Give you guys some headsup so you won't make same mistake as me. Top up using credit card, but the app said "Transaction Failed". Few days later I check my credit account BigPay took the money from my account. If I didn't check my account then free money to BigPay.

So I asked them to cancel my transaction and they ignored me directly and just said "Your money is safe" all you have to do is activate your new card. But I didn't receive my new card. 3 weeks ago I requested for a new card. No updates from them at all.

Last week contact them again asking for update, they just said "still processing". Next week Thursday will be exactly 1 month my money was taken from my account even when it said "Transaction Failed" and I can see myself getting another "Still processing" at this point.

I can't because it's still "processing", and I need the CVC code to activate it. 3 weeks have passed and my old card is still the only card in the app.

checked my app not given the option to, do I have to request from support? Just a bit of background for my case, I stopped using bigpay in august laster year, but needed to use it again last month then this situation happened. I don't think i did anything wrong other than not activating/getting a new card.

Can I just enquire for this card, whenever there is any Mastercard specific transaction, it will be recognised as mastercard without exception?
If I were to use for transaction or fund transfer to foreign bank (non asia), is the card equally as useful?

Thanks.

Received call that bigpay card going to expire and they will mail me new one. When I checked my app, expiry date of card is next year. Was this a fraudulent call or is it that bigpay is changing cards for all its users?

ClarenceT A person contacted me through whatsapp using handphone. Asked for some details. When I voiced suspicion, he straightaway hang up. Sounds like a scam. Looking though the bigpay website, bigpay said they will not contact via whatsapp nor use personal phone nor ask for personal details.

May I ask did anyone from bigpay contact you and what information they asked. Also what phone number did they use.

ClarenceT Thanks. Is your card going to expire? Wondering if they are changing for everyone now irrespective of card expiry date. I did not receive any notification.

is there an alternative to bigpay? doesn't need to have exchange rate feature, but just a normal top up prepaid card, can be virtual card also

i have a cousin who is now studying in japan, every quarter i need to remit tuition fees to his college in japanese Yen, now i use bank TT which the exchange rate sucks and i was charged high bank commission of it. If i use my credit card to pay, the exchange rate is even worst...

if i use the bigpay card to pay, do i enjoy better exchange rate ? Or any other debit card or credit card that is better than bigpay debit card for case like me? how about western union, not sure that is better or not.

yeah, still usable, let's see how it goes when near to end of the month. wonder is card expired still able to using the features without physical card like online transactions, top up or withdraw?

Is that so....

Just some off-topic query.... any other debit card to be used overseas or any purchases denominated in foregin currencies that has a "better" rate for RINGGIT than BP Visa at the moment?

My card will expire next year's Feb. However, I don't understand why do they assigned two sets of no. for virtual and physical? Cannot same no.?

but does the CC limit stay the same though?
since it's 2 cards, should it be 1k max CC topup or 2k max CC top up? 

Entering 5th week now.

The lies just got wilder and BNM is like. Okay.
That’s 8 weeks of waiting for investigation etc since last reported fraud. They said will refund once the wait time is over which is mid November. And up now, every time I nudge them about it, they go… sorry we missed you. Hope your issue is resolved and close chat.
That’s clearly incompetence. They could’ve resolved those small petty matters within the day.

Hi all,

Public bank just announced that all its credit cards with cashback features will not be eligible for cashback when done to ewallets starting from March 2022.
Anyone knows if this affects Bigpay too?

Thanks in advance!

Hi, just a quick question, is it worth using BigPay card for foreign online shopping(USD) or I get better cashback return if I use a credit card that offer me 5% cashback on online shopping?

ok thanks