QUOTE(Chungyehkoo @ Dec 12 2018, 07:05 AM)
I really not sure if this is to blame Maxis or not, I'm using Home Fibre too. I'm still having issue with connection until now, but I was being told that for the Fibre Services from Maxis, they are only service level provider, Infrastructure wise, is all TM, from riser to the modem, Maxis only able to support physical hardware support from the TM Modem to their router.
To me, it is like something is fishy on TM, I stay in an apartment, my neighbor does not seems to have the issue I'm facing. And, seriously, Maxis also told me that it is "hard" to book a TM Technicians to troubleshoot my issue etc etc.....
The Maxis Call Center ppl even encourage me to log complaints in MCMC... which does not seems to be helpful...... Now, I just need to reset my router and modem everytime I got disconnection for more than 1min...
That's very terrible experience. Almost switch to maxis, luckily I managed to retract.
QUOTE(tien171 @ Dec 12 2018, 07:51 AM)
I have been a unifi user for 5 years . at subang jaya
Never had disconnect issues . if fact no issues at all so far.
Any issues so easy to log a fault report . i would say within 10 mins max
if onsite assistance is needed they will assign a technician within 24 hours.
you can track the fault ticket on your unifi portal .
you can see that the ticket is assign a technician and his phone contact within 24 hours
You can call the tech to check what time he plan to arrive or reschedule the visit time if he is OK .
100 percent of time the tech will be at your home within 24 hours . (my experience so far on 3 tickets this year. ( change hypp box , change router, fiber eaten by rat )
Unifi have a good SOP for this fault reporting and escalation process.
but some times things do go wrong . lemon cases !
I have no issues with unifi except that they keep change their unifi plans and some users pay more on fees. maybe this is expected due to competition.
Now with the 100Mbps at 129 rm every one can change their plan or subscribe if coverage permits.
i see no reason for changing to Maxis even if cheaper by a few dollars.
Restoration service is more important criteria for me . my 2 cents view !
Yeah. Same here. I have been using unifi since 2 years back. No issues so far, even there is, it is quite easy to settle. log a case, less than 2 hours, resolved.
yup, their support is quite good. No doubt.
QUOTE(Hobbez @ Dec 12 2018, 06:02 PM)
Nope. Their sub contractor "Maxpert" came over and cannot do anything, just check and sign the paper.....
I suspect their fibre network is not equipped to handle so many new customers and that is why now their network is going down all the time and having issues.
In 2017 I hardly need to call them for any problem. But the past 6 months in 2018, I think I called them 30+ times and now their customer support is also worse than ever.
Until today I get disconnections and network errors lasting only about 5 seconds each time and then it reconnects back again. But VERY irritating. I lose many online games becos of stupid Maxis. It started about 2 weeks ago and now is permanent issue.
They better lower the price for 30 mbps to RM39 as their quality is so
BAD!!!Seriously, it has significant amount of unpleasant customers now comparing to unifi, lucky I manage to escape. haha.