Right now is i have one saved BIGPAY only in my main boost account and cannot charge and top up into my wallet.
So i tried to add another card (max : 2 cards / account) and no success and receive card not save.
I tried adding other card as well (including no used cards before)
My boost account has no problem on top up before last Saturday evening.
The CS replies are as below:
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Appreciate you for getting back to us.
We do understand issue like this can be really frustrating.
Regarding your issue, we have mentioned that at this point of time we are unable to process cash in request with the card details of XXXX Bank credit card.
We are only able to assist you to the best ability we could and we sincerely apologize for the predicament.
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Hi,
Thank you for your feedback on this matter.
We apologize for the problem you are facing to cash- to your Boost Wallet.
Unfortunately, we are unable to process your cash- in request at this moment.
To continue using Boost, we highly advise you to use your other payment cards or online banking account to cash-in to your Boost Wallet.
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Appreciate you for contacting Boost support.
We apologize for the inconvenience.
If you have restart Boost app and mobile phone and issue still persist please provide the details below and we will assist you further.
> Card type
> Card issuer
> Last 4 digits
We looking forward to hear from you.
Thank you for using Boost.
u try to get the statement from BP and send to them, tell them that this is your genuine acc and your personal card, not own by others...