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BigPay Hey Adrian Oh! Thanks for the feedback. Just to make everyone aware, we did NOT block Boost! They may have changed their acceptance of certain top up methods (BigPay as one of them). Best to confirm with Boost if they've done so.
Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
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Aug 24 2018, 12:19 PM
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#41
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3,100 posts Joined: Dec 2007 |
Just saw this comment by BP on their FB:
CODE BigPay Hey Adrian Oh! Thanks for the feedback. Just to make everyone aware, we did NOT block Boost! They may have changed their acceptance of certain top up methods (BigPay as one of them). Best to confirm with Boost if they've done so. |
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Aug 24 2018, 06:05 PM
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#42
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QUOTE(alexanderclz @ Aug 24 2018, 04:18 PM) Well, on one hand, we've had statements coming from BP's FB & Jonathan himself that BP didn't block Boost. At the same time, we also have Boost CS saying that BP isn't compatible. On the other hand, I'm totally aware of the few complaints that direct debit transactions at other merchants weren't going through so yea, I can see why you have doubt there. |
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Aug 24 2018, 09:42 PM
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#43
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3,100 posts Joined: Dec 2007 |
QUOTE(Wolgie @ Aug 24 2018, 09:20 PM) who got call check check. i re add my bigpay card to boost can, then got transaction rm2, but reload cannot.. dammm The thing with Boost is that the merchant name for the RM2 verification is totally different from the subsequent top-up's merchant name.At this point in time, the RM2 transaction will go through just fine but the top-up will fail. QUOTE(David83 @ Aug 24 2018, 09:24 PM) No need to call. I think BP is denying while Boost is admitting instead. Both sides are denying it. Big Pay: We're not blocking. Boost block us! Boost: Big Pay is not compatible. We have other reload payment channels! |
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Aug 25 2018, 01:49 AM
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#44
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3,100 posts Joined: Dec 2007 |
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Aug 28 2018, 02:13 AM
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#45
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QUOTE(hebe87 @ Aug 27 2018, 06:01 PM) I can say for uobpayonline, if you can't get to the OTP page, the transaction will not be successful. Sounds exactly the same experience I just had with Lazada app. Somehow it just can't reach the OTP page even though I've received BP's OTP in my phone. and in this case, no money will be deducted / hold from BP its just a matter of time when payonline send u an email with status "unable to process" or "not approved" |
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Aug 28 2018, 11:00 PM
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#46
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3,100 posts Joined: Dec 2007 |
To those of you who encountered online payment failure, you just have to give it a couple hours & try again.
I tried to pay for Lazada last night but it never reach the OTP page even though I received OTP SMS. I tried again today at around 7pm & it went through smoothly. Like what lilsunflower said, it's hit and miss. This post has been edited by talexeh: Aug 28 2018, 11:00 PM |
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Aug 29 2018, 05:03 PM
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#47
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3,100 posts Joined: Dec 2007 |
QUOTE(yom@m@ @ Aug 29 2018, 04:38 PM) i cannot receive OTP at all after porting out from celcom to another telco. It has been a week since my porting. my phone number is still the same, just that telco change. They're pretty responsive on FB so maybe you can drop them a message there on visitor's post instead?i've been trying to call bigpay customer sevice & even drop an email, no response from them. So till now, i can't use my card at all! Please advise. |
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Aug 30 2018, 09:51 AM
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#48
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3,100 posts Joined: Dec 2007 |
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Aug 31 2018, 02:29 PM
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#49
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Anyone able to top-up since last night? Failed to top-up once last night & retry again now twice but all attempts failed even though I was able to reach the bank's OTP page.
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Aug 31 2018, 04:53 PM
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#50
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3,100 posts Joined: Dec 2007 |
QUOTE(minthiam @ Aug 31 2018, 02:37 PM) QUOTE(adamw @ Aug 31 2018, 02:52 PM) QUOTE(sj0217 @ Aug 31 2018, 04:21 PM) QUOTE(cybpsych @ Aug 31 2018, 04:34 PM) Thanks everyone. It works now. |
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Sep 3 2018, 06:25 AM
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#51
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3,100 posts Joined: Dec 2007 |
QUOTE(TongCN @ Sep 3 2018, 04:55 AM) Just now did one of the reload and then screen like stucked for a while Then top banner appear reload: RM60 While screen shows āsomething goes wrongā Then I checked my amount has been reloaded Does it mean success and wonāt suddenly get reverse? QUOTE(tan_aniki @ Sep 3 2018, 06:19 AM) This morning 3 times error but the system improved a lot with the notification reloaded and shown on the transaction page as well and updated with total balance as well~ Yea, this is pretty common these days but better than being made to wait a business day to see if the money is successfully reloaded. |
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Sep 3 2018, 09:06 AM
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#52
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3,100 posts Joined: Dec 2007 |
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Sep 4 2018, 05:19 AM
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#53
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3,100 posts Joined: Dec 2007 |
QUOTE(dynamite_nmt @ Sep 3 2018, 11:19 PM) I got quite annoyed today, as my Big Pay card (new version with WAVE function) had "exceed limit" error for THREE separate WAVE transactions today. 1) How much were the 3 unsuccessful waves' transactions individually?Some observations: a. This problem only arose today ... have been using the WAVE function last few days no issue b. These THREE transactions were not my only transactions of the day, I had a few other transactions that went through with WAVE c. Not an issue of amount of funds, as the transactions all went through (yes, all THREE times) when I asked them to use PIN instead 2) Are they the last 3 wave transactions for that particular day? Just trying to wrap my head around the possibility of a soft limit being imposed on wave transactions. |
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Sep 4 2018, 08:59 AM
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#54
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3,100 posts Joined: Dec 2007 |
QUOTE(laymank @ Sep 4 2018, 08:06 AM) I remember reading somewhere that wave without PIN has a threshold of RM250 limit. Once you exceeded that, you will need to use PIN to kind of reset it to zero. Then only you can continue to use wave again. I encountered that with my MBB card, too. That doesn't seem to be the case since he specifically mentioned that it was his 2nd, 3rd, and 5th transactions out of 6 on the same day that failed to wave. If PIN was all required to reset the limit, he wouldn't have failed on his 3rd transaction. |
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Sep 4 2018, 10:23 AM
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#55
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3,100 posts Joined: Dec 2007 |
QUOTE(wiraone @ Sep 4 2018, 10:21 AM) Just received my bigpay debit card, was expecting it will take more than 3 days since mine documents were verified only on Saturday. Already topped it up via my credit card and will get ready to use this in Bangkok tomorrow. It says I need to do a single PIN transaction, does it mean I need to buy something which requires PIN to activate the contactless payment? McD should've the machine isn't it and good enough to activate the contacless afterward? Yes, you're right. |
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Sep 10 2018, 06:18 PM
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#56
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3,100 posts Joined: Dec 2007 |
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Sep 10 2018, 07:49 PM
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#57
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3,100 posts Joined: Dec 2007 |
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Sep 12 2018, 11:17 AM
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#58
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3,100 posts Joined: Dec 2007 |
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Sep 16 2018, 08:13 PM
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#59
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QUOTE(koala225 @ Sep 16 2018, 08:07 PM) QUOTE(TongCN @ Aug 17 2018, 10:13 AM) |
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Sep 24 2018, 09:17 AM
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#60
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