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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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jack2
post Feb 26 2024, 10:35 AM

Mr
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QUOTE(jjj2 @ Feb 26 2024, 10:24 AM)
Yes, that is the standard clause they will use for normal termination (1 month advance notice) but you already get penalized with RM500 there is no reason to force you to stay another 1 more month & get charged, do call the CS & complain.
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Let me live chat with them now and see what they say

user posted image

X jadi lah

This post has been edited by jack2: Feb 26 2024, 10:43 AM
jack2
post Feb 26 2024, 10:49 AM

Mr
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QUOTE(jjj2 @ Feb 26 2024, 10:44 AM)
Penalize customer with RM500 & still want to charge another 1 more month, this is absolutely absurd !
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Yes, I have highlight that it is unfair. And before to submit termination, need to pay off all balance before you proceed further.

Then need to wait for another 30 days..

Will complaint to MCMC about this clause. I wonder Unifi and others have this clause to give 30 days notice too for early termination case?
jack2
post Feb 26 2024, 11:13 AM

Mr
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QUOTE(jack2 @ Feb 26 2024, 10:49 AM)
Yes, I have highlight that it is unfair. And before to submit termination, need to pay off all balance before you proceed further.

Then need to wait for another 30 days..

Will complaint to MCMC about this clause. I wonder Unifi and others have this clause to give 30 days notice too for early termination case?
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After I pressed them I will complaint to MCMC about this clause, then only the CS wanna escalate the case to higher level to assist further.

Unfortunately, I have submitted.
jack2
post Feb 26 2024, 11:52 AM

Mr
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I suggest those who contracts have expired not to renew to gather the offer ya.

I believe 5G would be the alternative option and offers cheaper in cost. Hence Fibre Providers would reduce their pricings.
jack2
post Feb 26 2024, 12:36 PM

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QUOTE(eauyong @ Feb 26 2024, 12:32 PM)
5G current disadvantage is the modem costing about RM700. (rm29 per month upfront).
If price of modem comes down substantially, then it is attractive, I think.
Yes, just wait (no 24-months contract) and see.
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Yes, this was my previous concern. I can't wait for my contract which is to be expiring in Mar 2025 but I have to terminate it and take all related costs in, I am still in saving.

I didn't play games, no TV-ing etc... hence I cancelled it to save cost for home internet.

During day time, I am outside and use phone data.

I regretted that I renewed the contract year in view that I will be always using it but thing changed. Hence, I have to change too.

This post has been edited by jack2: Feb 26 2024, 12:36 PM
jack2
post Feb 26 2024, 02:17 PM

Mr
********
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TIME called me that they will waive for the termination notice period. Hence, termination will be in effect by today. Happy!
jack2
post Feb 26 2024, 02:41 PM

Mr
********
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QUOTE(CommodoreAmiga @ Feb 26 2024, 02:36 PM)
Hmm..TIME Selfcare very hard to login now. Got problems? No problem with other sites or watching Prime.

Update:
I've  just realized...my billing date is 22nd. So happens i asked TIME to upgrade on 23rd by coincidence  since i am free that day. Billing ngam ngam cut off for previous month still old rate and start new rate this month, no pro rata thingy which is hard to count and maybe not fair to subscriber.
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Yes, a bit slow.

Pro-rata is same one la.. Nothing different in term of billing cost.
jack2
post Feb 26 2024, 02:52 PM

Mr
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QUOTE(CommodoreAmiga @ Feb 26 2024, 02:51 PM)
Very slow..want to Pay money also pusing pusing forever.... dry.gif
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You did not join the auto billing to save RM2?
jack2
post Feb 26 2024, 09:55 PM

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QUOTE(jjj2 @ Feb 26 2024, 09:40 PM)
Congrats Bro...
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Thank you for your info to let me press them. Otherwise, I don't think they will act into it.
jack2
post Feb 26 2024, 11:50 PM

Mr
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Wonder if the Huawei fibre modem has resale market?
jack2
post Mar 11 2024, 12:36 PM

Mr
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QUOTE(xSean @ Mar 10 2024, 08:56 PM)
I downgraded to100mbps thru self care portal. How long it take to change?
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Are you off-contract? Otherwise, downg would reset the contract into a new contract period.
jack2
post Mar 11 2024, 10:11 PM

Mr
********
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QUOTE(xSean @ Mar 11 2024, 09:57 PM)
No contract reset for downgraded. Checked the self care portal after downgraded complete.
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Then you are off-contract period. Otherwise, you will need to adhere to another 24 months contract period.
jack2
post Mar 20 2024, 11:03 AM

Mr
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it is so strange. I terminated TIME within contract period but the latest billing they issued to me, there is no penalty fee of RM500.
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