I just encountered a case today where it happened in the afternoon. The case goes like this:

I am x student from university. It was after work I ordered a Grab car to go back to my campus. I selected x University as the destination. When the driver arrived at the campus, I directed him to go to the hostel area. The fee was RM14 and I was charged with another additional RM2, so total RM16. I reported to Grab asking why they charged me additional RM2. After clarification, Grab says the driver reported that I changed my drop-off destination. Here is the argument:

- My destination was x university. The drop off point is at the hostel which is also in the university. Driver says I changed drop off point. I understand on the map it was marked at the uni gate. Other selection was available as well eg. canteen, gym, library....but none was hostel. If I selected library for example, which is closer to the hostel, the driver will still report I changed drop off destination.

- Grab blamed me for not selecting the proper drop-off point and I replied the drop-pff point was unavailable. So supposingly it is their fault not having the selection and charge me for their mistake.

- The time to reach between main gate and hostel is so near. I have encountered many drivers who don't kira the mile.

Dear Grab, thanks for letting me down so I can finally decide to uninstall your app.

This post has been edited by C0deXeus: Jan 12 2019, 01:07 AM

which X university u mentioning?

I've been to UM, UITM and UPM and this kind of national university so damn huge. U should have let grab know the map doesn't have this location name and let them do something with it.

Before that u can use pin point location to locate where u are what.

How far off is the uni to the hostel area ?

If it near, why can't walk from gate to hostel?

For them, losing u 1 customer does not mean much, they practically having monopoly in Malaysia

i think this time i have to stand on driver side.... have to be precise when u drop pin as grab calculate the fare base on distance.

Not pick-up you can pin point only meh. My destination was uni and I don't see can pin point lol.

I guess this is the main question. I was carrying quite a lot of stuffs so even near also tell the driver to go lol

then, prepare to pay extra lor.....

RM2 additional is a fair price as your actual drop off point was at the main gate.
If you do not want to pay extra, then should just get down at the main gate. And walk since is near.

Better take teksi next time. Coz the teksi meter will keep on counting right at the actual drop off point.

Yalor. No argument on that. I was not satisfied with their selection not having precise location. Email-ed them and they asked for the address. That just left me speechless.

Lol how far is the uni gate n too ur hostel...like uitm gate to their hostel is far

mehhh, you changed the destination

If rider pin at gate UM, then ask u enter 12th college hostel, i can confirm need to walk at least 900m, if car at least 2km and above.

So i ask which university is it, yet TS don't want to answer. The only thing i can guess is very very new building, most of the building in Malaysia already geo-tag inside the map.

Ask TS distance from gate to hostel also don't want answer, i as driver meet some of this kind of rider before already.

"Eh depan sikit bukan sini, belok kiri, belok kanan" I saw the mileage already extra 1km.

This post has been edited by yhtan: Jan 10 2019, 12:30 AM

There is once I send 2 riders to UtM. ( 2 drop off point at 0012 hrs. )
The drop off point is different and quite far.
There is no signboard for way out.
Some gate are closed due to timing, so can’t rely on gpS. 😔
Luckily managed to get some help from passerby and got out. 😅
So far haven’t get ping towards there 🙏🏻
Not my cup of tea.

TS backfired

What? Is this your worst Grab experience? I've heard/read way worse than this. RM2 extra personally for me is quite fair.

But I just want to know, when you tell the driver to go the hostel, did he tell you that he is going to charge extra RM2?

Everyone has their own choices. (Regarding delete app)

If the driver told you beforehand he is going to extra charge RM2, then it sounds fair.

Everything or everyone has room for improvement. (Grab app)
If you are not willing to contribute for new location or whatever other stuffs, also show how you are as a person.

I should not waste too much time replying. Thanks.

This post has been edited by tankx3: Jan 10 2019, 07:29 AM

the driver should just wait for 5 mins and cancel for this kind of rider...

waste of time...

if UM students put gate and ask me go inside what xx faculty, i ask him flykite lol

inside turning here and there can cost u extra few km..

so far all put the right pick up point...

btw, yesterday, i fetch few Japanese and its multi stop. in btw the stop, i waited like 10 mins, the Japanese keep saying sorry and give me extra RM10...

this is the difference of rider who know their fault and sincere and those think they are king...

Your situation happened to me once when i fetched a student back to uniten. He said he couldnt find the exact location therefore he just put uniten, which the dop is at the gate.

He happily gave me extra rm5 for sending him back to his exact destination despite uniten is just a small campus. Of course, that also included the time i waited him to withdraw money at the cimb atm inside the campus.

Just admit that u r just another cheapkate rider who complain grabcar is expensive while sipping an expensive starbucks' drink. Threathen to delete the app? What r u going to do next? Walk?

Walk? Oh God forbid it... Ain't got time for that for little princesses. RM2 but sudah bising like cars run on h2o. Haha.

Hahahaha lucky that campus near my house is more arranged

I can even memorize every faculty every hostel blocks A-Z except when with numbers L20 then i request the student 2 show me the way which they happy 2 do so

If u understand u marked at the uni gate then GET OFF CAR LAR.

If the time to reach main gate n hostel is near. WALK LAR

are u uni student for real? sampah masyarakat.. menyusahkan hidup orang

This post has been edited by d-realm: Jan 10 2019, 03:19 PM

Dude......we as a driver are more than happy to lose such a pain in the ass rider la....hope he die and don't breed also lol

Lel....yeah, lose such cheapskate rider, but, no need curse him to die lah

Contoh rider yang bangang adalah TS

Since it's already high-octane argument. I decided to disclose this information. It's very very very old place. Private uni typically is all-in-one place. Not like gomen place big like hell. If you still curious, drop me a pm.

I was NOT acknowledged about this charge. I went back to my room, received the email receipt, then noticed 'others- RM2'(using GrabPay). That's why I reported to Grab(first thought their system error charge me more). If the driver let me know at the main gate he would have to charge me extra RM2, I would be happy to pay too, especially the case will not drag so long. He drove me to hostel as agreed, therefore I am willing to pay. Does it sound fair to you right now?

Anyway, thanks for enlighten me on the 'contribute new location' thing, you're right.

Oh, I'm wasting my time replying. Never mind...

It was not until Grab notified me about the change of drop-off, and I check the map only know drop off actually set at main gate. It has been a habit to select the location and not looking at the map, my ignorance. If I knew that earlier, yes, I will drop off at the main gate. I confessed the truth. Believe or not, up to you. Who's the sampah masyarakat? You?


4 stars doesn't mean can curse people die and don't breed ya.

This thread is intended for story-sharing. Personal/ privacy information of all parties are disclosed. Whatever your thought is, I welcome you to express here for discussion. If you are here to for the sake of criticism, keep it to yourself. I hence made myself clear at this point and will not entertain further replies. Next time I should probably walk, it's good for health

Don't select x University as destination, use pin location as destination, problem solved. Just pin precisely and ask driver go exact location without additional charges. Learn how to use pin location if you haven't, make sure to zoom in your map to the max.

Usually driver should tell before he charge extra, charge directly without telling especially using Grabpay is sneaky as fuck imo, I would never risk doing that asking for bullshits.

Haha same here

in a note to driver should mentioned drop at hostel before he arrive

If can have the courtesy of writing block number will be better

some drivers will avoid accept pin location without knowing the pick up location.

From all my rides which i selected my condo guardhouse as my destination, they always end up driving me into my block for free sooooo sucks to be u

Breakdown in communication. Rider didn't select exact destination. Driver didn't notify before extra charge. All this bad feeling could have been avoided if both sides talk to each other lor

I think some time is not fair for driver to drive all the way in to condo since it easily take up 5min (some need to register this that...) maybe Grab should have a function to do concierge charge if rider want to be pick/drop inside condo. Sometime it's just frustrated when the drop off block just infront of the main gate, rider can just walk like 10 steps in but still want driver to drop off.

every cents count lah TS gth lah u.

i dont think crap will do anything

if u ever notice, overall the fare for non peak hours has been reduced for some time

even then, more drivers are willing to become lembu, so crap will not listen drivers problem..

Sad but true

"Surprise" charges are quite common when using Grab so for me I de-link my credit card. But of course if you want convenience you need to be prepared to have fees auto-deducted without driver informing you.

You should report wey

Its your right

Are u guys an educated College / University / tertiary level students or still in secondary school?

If u guys can't pin point exact location, there are a special column which calls REMARKS column

The REMARKS column are for u to direct the driver to your exact location if the system doesn't have your so called Hostel area

Just write properly on the column
"Kindly pick me up at Hostel no 12*

Are you guys trying to play funny with the drivers ?
Or are u guys illerate not to understand properly how the Grab request function works and yet to totally blame all wrongdoing to the drivers?

pls do uninstall yea, not just talk cock

^^^^ This says it all!

Having tertiary education meant that you're at least educated/smart enough to learn how to use a simple app properly...

Summore TS doesn't even want to disclose his/her uni name to avoid revealing the actual distance between the uni gate and the hostel, which kinda fuels the suspicion that TS actually knew about it and could've done it deliberately to save the RM2.

if the time to reach the main gate from the hostel is SO near then why on earth you can't walk to the main gate and wait there ?? Is the grab driver an ex-student of your uni to know where the fxxx is the hostel,canteen,toilets and classrooms. this is the attitude with uni/college students i have serviced them in inti,nilai and manipal hundreds of times and i am speaking from experience that these students are so lazy to walk to main gate and have attitude because they aren't working to earn their money and its afterall their parents money. These people should be sent to work first ,earn their dime and use it to study in college then they will learn their lesson

Haiyah

If i were yall

I cancel immediately

Better be silent killer than rebel with them

Worst experience is when the e-hailing act come into force by 12th July 2019.

This post has been edited by mohdyakup: Jul 12 2019, 04:08 AM

you call this worst experience? what a strawberry.
wait until you work as a driver only you know the taste of having worst riders.

Dont talk kok la

Grab only charges u rm2 if u initiate the change in dropoff in your own phone.

The driver cant charge u rm2 extra even if he drops u off at a different drop off point.

Unless he keyed in the rm2 under toll charges

U sendiri cari pasal with Grab. You caused the mistake in the first place. If 'hostel' pin is not available, you can jolly well decide to continue using grab or otherwise. Don't blame grab nor the poor driver for everything. Grab can't pin everything to your convenience like "under the coconut tree' , 'next to the garbage bin' ' infront of the men's toilet' etc. And you try to cause trouble for the driver which may cause him to lose his registration with Grab , just because of your blardy RM2.

I said Sunway Pyramid. Fucker brought me to some housing area near Sunway and told me that I'd only uttered the word "Sunway", so he decided to drop me anywhere in Sunway.

I literally scolded him by asking him to check the freaking address that I have input when I initially asked for Grab. Such BS.

luckily he didnt drop you at sunway velocity

he not following your pin location by using navigator ?

very weird like that

Can meh like that?
If I were you, I would be furious like hell too
It's like taking a cab where your destination will be what you tell the cabby

Here is my rider's (presumably) worst Grab experience, for your reading pleasure. I think TS' extra RM2 charge "worst experience" pales in comparison to this. :-)

A few years ago, at about 8pm one day, I got a job to pick up someone at Ampang Koreatown and send to Sri Emas condo, which is behind Swiss Garden Hotel, Jalan Pudu.

When I reached pick up point, I saw that the person who placed the Grab booking was a Korean man, presumably proprietor of a Korean shop there. He booked for his customer, a Korean woman with two young children.

When they are seated, I confirmed with her the drop off point Sri Emas condo. She nodded her head. So I set Waze and off I drove.

Several minutes later, in halting English, she asked if I knew how to go. I replied that I didn't, but don't worry, I have Waze to show me the way. And I continued driving.

A short while later, she again asked me if I'm going the right way. I replied I'm following the route shown on Waze.

Again shortly after, she interrupted me and said that her condo is near Jelatek LRT. She asked me to head towards there. I was a new Grab driver then, unfamiliar with the roads and had no idea where Jelatek LRT was. I told her I have set her condo in Waze and it will bring us there.

By now, her voice had gotten rather anxious. She said it takes less than 10 minutes to get home from Koreatown and it's past 10 minutes and we're nowhere near her condo. Moreover she could tell the route I used was different from the route she usually uses.

I sensed something amiss and reconfirmed with her if her destination is Sri Emas condo. This time she said it's not! So I asked her what's her condo. In her halting English, she said a name that I couldn't figure out. She called someone, spoke in Korean to that person and it was obvious she was
very anxious and frantic. Finally the other person on the line sent her a photo of the condo signboard. Turns out her condo is Seri Maya condo!

So what happened was this. She told the Korean shop proprietor her condo name Seri Maya, which are Malay words. The Korean shop proprietor misheard the words and keyed in Sri Emas. Both names start with seri/sri, so for Koreans who most likely can't speak Malay, the condo names sound about the same. When I initially confirmed with the Korean lady if she's going to Sri Emas, she probably thought what I said starts with seri/sri, so must be correct. Therein lies the comedy of errors that led to me driving her to the wrong place.

Back to the trip, since I've got the correct condo name now, I reset Waze to Seri Maya condo. I was on a highway at that time so it meant I have to continue driving on it for some distance till I can leave it at the next exit.

The lady was really anxious by now and non-stop asked me in a panicky voice why am I not sending her home, where am I going, etc. You have to understand that for her, she is overseas and in a stranger's car travelling on roads she has never seen, and it's happening at night. So its not a surprise she's gotten scared. Her young children could detect their mother's fear and anxiety and they burst out crying, making a din in the car and making me also very stressed. It really was very unpleasant for me.

I could only follow the revised route to Seri Maya and in the meantime keep reassuring her I'm now on the correct route to send her home. I think she wasn't fluent in English, so probably didn't fully understand what I was saying. Her was totally frantic by now and probably thought I was a bad man driving her to some unknown place.

The Waze route brought me to Jalan Pudu near UTC and asked me to turn up a small road (Persiaran Maybank) which is between the exit of Menara Maybank and the Bursa Malaysia building. There are lots of trees here flanking this small road. As luck would have it, all street lamps there were not working at that time, so it was a totally dark small road that I turned into and the trees blocked whatever little light that came from Maybank and Bursa.

At this moment, the Korean lady totally freaked out, I'm not exaggerating. She was screaming with fear, and pleaded with me to let her go. She must have thought it's the end. This bad man (me) has sent her to a totally dark ulu place to either rob, rape or kill her. And her children were also crying badly.

I knew there was no way I could continue driving her home. So I quickly made a U-turn and emerged out into Jalan Pudu, back into street light. I stopped next to two parked taxis to let her alight, so that she can take a taxi home. She even paid me, although I tried to refuse her money as the trip was so traumatising for her and I haven't yet sent her home. But she still insisted I take and I didn't want to have a tai-chi session with her.

The trip was traumatic for me as well, not only her. But I think she had it a lot worse. It's the first time someone thought I'm a baddie and is going to do something really bad to them.

After the drop off, my mental state was in a mess and I couldn't continue working. Had to go home. I feared she will make a complaint to Grab, but thankfully she didn't as Grab never called me regarding this trip. I believe it's because since she didn't book the trip, she didn't have my name and car plate number.

Hahahaha why malaysian signage is very messy i just dont get it

Lucky the koreans i living with can speaka great engrish

Those fresh off the boat can just fk offf aint got time 2 entertain their bullshit stories

They lucky we dont rob lives unlike developing thailand indonesia vietnam and other asian slums...if unknown their bodies wont even come back already huhu

Worst experience? Book grab car for my wife who after oncall in hospital 30hours, rushing home to feed baby breast milk. This driver no show up no reply and apps shown driver arrived at nearby street. My baby was so hungry. After 20 minutes then I cancelled it.

I dont want grab apology to me, I want this Celaka apology to me. Animal can do better job than him.

I guess he doesn't want to pick u up, and he chose not to reply. Next time call him first and ask if he can pick you up, because grab now force auto accept jobs on all drivers, he might not accepting the job if it was manual selection. Also double check your pick up point if it is correct, after entering the address.

Side question, why not ask ur wife book herself? It is easier for both driver and passenger

This post has been edited by andrwss: Aug 10 2019, 07:35 PM

I use GRAB CALL, also no pick up. Hard to get driver at that point of time, platinum get priority booking.

Next time confirm with driver within 5 minutes, if no reply in both message and call probably he doesn't want to pick you up. After 5 minutes cancel you might kena RM 3 cancellation, if he choose to hide somewhere after arriving nearby u also kena RM 3 after 5 minutes.

Cases like this happen all the time before grab make compulsory auto accept jobs, and even more cases like this after compulsory auto accept jobs. Sorry because you're in hurry, but hopefully experience helps.

TS should not put ppl photo openly.

not good as we dont know the sorry and if the driver is nasty, we can lodge police report to you

actually best is to lodge complain to crapcar

in reality there are lots of bad apples among grab car drivers too. i have so many feedback from passengers that the grab car drivers call them and ask them to cancel the booking saying they are stuck in jam and so on. When i ask how much the fare showed- they said RM5. so i knowlah why the driver ask to cancel giving silly reasons i am driving in nilai and there can never be any jam that the driver be stuck in that they can't arrive on time.

Haha i feel great in more southern

Even in jam i still can reach in record time

If really slow down i always tell my pax please wait on my way rather than hoping them cancel

*PS : only do so when fare very big

actually i found out, if ur gold or higher rider, you wont get charge the RM3 cancellation fee. probably grab subsidized or something

Mine is probably just a small case. Went into the car, the whole car was covered in cigarette smell.

Another case, got into the car, the dude just started zooming off like he was in some fast and furious movie.

normally first time grab will provide waiver, 2nd time no more already.

i see

Haha interesting

Hi guys,

Let's talk about the e-hailing service in Malaysia.
yeah I have been using uber for 2 years. They changed a lot with their UI design and fares. I believe they need to have a button for us to unmatch someone we have a bad experience.

Recently, I have conducted a survey from Stanford University. Is it possible to help me fill it up? It takes about 30 SECONDS only, I promise.

https://www.surveymonkey.com/r/2WH5G5M

I appreciate your help guys!

Its ok. Later after you graduate no job oso u become grab driver. Later u eat back what u said

The worst experience I had with booking Grab rides.

My dad does rehab in a rehab hospital in Cheras, and I usually book grab to go there and back home as well, and there's this time where the Grab driver did not follow the GPS or something, I selected the main lobby of the hospital and he went to the main lobby of the hospital nursery hostel, then he called me asking me where am I, I told him to see again the location that I pinpoint, he hung up the phone and cancel my booking......

wasted my time waiting for him.... some people just blind or something

dont expect much from malaysian mentality driver. when grab still new, so many quality driver. but nowadays the number of driver is too much and the quality also haprak.

pay peanuts get monkeys

those days got incentive, now fare is sucks

Haha yeah

riders expect the driver to become full time mind reader too.