I think their 30 Mbps plan is overpriced for this kind of low quality.

The fair price for this would be RM39 or RM49 per month, seriously speaking.

Maxis bit off more than they can chew and simply cannot cope with so many new customers and so many new problems every day now.



There was a time when you call their customer service and NO NEED to wait at all.....

Bro have Maxis solved your disconnection problem? I'm having the same problem as well. In a day at least 5-10 times the Internet won't be available but the WiFi would still be connected.

I really not sure if this is to blame Maxis or not, I'm using Home Fibre too. I'm still having issue with connection until now, but I was being told that for the Fibre Services from Maxis, they are only service level provider, Infrastructure wise, is all TM, from riser to the modem, Maxis only able to support physical hardware support from the TM Modem to their router.
To me, it is like something is fishy on TM, I stay in an apartment, my neighbor does not seems to have the issue I'm facing. And, seriously, Maxis also told me that it is "hard" to book a TM Technicians to troubleshoot my issue etc etc.....
The Maxis Call Center ppl even encourage me to log complaints in MCMC... which does not seems to be helpful...... Now, I just need to reset my router and modem everytime I got disconnection for more than 1min...

I have been a unifi  user for 5 years .  at subang jaya
Never  had  disconnect issues  .  if fact no issues at all so far.

Any issues  so easy to log a  fault  report  . i would say within  10 mins max 

if onsite assistance is needed  they will assign a technician within 24 hours.
you can track the fault ticket  on your  unifi portal .
you can see  that the ticket is assign a technician and his phone contact  within 24 hours
You can call the tech  to check what time he plan to arrive  or  reschedule  the visit time  if  he is OK .

100 percent  of time  the tech will be  at your home  within 24 hours .  (my experience so far  on  3 tickets this year. ( change hypp box ,  change router, fiber eaten by rat )

Unifi have a good SOP  for this  fault reporting and escalation process.
but some times  things do  go wrong .  lemon  cases !
I have no issues  with unifi  except that they  keep  change their unifi plans and some  users pay more on fees.  maybe this is expected due to competition.

Now with the 100Mbps at 129 rm  every one can  change their plan or subscribe if  coverage permits.

i see no reason  for  changing  to Maxis  even if cheaper by  a few dollars.
Restoration service is more important  criteria  for me .  my 2 cents view !

Nope. Their sub contractor "Maxpert" came over and cannot do anything, just check and sign the paper.....

I suspect their fibre network is not equipped to handle so many new customers and that is why now their network is going down all the time and having issues.

In 2017 I hardly need to call them for any problem. But the past 6 months in 2018, I think I called them 30+ times and now their customer support is also worse than ever.

Until today I get disconnections and network errors lasting only about 5 seconds each time and then it reconnects back again. But VERY irritating. I lose many online games becos of stupid Maxis. It started about 2 weeks ago and now is permanent issue.

They better lower the price for 30 mbps to RM39 as their quality is so BAD!!!