mean after the driver drop off you, if the driver got customer from sungai dua (mainland) to airport (island), the driver earn RM9 again ?

Because grab entertain these nonsense customers, sometimes ban drivers anyhow. Customers know that so they threaten and demand lots.