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 Maxis home fibre down, Damn slow support

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Chungyehkoo
post Dec 12 2018, 07:05 AM

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I really not sure if this is to blame Maxis or not, I'm using Home Fibre too. I'm still having issue with connection until now, but I was being told that for the Fibre Services from Maxis, they are only service level provider, Infrastructure wise, is all TM, from riser to the modem, Maxis only able to support physical hardware support from the TM Modem to their router.
To me, it is like something is fishy on TM, I stay in an apartment, my neighbor does not seems to have the issue I'm facing. And, seriously, Maxis also told me that it is "hard" to book a TM Technicians to troubleshoot my issue etc etc.....
The Maxis Call Center ppl even encourage me to log complaints in MCMC... which does not seems to be helpful...... Now, I just need to reset my router and modem everytime I got disconnection for more than 1min...

 

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