They can allocate how many item to sell, let say lapsapda 1000, shopee 1000.

I'm sure the seller is lazy to do checking and keep open for sales, when end of day only realize they oversold. This problem has happen so many times and yet lazada ignoring it.

just received RM500 lazada voucher..anyone interested to buy it off from me?

or..any idea what's the most liquidable item to buy in lazada (easy to sell off)? so far I'm only thinking petronas gift card..

ordered 3 Xiaomi powerbank during flash sales , got the items and get refunds as well . so basically my powerbank is foc ....

just tried adding to cart RM500 petronas gift card voucher..voucher works fine 

Guys need some advise.

I ordered 2 of the same item on 11.11. Parcel was delivered couple of days later but only 1 item was shipped (the box was only big enough to fit 1 item). I contacted lazada and they asked me to send photos. I did it immediately and even have a reference number for the case but it is now more than 1 week and no news from them.

Contacting them via online chat always fails as they say we are busy try again later.

What are your advise on how to proceed?

I bought a Huawei phone from Lazada on 11/11 and the seal of the box is broken. And the seller attached the gift screen protector without permission. Can I ask him change with another box without broken?

IMO not worth it because when you try to claim warranty through Amazon you have to ship the product back to US.
The shipping fee alone is quite expensive.

anyone has the contact number or address of LEX Cheras Hub?

my item from 11.11 still pending delivery until today. well, officially, LZD/LEX poyo flagged it as 'delivered'. but i have not received it. turned out the delivery personally accidentally pressed delivered. i guess also accidentally signed on the recipient signature. 

then promised to deliver again by yesterday. till today also no news what more the package. LZD support also not responding to me anymore on FB (wall post comment & messenger) and also LZD case email. 

the live chat. on it with the live agent now. just said my case is with under process at higher department. whatever this means. maybe other dept on higher floor on their ivory tower. and then tried to end the conversation as soon as possible w/o more explanation.

and had the cheek to call me dear. wth. i'm an angry. not her angry bf.

Hi all, just wanted to share my experience about 11.11, cancellation, and reordering.

I had made a purchase on Lazada 11.11, and had been communicating back and forth with the seller regarding the product being slightly delayed due to stock, but new stock is on the way.

As I'm in no rush, I said it's ok, I can wait, no probs.

After 5-6 days, seller told me again about the delay, I said sure, no probs, I understand as the seller is bringing it in from overseas, then repack and delivery locally. Typical la.

Another 3-4 days later, Lazada decides to cancel my order citing that the seller is out of stock and that they cannot fulfill my order.

Few problems with this:
1. Lazada never bothered to contact me to seek my consent to cancel.
2. I'm already in discussion with seller and already agreed to wait.

Kanasai, when I got the cancellation notification, the process was lightning fast, by time I logged on, process was already completed and credit card refund was underway.

Seller contacted me and I clearly do not want to cancel since I am ok to wait.

Ended up chatting with Lazada live chat person - not helpful, just keep saying sorry, ask for some proof/screenshot, but nothing useful.

I ended up emailing their top management on Thursday, and the next day their CS team called me and said sorry for canceling, and that they have taken note of my agreement with the seller, and issued me a voucher for the same amount (hint: flash code for 11.11).

(sorry, for those that want the top management email, I promised them in my email that I won't share it, but with some homework you all can figure it out la ya.)

So, for those of you who are buying things and you're willing to wait... I think it will be a good strategy to:

1. Inform Lazada via live chat of your situation and that you are in touch with the seller.

2. Tell them you're willing to wait and in agreement with seller... give screenshot if necessary, insist if you have to.

3.Inform Lazada that the seller has already confirmed new stock is arriving soon and that as a buyer you have agreed to wait. Then inform Lazada to make sure they DO NOT CANCEL your order.

Otherwise, Lazada will automatically cancel orders if sellers can't meet a certain timline, then you'll have to call customer service, refund, voucher, blablabla damn waste of ball time.

But make sure you review honestly and dun cb say no stock, slow delivery, lousy service, etc la.

I believe Lazada's system does this in an honest fashion to prevent anger and frustrating experiences.

Hope my 2 sen here helps some of you and prevents issues like this happening to sellers and buyers. Also good strategy to remember for future sales when selling spikes and stock cannot match the sudden demand.

Cheers.

Well, yes, it's the sellers job to ensure stock. But I've been informed about the low stock, and that new stock is arriving.

So, for system discussion, it's for Lazada/platform to consider how to tighten this understanding of supply/demand and buyer/seller agreements.

Voucher was for RM440. And no, you can't pakat to get dupe vouchers. Lazada will tie it to your email and item. I was buying a Pixel 2.

i know what voucher is that..
lazada have the right to cancel that....hahaha

Actually, I asked, they said it's official, nothing glitch. That is why they are re-validating it for me so that I can re-order my item.

well, its been a long time since lazada really generous with their voucher value and most of times its a glitch so no wonder whenever theres big voucher people here sill stamp "glitch" over it.

Please. PLEASE. Don't get this. I have it and totally regret. It's a terrible "ergonomic" chair. I'm average/small size and this chair is not comfortable nor ergonomic at all.

If you care about your back and spine, please get something better.

this chair anyone tried before?

Anyone tried making order from such suspicious listings before? Seller will cancel the order and say no stock? Or seller will send clone unit?

anyone try to use multiple lazada cash vouchers in one purchase before? can it work?

bought mattress from 11/11

been waiting my mattress for 16 days , the seller ship with ownself courier on 14/11 & lajada itself cant track the mattress at all... end up cancel the order...

and no SV at all , was log a report to KPDNKK... wasting my time bodo lajada     

in apps lazada put refund, but when i get cc stament, 2 refund item dah start charge to my CC. how should i do??