Made payment via Paypal. On Paypal side it says completed, but on BigPay side it's still "pending". Any idea why? Shouldn't be an issue right?

I'm the one who reported the additional charge.. According to BP, it impacts some Time customers, not all.. Time has acknowledged that it's an issue on their end which they have resolved, but until today, they've yet to refund the charges..

Let me follow up with Time CS and see their response.. I've also mentioned that someone I know is impacted as well.. Will PM you for more info if they ask for it..

It's our belief that allowing screen captures on Android exposes users to security breaches.

Btw, which bank mobile app still allows screen capturing and screen recording? I think the new ones are slowly phasing out due to the security concerns, both on Android and iOS. I could be wrong though..

I think a better way to resolve your issue would be for bigPay to generate a statement for us with a proper bigPay heading, etc to make it as a legit documentation. This could then be used for your dispute purposes. (I trust this feature is coming soon.... )

Then you should at least respond to the second half of his request. A 'print statement' or 'print receipt' would obviate most of the need we have for print screens at the moment.

iOS has some built-in security features that make screenshots and screen captures safer than on Android - hence the difference! Our users are pretty well split between the two operating systems, so it's not a bad try from our support to ask for a screenshot from the app haha

@BigPayJonathan Reporting in, Paid using Bigpay at the Andaman Resort LGK but there is no BigPoint? Status is Settled and tagged as accommodation.

Today my insurance tried to swipe my card for the monthly payment (auto-deducted one) but declined since the amount more than my balance.
Thought that can overswipe but not for my case maybe?

1st page FAQ in Thread — Q9

The oversswipe might be a loophole previously which might already be patched up, that's possible reason it fails now. Anyway, we should have sufficient fund to swipe to control our usage is the one of main purpose imo.

Can I use the same BIG Membership linked to 2 different BigPay account ?
Eg. Wife's BigPay use my BIG membership.

Seem to be getting errors stating email is incorrect.

I know it need 5 - 7 days only your account will updated with new big point balance.
But this time it never show on the big point tab (when you click the upper right "XX pts")
Usually it will show there immediately +X points when you top up or spend.
I am the one with this problem? Emailed bp support also never reply. z

Sorry, trying to understand all scenarios here!

Your regular bank will charge you anything between 1 to 5% of mark-up fee on top of their exchange rates when paying in a foreign currency. What are the objective reasons why you'd want to pay with a different card than BigPay? Just cashback / rewards?

Yes, if BigPay charge 2% fee (as 1 of the user reported recently) I will not use BigPay for oversea txn as bank credit card charge lower than 2% on top of the VISA/Master exchange rate. Where some credit card do provide cashback to cover the fee charged.
Yes, I was using BigPay for taobao purchase and the rate always follow XE.. but, since got someone reported that the rate is 2% higher than MasterCard rate, then I wonder is it BigPay start to imposed 2% fee.. I hope it is not but someone reported it.. maybe others who have recently done foreign rate purchase could share their rates too..

Else, if BigPay really charge 2% fee, I think I will stick back to credit card which charge only 1.25% - 2% such as PBB

using big pay to pay air asia doesn't  get any processing fee ??

register big pay thru online and can use directly to book my flight ticket right now to enjoy rebate ???  will i get the  physical card  or just the virtual card ?

is the app down now?

Damn it Shopee charged my card but the order never showed up. How can I dispute the payment?

The BigPay card not accepted on Uniqlo Online Portal.
It's using MOLPay gateway.
Who can fix this type of issue ?

Not sure if it's just me but my outgoing transactions since 3-Nov are all still in pending status.

Same with me, mine is starting from 4-Nov onward.

Guys, just to be 100% sure: if you're facing BIG Points issues, please use our live in-app chat (Settings > Support > Chat with us) to notify us that you haven't been awarded any even for settled transactions. As I said, they should all be automatically awarded at some point but I don't to take any risk and prefer if we can keep an individual tab to make sure it gets solved Thanks!

My transactions since 8th Nov are still pending and they are all different merchants. So the delay is from merchants?

Not sure if it's just me but my outgoing transactions since 3-Nov are all still in pending status.

Same with me, mine is starting from 4-Nov onward.

These transactions are still pending after more than 10 days, I faced the same issue. Since they are pending, points are not awarded.