QUOTE(weileong @ Oct 8 2018, 09:16 PM)
went to tm point kepong today to terminate my unifi advance 50 package since high rise condo will not possible to upgrade above 100mbps...due to vdsl line...
when i was served by malay lady...and i stated i want to terminate my unifi account..she checked my account and quickly mention..Sir we will upgrade for you 500mbps nx week sir..nx week! While i mention not possible at my condo with VDSL...then she mention sir please wait we will upgrade all facility nx year 2019..then i say is ok..just terminate account..suddently..she mention actually my account can upgrade to 800mbps...(WTF..LOL) while i still insist to terminate..she checked my account again without any period of contract..and said sir u need to bring you adapter and tm modem to terminate the account..

First of all in TM Point Kepong No Termination service is available, second you need 30 day notice to TM.
QUOTE(dickybird @ Oct 8 2018, 09:26 PM)
Only when you show to terminate then they die die try to promise you the moon and stars. Even outright lies also can.
But it is right, you need to return the modem and router
Only modem and adapter.
QUOTE(JohnLai @ Oct 8 2018, 09:31 PM)
Be grateful she didn't pull the 30 days termination notice card on you.

She even dont know that her TMPoint termination service is excluded last month.