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 charging reasonably?, Grab service

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yhtan
post Jan 21 2019, 11:00 PM

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From: lolyat
QUOTE(fireloh @ Jan 21 2019, 09:42 PM)
Hi everyone !

May i know how can i check whether i am paying reasonably for grab car service or not?

I have recently used the grab car service from penang airport (island) to sungai dua (mainland), the grab driver charged me RM 45 for the trip in conjunction with RM 9 for the self- claimed toll. Thus, the total cost is RM 54.

She claimed that although there is no toll charges from island to mainland, but if we take the grab from island, there is a guarantee RM 9 toll charges.
May i confirm is this is true??
I took this service at around 6.30pm on saturday. There is no jam during my journey back. If this is unfair, how can i make the report?
Thank you everyone.
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All the while does have this charges.

https://docs.google.com/document/d/1T6RKGnv...CYNf3L6y0E/edit

Likewise u can check your rider apps, click on the fare structure and bottom there will show surcharge from island to mainland.
yhtan
post Jan 23 2019, 03:00 PM

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From: lolyat
QUOTE(Shavon Lim @ Jan 23 2019, 02:44 PM)
Wow... Oh i see... Grab didn't inform all user ? That's mean after the driver drop off you, if the driver got customer from sungai dua (mainland) to airport (island), the driver earn RM9 again ?
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u should check on the apps, click on the fare information and it is all written below.
yhtan
post Jan 23 2019, 11:12 PM

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From: lolyat
QUOTE(fireloh @ Jan 23 2019, 08:41 PM)
i think its not fair to customer, toll charges is only RM5 and they charged us RM9 either way.

Easy net profit to grab.
*
if a driver staying at island and fetch u to mainland, who going to pay for his petrol and toll? hmm.gif
yhtan
post Jan 24 2019, 04:40 PM

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From: lolyat
It is clearly stated there, just that u all didn’t click in and see the charges breakdown

user posted image
yhtan
post Aug 28 2019, 10:37 AM

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From: lolyat
QUOTE(jack2 @ Aug 28 2019, 07:47 AM)
Your point is correct. So can we opt to use our own touch and go card to pay?
*
U use your touch n go and still have to pay the of RM9 surcharge. It has been clearly shown in the T&C which i shared out.

U must understand travelling to/from mainland to island require some distance and the driver has to incur additional petrol cost as well.

This post has been edited by yhtan: Aug 28 2019, 10:40 AM
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