My transactions since 8th Nov are still pending and they are all different merchants. So the delay is from merchants?

They r slow . Even my sis register with BP, ic document verification since last week till today still pending verification. Gila.

Access to app back to normal.
Noticed all my pending transaction (as far as last week) went into "settled" mode.

my settled transactions 2 weeks ago still missing Big Points...
hmm... need to call CS or wait few more days?

Good job! BigPay Customer service. Easy one they entertained you. After you submit the attachment for “Pending” transaction. They ignore you.

[attachmentid=10121964]

This is very bad and I'm not using iPhone so how to screenshot? What a hassle to snap from another phone.
Their problem but seems like we have to help them to solve.

currently on-chat with bigpay rep.

what i did was export the transactions in excel, filter the status to "Pending" only. take screenshot from the Excel page, save it to your phone.

during the chat, attach the screenshot that you saved earlier.

this way, bigpay cs can refer ALL pending transactions and let them check one by one, instead of we feeding one by one.

i advice all BP user download the transaction from the app since we begin to use the card to check any discrepancy. realized money missing  last friday after check and today the genius CS on the app respond like everything is because user didnt bother to check clearly, ask me to ask my bank. eventually the CS pull transaction statement from his system, found out that BP had NINJA charge 1.5k and somemore it does not showed in app or the excel export, total ninja.

mentioned i will make a complain to BNM because its a direct violation of BNM guideline on Electronic Money, circular BNM/RH/GL 016-3. the CS immediate call me said that it was a misunderstanding. miss my backside. at the beginning so cocky ask me to check this check that, then said i didnt provide the transaction details. How do i give a transaction details if the said transaction is NINJA by BP? all the CS did just want to push the responsibility to me. Godlike level CS.

The case had been escalated and i will only give them until today to gimme a reply before i escalate to BNM.

moral of the story, always check your bill.

yes ninja means an act done without people knowing, and yes it is missing money in my case.

BP statement showed a 1.5k transaction charged to BP without any details. in app, no such charges, in the excel export from app, no such charges. no charges was hide in the app too. so this 1.5k is magic done by BP system.

i mention my account was not tally ask the cs to check and the cs keep asking me provide information. funny la, the cs not willing to check, actually he never bother to check at all.

best part is CS accuse me not given the transaction details. they likely think we the user are god to them because i would have know beforehand that a charge that does not appear in app, or excel export, and only appear in their statement which we will not have it unless we ask BP to provide. because probably only god can predict on which day BP decide to ninja charge its user.

chatted with CS.

CS system showed all my transactions was "settled"

CS will get tech team to update it manually. i will be seeing the status of "settled" updated within 3 business days and by then, i will receive my points.

i asked how come like this 1?
CS apologize as it could be the reflection issue on the BigPay app itself.

CS left the chat....

bigpay android v2.17.0 pushed...

Sikit, sikit jadi bukit is the theme for this latest version of BigPay. We've made some minor incremental changes and improvements to ensure you look forward to using your BigPay app:

- New font and icons
- A new way to access Settings in your app
- Improvements to our in-app live chat

seriously, dont like the font and the vertical spacing.
in Analytics, amount is rounded to RM.

yeah, the icon too "noisy"
my homepage now can see only 2.5 lines of actual transaction line. the rest is "day/date header".

each line is spaced too much.

I seriously dislike the rounded RM. I'm very particular with decimal as it's important to check amount at one glance. It seems something is missing which I dislike the feeling.

holy shxx... keep topping up since ytd almost 7 times (hlb cc).. also keep getting the bigpay advertisment.... contact support then got generic response saying payment gateway issue. bla bla bla...
just now try another 1 using scb card, also getting same error but received sms saying scb got charged and nothing in bigpay.. stupid la

Earlier posts say changed to Cybersource. Try deleting and re-adding your bigpay card so that it gets registered to Cybersource.

Looks like not me alone having payment issue with Shopee. Tried few attempts last week at last success too, just have to waste some time to keep retrying. Btw this payment gateway is using what processor? Seems very fast confirm order once entered OTP unlike iPay88.

To those of you who have provided BP CS with the list of transactions that got stuck in pending status since early November, have your transactions' status change to settled? Any of you with the transactions that are still stuck in pending phase?

The "support history" doesn't seem to have the record where I reached out to BP CS. It has some but not all of the Twitter DMs that I've corresponded with BP Twitter either.

Just did a withrawal at 7-11 in Osaka today. The 7-11 ATM is located near the Aquarium in Osaka. As confirmed earlier can withraw multiple of 1,000Yen and 100,000Yen max.

Today's rate for withrawal is RM3,735.82 for 100,000Yen + RM10 withrawal fee.

Thought it would be good to share and keep here as a repository.

yep, guess still not fixed. others have reported this issue since early Apr.

I had a different experience with MyEG.  Tried to pay the following, which were unsuccessful:

1. Roadtax on 9 January
2. Maid permit on 11 January

Used different BP cards for the above, both couldn't be processed as it said something like "only Malaysian cards allowed".