QUOTE(Selene Yeo @ Jul 17 2021, 01:58 PM)
Ya I believe those Shopee sellers chose to activate as many courier providers as they can, so that they can reach out to most areas in Malaysia, since not all couriers cover every single postcode in Malaysia.
Was chatting with one of the seller bout this, and they mention it is not sustainable for them to purposely turn on and off all their other courier providers every time there is an order, just to fulfill what a single customer wants their couriers to be. N if they were to do that, if they switch off the rest and only turn on J&T for 1 customer, then if by chance at the same time there is another customer wants to buy something but his / her area not covered by J&T, then they are unable to purchase it and the seller will lose sales transactions.
Clearly this is not Shopee sellers' fault, and we shouldn't force or blame them for not accepting your request to switch off other couriers just so we can get the courier of our choice. It is Shopee's fault for changing their system, so that they can slowly direct more business to their own courier Shopee Express, the same strategy that Lazada is using.
Sighs. I'm just following advice from other fellow sellers here telling me to ask my sellers to turn off J&T courier from the options. There's one person saying this in another Shopee thread.
Just chatted with Shopee CS yesterday about possiblity of choosing courier again she told me the same thing. "The new system picked J&T because your sellers enable it. Tell them to turn it off before you check out and system will pick Poslaju instead."
I'm not pointing any fingers on my sellers here. Just following what people told me. But they refused hence the curse on J&T service and the rigged Shopee system for auto picking it. Fair no?
My previous 2 weeks parcels already been refunded after missing or untraceable at J&T warehouse. I do believe both of the sellers already posted them but they can't blame me for filling the refund instead of waiting forever. This crap won't happen if only Shopee allowed me to choose Poslaju instead of J&T.
Btw I already switched to Lazada for fragile items like food and liquid stuff. No way in hell I'm gonna let them been sent by J&T again.